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ZEN Premium Casa Loma Resort

2.5 star property
Hotel with free parking, near Pantai Cenang Beach
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for ZEN Premium Casa Loma Resort

Restaurant
Lobby lounge
Point of interest
Garden
Outdoor pool

Reviews

6.0 out of 10

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi
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Room options

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Showing 3 of 5 rooms

View all photos for Deluxe Twin Chalet

Deluxe Twin Chalet

Deluxe Twin Chalet

Highlights

Air conditioning
LCD TV
Private bathroom
Free bottled water
Desk
  • Sleeps 2
  • 2 Single Beds

View all photos for Villa

Villa

Villa

Highlights

Air conditioning
LCD TV
Private bathroom
Free bottled water
Desk
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Chalet

Deluxe King Chalet

Deluxe King Chalet

Highlights

Air conditioning
LCD TV
Private bathroom
Free bottled water
Desk
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Property grounds
Green Village Langkawi Resort
Pool
Parking included
Free WiFi
Restaurant
5.6 out of 10, (171)
Green Village Langkawi Resort

About the area

Map
1543 Jalan Pantai Tengah, Langkawi, Kedah, 07000

What's nearby

  • Tengah Beach - 11 min walk
  • Underwater World - 17 min walk
  • Pantai Cenang Beach - 3 min drive
  • Cenang Mall - 4 min drive
  • Langkawi Ferry Terminal - 23 min drive

Getting around

  • Langkawi (LGK-Langkawi Intl.) - 11 min drive

Restaurants

  • ‪Ngopi Pantai Coffee Bar - ‬9 min walk
  • ‪Boat Restaurant - ‬7 min walk
  • ‪Sunba Retro Bar - ‬4 min walk
  • ‪Restoran Melayu - ‬7 min walk
  • ‪Haroo Korean Restaurant - ‬3 min walk

About this property

ZEN Premium Casa Loma Resort

Hotel near Pantai Cenang Beach
Located close to Cenang Mall, ZEN Premium Casa Loma Resort provides a bar. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self-parking
Room features
All guest rooms at ZEN Premium Casa Loma Resort feature comforts, such as air conditioning, in addition to amenities, such as free WiFi and free bottled water.
More conveniences in all rooms include:
  • Bathrooms with showers
  • Desks and phones

Languages

English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk

Guest services

  • No housekeeping service

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 45.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100
  • A tax is imposed by the city: MYR 1.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: MYR 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have any lifts

Property is also known as

Airis Sanctuary
Airis Sanctuary Langkawi
Airis Sanctuary Resort
Airis Sanctuary Resort Langkawi
ZEN Premium Casa Loma Resort Langkawi
ZEN Premium Casa Loma Langkawi
ZEN Premium Casa Loma
Hotel ZEN Premium Casa Loma Resort Langkawi
Hotel ZEN Premium Casa Loma Resort
Airis Sanctuary Resort
Zen Premium Casa Loma Langkawi
ZEN Premium Casa Loma Resort Langkawi
ZEN Premium Casa Loma Langkawi
ZEN Premium Casa Loma
Hotel ZEN Premium Casa Loma Resort Langkawi
Langkawi ZEN Premium Casa Loma Resort Hotel
Hotel ZEN Premium Casa Loma Resort
Airis Sanctuary Resort
Zen Premium Casa Loma Langkawi
ZEN Premium Casa Loma Resort Langkawi
ZEN Premium Casa Loma Langkawi
ZEN Premium Casa Loma
Hotel ZEN Premium Casa Loma Resort Langkawi
Langkawi ZEN Premium Casa Loma Resort Hotel
Hotel ZEN Premium Casa Loma Resort
Airis Sanctuary Resort
Zen Premium Casa Loma Langkawi
Zen Premium Casa Loma Langkawi
ZEN Premium Casa Loma Resort Hotel
ZEN Premium Casa Loma Resort Langkawi
ZEN Premium Casa Loma Resort Hotel Langkawi

Frequently asked questions

Does ZEN Premium Casa Loma Resort have a pool?

Yes, this property has an outdoor pool.

Is ZEN Premium Casa Loma Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at ZEN Premium Casa Loma Resort?

Self-parking is free at this property.

What time is check-in at ZEN Premium Casa Loma Resort?

Check-in start time: 3 PM; check-in end time: 11 PM.

What time is check-out at ZEN Premium Casa Loma Resort?

Checkout is at noon.

Where is ZEN Premium Casa Loma Resort located?

Situated near the beach, this hotel is within 1 mi (2 km) of Pantai Cenang Beach and Cenang Mall. Langkawi Cable Car and Langkawi Ferry Terminal are also within 16 mi (25 km).

ZEN Premium Casa Loma Resort Reviews

Reviews

6.0
Rating 10 - Excellent. 9 out of 53 reviews" "
Rating 8 - Good. 8 out of 53 reviews" "
Rating 6 - Okay. 18 out of 53 reviews" "
Rating 4 - Poor. 12 out of 53 reviews" "
Rating 2 - Terrible. 6 out of 53 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

5.6/10

Property conditions & facilities

Reviews

4/10 Poor

STan, Malaysia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall resort has a terrible stench, problem with their sewage treatment. The room is very run down and the hot shower in our room is not working. The mini fridge is missing in our room. After our complaint to the reception they only replace the fridge on the 2nd night. The only good thing about this resort is the location, nearby eatery places. The hotel name has changed to Airis Sanctuary Resort since July but no one informed us.
Stayed 2 nights in Sep 2019

2/10 Terrible

MeiLeng, Penang

Travelled with group
Disliked: Cleanliness, property conditions & facilities
First of all, this property has changed management and been renamed 'Airis Sanctuary' since Jun 2019. It would be good if you could update your website as we had trouble trying to locate it on Waze. The property is very poorly maintained and the sewage smell that comes out from the drain is terrible. It even permeates the lobby at times. Overall the property is in poor condition and understaffed. Our room was not cleaned on the second day of stay. The room had only two lights (bulbs) and one was fused when we checked in. We reported it but nobody fixed it. The next day we reported it again and until we checked out it was not fixed.
Stayed 2 nights in Sep 2019

10/10 Excellent

Tengku Shatirah Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Amazinggg very good
Stayed 3 nights in May 2019

2/10 Terrible

kenny, kl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tatally bad lousy service for front service, management, facility as well. Bad
Stayed 2 nights in Oct 2018

6/10 Okay

Anna

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok value, not luxurious
Was alright for the price. Not luxurious but not too far from the beach and a lot cheaper than most beachfront places. River in the middle of the chalets was a bit of a brown swamp. Chose not to eat, drink or swim here but it was chose enough to good bars and restaurants (Sugar and One Love in particular) not to matter

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
don't book there not worth the money
staff seemed friendly but asking them to fix your tv . I had to do it my self.. the lady boys at front desk was to busy playing on the phones and when it came to night time asking them for some thing. they was to busy I'm the other hotel rooms partying . and getting ready to go out.. the breakfast was so late kitchen filthy. and the swimming pool was green that u could not see your hand in it.. I would never stay there again.. room was acceptable

2/10 Terrible

harpal, new delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
if once any body stay , no body repeat
no water, no cooling,, all useless

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
need improvement on tv reception. the rest is ok

6/10 Okay

nor azieta

Cider price has increased over night
The pool bar was nice. But the price of the cider has increased over night. The beer is quite expensive for a duty free island. They should sell some small bites at the Pool area

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Not really family friendly hotel
This hotel building design is very nice but not the interior of the room. The most concerned of me is the sound proofing. We can hear whoever talk or tv sounds of the next room guest. This is not only inside the room but we can hear from outside of others room too. And the breakfast choice is few so everyday we only eat bread and egg.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Value for money

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Bit Sad
A bit dated and neglected in need of attention mould in shower...Pool area never cleaned in 5 days and pool quite dirty....Breakfast Very Hit & Miss one day we were given McDonald's?...Staff were busy doing nothing most of the day....and left clean laundry abandoned on the path for nearly 24 hrs...Shame as it has a nice position and surroundings..

4/10 Poor

Darren, Brisbane Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not expect much
Hotel is in a good location is about the best I can say about this hotel. Rooms are poorly maintained and cleaned and not serviced daily unless you complain. Breakfast is limited for westerners, toast, cereal and baby hotdog sausages unless you like rice and noodles. Pool was clean for the day of arrival but did not seen the pool cleaned while there as had many insects and leaves floating (even a dead frog) in it.

6/10 Okay

malaysian, from KL

Disliked: Property conditions & facilities
Average hotel, value for money.
Room reasonably clean. We stayed for 2 nights. On first day, found that basin of bathroom was not draining, informed receptionist and requested for repair. Upon returned to room in evening, someone appeared to have attended to faulty drainage of basin but still Not draining! Request to look into this problem the next day, till we checked out on 3rd day, problem Not Resolved!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hits and misses
The hotel could have been the cosy, laidback resort it set out to be if not for the general upkeep which was appalling. Our rooms were clean, but the aircon was wonky, every unit's door creaked terribly (we were woken every morning by our early-rising neighbours), the basin almost disconnected from the wall when I leaned on it (!!), and the towels were stained yellow. At least the wifi and tv reception was great. The main reason I chose this hotel was the pool, which looked lovely in the online photos. But in reality, it was filled with all manner of fallen foliage and dead insects, and a male staff who was sweeping around the pool simply shrugged and said he had no idea when or IF the pool would be ready. Don't EVER opt for the breakfast. The selection was paltry and tasted terrible (how do you screw up fried eggs?), and the cook spent more time staring into space and watching tv, which explained why the food and coffee were constantly running short. The hotel is too far from any decent eateries and the main Cenang area, which was fine with me since I wanted somewhere quiet. The nearest beach is Tengah Beach about ten minutes' walk away, much quieter and less commercialised than Cenang Beach. The hotel's only saving grace is its reception staff who were helpful and friendly and generous with info.

2/10 Terrible

Sue, KL

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty toilet
The room is still acceptable with a nice view but the toilet is extremely dirty. It can actually be cleaned but they leave all the black stains there, probably because they are lazy to clean it. The basin is clogged and a lot of ants in the bathroom.

4/10 Poor

SITI AISHA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Allan, Ádelaide, Australia

Disliked: Property conditions & facilities
Average for a low cost 'resort'
For a new hotel the bathroom condition was very disappointing, water was leaking into the bedroom through the wall and sink was falling of the wall. Fridge worked in only one room but air con worked very well in both. Pool is amazing and they are building a great sunken pool bar which will make the pool area a great spot to hang out. The rooms surround a lovely pond with water feature which is relaxing to listen to. Breakfast comes from another hotel in the morning, delivered by car, so is quite late - around 8am start and there is around 4 different dishes to choose from as well as toast and cereal. Staff were nice and did their best to help out with everything. Hotel is walking distance from main shopping/eating street but there is restaurants and minimarts even closer also.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good except breakfast.
Clean, nice environment. Good service. But bad service for breakfast. 1st day the breakfast server at 0830, 2nd day 0900am, 3rd day 0930am. Everyday I waste almost 1 and half hour waiting for the breakfast. Also there are less variety of breakfast. The food is not enough as well.

6/10 Okay

Holiday14, England

Disliked: Cleanliness, property conditions & facilities, room comfort
Good loctation
Lots of potential but not there yet. great swimming pool and rooms around. Lake. Limited cafe service and breakfast. Rooms could be cleaner. This hotel is new and will need investment to irove and maintain standards.

8/10 Good

Joe, HK

Liked: Staff & service, property conditions & facilities
Beautiful resort, quiet environment, helpful staff
Nice little houses with balcony where u can enjoy a drink in front of the pond. Nice swimming pool. Helpful and polite staff. Not located in the city center, a little bit far from Cenang beach, but u can get silence there.

10/10 Excellent

Jodie , Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden treasure
Langkawi was a wonderful place for sightseeing tours, water sports and relaxing. Locals very friendly.

10/10 Excellent

francis , g

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Wonderful staff, great buffet, clean room. I had a great time.

10/10 Excellent

Elma Elias, Selangor Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every penny
Not exactly in Cenang beach and little hard to find as the sign was broken but loved the location. Rooms were clean and well maintained, but 2 plugs weren't working. Hotel staff were very friendly. Value for money. Pool was under construction but it looks great!