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Overview of Turtle Beach Resort

Photo gallery

Guest reviews

4.3/5 Excellent
1,014 reviews
Guests rated this property 4.1/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Kitchen
  • Air Conditioning

Map

Explore the area

Popular LocationPutt Putt Golf Mermaid Beach11 min walk
Popular LocationPacific Fair Shopping Centre2 min drive
Popular LocationThe Star Gold Coast6 min drive
AirportGold Coast, QLD (OOL-Coolangatta)26 min drive

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  • 1 Bedroom Apartment

    Room amenities

    • 55 sq m
    • 1 bedroom
    • 1 bathroom
    • Sleeps 3
    Show details
  • 2 Bedroom Apartment

    Room amenities

    • 77 sq m
    • 2 bedrooms
    • 2 bathrooms
    • Sleeps 5
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  • 3 Bedroom Apartment

    Room amenities

    • 110 sq m
    • 3 bedrooms
    • 2 bathrooms
    • Sleeps 8
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  • 1 Bedroom Superior Apartment

    Room amenities

    • 55 sq m
    • 1 bedroom
    • 1 bathroom
    • Sleeps 3
    Show details
  • 2 Bedroom Superior Apartment

    Room amenities

    • 77 sq m
    • 2 bedrooms
    • 2 bathrooms
    • Sleeps 5
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  • 2 Bedroom Family Suite

    Room amenities

    • 80 sq m
    • 2 bedrooms
    • 2 bathrooms
    • Sleeps 6
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About this area

Mermaid Beach

Located in Mermaid Beach, Turtle Beach Resort is in the entertainment district and near the beach. Pacific Fair Shopping Centre and The Oasis are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kurrawa Beach. Travelling with kids? Make time for Timezone, or head to an event or a match at Metricon Stadium. Spend some time exploring the area's activities, including golfing.

Visit our Mermaid Beach travel guide
Map
Popular Location

What's nearby

  • Putt Putt Golf Mermaid Beach - 11 min walk
  • Pacific Fair Shopping Centre - 2 min drive
  • Gold Coast Convention and Exhibition Centre - 6 min drive
  • The Star Gold Coast - 6 min drive
  • The Oasis - 7 min drive

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 25 min drive

Restaurants

  • Fresh and Tasty — 1 min walk
  • Deck Resturant and Bar — 1 min walk

About this property

Turtle Beach Resort

4-star, family-friendly apartments near Putt Putt Golf Mermaid Beach
4 outdoor pools, a full-service spa and free water park access are available at this smoke-free apartment building. WiFi in public areas is free. Other amenities include a restaurant, a fitness centre and a bar/lounge. Each apartment provides a kitchen with a fridge, an oven, a hob and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences, such as a washer/dryer and a living room. Limited housekeeping is available.
Turtle Beach Resort offers 200 forms of accommodation with washers/dryers and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate living rooms. Accommodation at this 4-star apartment has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and hairdryers.
This Mermaid Beach apartment provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a limited basis.

Property amenities

Beach

Near the beach

Pool/Spa

4 Outdoor pools
4 hot tubs
Sauna
Full-service spa
Massages

Internet

Free WiFi

Parking and transport

Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM
Airport shuttle on request
Local area shuttle (surcharge)
Shopping centre shuttle (surcharge)
Theme park shuttle (surcharge)
On-site car hire

Family friendly

Children's pool
Playground
Childcare (surcharge)
Children's club

Kitchen

Fridge
Hob
Microwave
Oven
Dishwasher
Cookware/dishes/utensils

Dining

Breakfast available for a fee: AUD 8-15 per person
1 restaurant and 1 coffee shop/cafe
1 bar

Bathrooms

Combined bath/shower
Hairdryer

Living spaces

Living room
Dining room

Entertainment

Flat-screen TV with cable service
Games room

Outdoor areas

Terrace
Balcony or patio
Barbecue
Garden
Picnic area

Laundry

Washer/dryer
Dry cleaning/laundry service
Laundry facilities

Climate control

Air conditioning
Ceiling fan

Pets

Service animals only (pets not allowed)

Suitability/Accessibility

Upper floors accessible by stairs only
No lifts
Smoke-free property

Services and conveniences

Tour/ticket assistance
Limited housekeeping
Safe
Iron/ironing board
Luggage storage
Corner/local shop

Location highlights

In the shopping district
In the entertainment district

Things to do

Fitness centre
Outdoor tennis court
Waterslide
Free access to water park
Theme park shuttle (surcharge)
Mini golf on site
Golf nearby
Casino nearby

General

200 rooms
3 floors
Individually decorated
Individually furnished

Where to eat

Fresh and Tasty – Café offering local cuisine. Serves lunch daily.
Deck Resturant and Bar – Poolside restaurant with a bar offering pizza. Serves breakfast, brunch, lunch and dinner daily. Kids' menu available.

Policies

Check-in

Check-in between 2 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
For more details, please contact the property using the information on the booking confirmation
Airport shuttle service is available on request from 5:30 AM to 9:00 PM
Fees may apply; contact the property in advance to make arrangements
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Renovations and closures

The property will be renovating from 27 April 2020 until 14 June 2020 (completion date subject to change). The following areas are affected:
  • Swimming pool
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation

Property is also known as

Turtle Beach Resort Mermaid Beach
Turtle Beach Resort
Turtle Beach Mermaid Beach
Turtle Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel

Frequently asked questions

Does this property have a pool?
Yes, this property has 4 outdoor pools and a children's pool.
Is this property pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this property?
This property doesn't offer parking.
What time is check-in at this property?
Check-in is from 2 PM to midnight.
What time is check-out at this property?
Checkout is at 10 AM.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of AUD 50 per person, one way, applies.
Where is this property located?
This family-friendly Mermaid Beach apartment building is located in the entertainment district, within 2 mi (3 km) of Putt Putt Golf Mermaid Beach, Kurrawa Beach and Pacific Fair Shopping Centre. The Star Gold Coast and The Oasis are also within 2 mi (3 km). Broadbeach South Light Rail Station is 24 minutes by foot.

Guest reviews

4.3
Excellent
5 - Excellent
494
4 - Good
405
3 - Okay
79
2 - Mediocre
32
1 - Poor
4
4.1
Cleanliness
4.2
Service and Staff
4.3
Amenities
4.2
Property condition

3/5

  • Liked: Cleanliness

Plenty of pools and waterparks for the kids. Food at cafe was good. Reception staff did not follow up with requests Place was lousy with mosquitos and spiders around the property. When mentioned to staff they said they would deal with, it which they did not do.

Stayed 3 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, amenities, property conditions & facilities

Putt putt course built around the gardens was fantastic. The kids loved it.

Stayed 3 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, amenities

Clean, tidy, rooms had everything we needed. Kids loved the slides and pools. The Life guards on duty in the splash area were fantastic when my daughter bumped her head on a slide.

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a few issues while checking in and Staff were friendly and extremely helpful while getting it sorted

Stayed 1 night in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, amenities

Stayed 7 nights in Feb 2020