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4 outdoor pools
4 outdoor pools
4 outdoor pools
Flat-screen TV

Guest reviews

4.3 out of 5 Excellent
992 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Restaurant
Kitchen

Cleaning and safety practices

Cleaned with disinfectant
Sheets and towels washed at 60°C

Map

Explore the area

Popular LocationPutt Putt Golf Mermaid Beach11 min walk
Popular LocationPacific Fair Shopping Centre2 min drive
Popular LocationThe Star Gold Coast3 min drive
AirportGold Coast, QLD (OOL-Coolangatta)25 min drive

Choose dates to view prices

  • 1 Bedroom Apartment

    4.2/5 guest room rating

    Room amenities

    • 55 sq m
    • Sleeps 3
    More details1 Bedroom Apartment
  • 2 Bedroom Apartment

    4.6/5 guest room rating

    Room amenities

    • 77 sq m
    • Sleeps 5
    More details2 Bedroom Apartment
  • 3 Bedroom Apartment

    4.4/5 guest room rating

    Room amenities

    • 110 sq m
    • Sleeps 8
    More details3 Bedroom Apartment
  • 1 Bedroom Superior Apartment

    4.2/5 guest room rating

    Room amenities

    • 55 sq m
    • Sleeps 3
    More details1 Bedroom Superior Apartment
  • 2 Bedroom Superior Apartment

    4.4/5 guest room rating

    Room amenities

    • 77 sq m
    • Sleeps 5
    More details2 Bedroom Superior Apartment
  • 2 Bedroom Family Suite

    5/5 guest room rating

    Room amenities

    • 80 sq m
    • Sleeps 6
    More details2 Bedroom Family Suite

About this area

Gold Coast

Located in Gold Coast, Turtle Beach Resort is in the entertainment district and near the beach. Pacific Fair Shopping Centre and The Oasis are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kurrawa Beach. Travelling with kids? Make time for Timezone, or head to an event or a match at Metricon Stadium. Spend some time exploring the area's activities, including golfing.

Visit our Gold Coast travel guide
Map
Popular Location

What's nearby

  • Putt Putt Golf Mermaid Beach - 11 min walk
  • Pacific Fair Shopping Centre - 2 min drive
  • The Star Gold Coast - 3 min drive
  • Gold Coast Convention and Exhibition Centre - 3 min drive
  • The Oasis - 6 min drive

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 25 min drive

Restaurants

  • Fresh and Tasty — 1 min walk
  • Deck Resturant and Bar — 1 min walk

About this property

Turtle Beach Resort

Family-friendly Gold Coast hotel in Mermaid Beach, near Putt Putt Golf Mermaid Beach
4 outdoor pools, a full-service spa and free water park access are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a restaurant, a fitness centre and a bar/lounge. All 200 individually decorated rooms feature free WiFi and balconies or patios. Guests will find kitchens with fridges, ovens, hobs and microwaves.
Turtle Beach Resort offers 200 forms of accommodation with washers/dryers and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate living rooms. Accommodation at this 4-star hotel has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and hairdryers.

This Gold Coast hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan.

4 the outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include an outdoor tennis court, a complimentary water park, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Chelonia Beauty Day Spa. Services include massages.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: AUD 8-15 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • 4 outdoor pools
  • 4 hot tubs
  • Arcade/game room
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free water park access
  • Corner/local shop
  • In-room childcare (surcharge)
  • Kitchen
  • Laundry facilities
  • Microwave
  • Mini golf
  • Playground
  • Fridge
  • Separate dining area
  • Separate living room
  • Supervised childcare/activities (surcharge)
  • Washer/dryer
  • Waterslide

Conveniences

  • Corner/local shop
  • No lifts

Guest services

  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Ceiling fan

Bathroom

  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Kitchen
  • Microwave
  • Oven
  • Fridge
  • Hob

Outdoor space

  • Balcony or patio

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Safe
  • Separate living room
  • Washer and dryer

Policies

Check-in

Check-in between 2 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Airport shuttle service is available on request from 5:30 AM to 9:00 PM
Fees may apply; contact the property in advance to make arrangements
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include a smoke detector
This property advises that enhanced cleaning and guest safety measures are currently in place
The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation

Property is also known as

Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

Can I cancel my reservation for free at Turtle Beach Resort and receive a full refund?
Yes, Turtle Beach Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Turtle Beach Resort cancellation policy on our site for more details about any exclusions or requirements.
Does Turtle Beach Resort have a pool?
Yes, this property has 4 outdoor pools and a children's pool.
Is Turtle Beach Resort pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
This property doesn't offer parking.
What time is check-in at this property?
Check-in is from 2 PM to midnight.
What time is check-out at Turtle Beach Resort?
Checkout is at 10 AM.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of AUD 50 per person, one way, applies.
Where is this hotel located?
This family-friendly Gold Coast hotel is located in the entertainment district, within 2 mi (3 km) of Putt Putt Golf Mermaid Beach, Kurrawa Beach and Pacific Fair Shopping Centre. The Star Gold Coast and The Oasis are also within 2 mi (3 km). Broadbeach South Light Rail Station is 24 minutes by foot.

Guest reviews

Overall score and ratings for Turtle Beach Resort

4.3
Excellent
992 reviews
5 - Excellent
484
4 - Good
398
3 - Okay
76
2 - Mediocre
30
1 - Poor
4
4.1
Cleanliness
4.3
Service and Staff
4.3
Amenities
4.2
Property condition
5.0 out of 5 Excellent
  • Liked: Cleanliness, amenities, property conditions & facilities

The splash zone for the kids, pool, spa and close distance to the beach. Very friendly staff and always happy to help!

Stayed 7 nights in Mar 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service
Brilliant

Had an amazing holiday kids had a ball deffo be back appartment very dated room 265 sofa very uncomfortable and need up dating queen bed very uncomfortable needs a better mattress lounge carpet has a smell of urine over all resort amazing loved it and will be back

Stayed 10 nights in Feb 2020
3.0 out of 5 Okay
  • Liked: Cleanliness

Plenty of pools and waterparks for the kids. Food at cafe was good. Reception staff did not follow up with requests Place was lousy with mosquitos and spiders around the property. When mentioned to staff they said they would deal with, it which they did not do.

Stayed 3 nights in Feb 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, amenities, property conditions & facilities

Putt putt course built around the gardens was fantastic. The kids loved it.

Stayed 3 nights in Feb 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, amenities

Clean, tidy, rooms had everything we needed. Kids loved the slides and pools. The Life guards on duty in the splash area were fantastic when my daughter bumped her head on a slide.

Stayed 2 nights in Feb 2020