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"Reception female staff were arrogant, not helpful and unfriendly. Male receptionst was lovley, cheerful and polite."

"Room was incredibly small, but ok. Shower in our room was broken on arrival, receptionist said they are fully bookend and can't give us another room, but they will move us the next day. They actually fixed the shower next day, but the drain was clogged, so the shower was pretty much unusable on both days of our stay. One would wonder whether they actually clean the bathroom that they weren't aware of those defects, or they just don't care about the property condition. Hotel description says parking available, although there is no parking. Just public paid parking around, which is limited. Common area and bar were pretty good. Overall, overpriced for what it delivers. 2 out of 10, would not recommend or stay again."

"The location is a little awkward but there is nearby bus service."

"I recently stayed at Sherwood Queenstown and had a mixed experience. On the positive side, most of the front desk staff were very friendly and welcoming, which made check-in and general interactions pleasant. The room also had a nice view, and its location wasn’t far from reception, which was convenient. However, there were several issues that affected our stay. Some of the room facilities felt outdated, especially the bathroom sink, where the hot and cold water system was not very user-friendly. The biggest problem was the WiFi. Despite the room being close to reception, the connection was extremely poor throughout our stay. It would frequently disconnect, and even when connected, the speed was either unusable or very slow. This was quite frustrating. We reported the issue to the front desk multiple times, but unfortunately, nothing was resolved by the time we checked out. Interestingly, the WiFi worked perfectly fine in the lobby and restaurant areas. On our last morning before check-out, we also had an unpleasant interaction with a staff member who initially refused to provide milk. Although he eventually agreed to give us one bottle, the experience left us with a negative impression to end our stay. Overall, while the staff friendliness and views were highlights, the outdated facilities and especially the unreliable WiFi significantly impacted our experience."

"air con ok"

"Super close to skyline and town center. Also, good access to getting to Glenorchy-Queenstown and Arrowtown. Friendly staff checking in. Just an awesome and amazing experience here. Room fit our family perfectly and parking right outside our door. Heaters in the rooms to keep us warm. "

"Our favourite stay in NZ!! Gorgeous property and lakeside view! Well trained and pleasant staff - fantastic, overall. "

"Valet parking is a must as parking anywhere in town is a crap shoot. Breakfast was decent and the location is excellent. We had a Mountain View with partial lake views. We didn’t feel like we were missing out as we didn’t spend much time in our room."

"Why was the spa seat facing the wall and not the lake? Seems like a dumb decision to miss out on the view."