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Reviews

4.3 / 5Excellent
969 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Kitchen

Map

What's nearby

  • Popular Location
    Putt Putt Golf Mermaid Beach
    11 min walk
  • Popular Location
    Pacific Fair Shopping Centre
    5 min drive
  • Popular Location
    The Star Gold Coast
    7 min drive
  • Airport
    Gold Coast, QLD (OOL-Coolangatta)
    26 min drive

Choose dates to view prices

Book online or call:

+64 9913 4658
  • 1 Bedroom Apartment

    Room Amenities

    • 55 sq m
    • 1 bedroom
    • 1 bathroom
    • Sleeps 3
    More details
  • 2 Bedroom Apartment

    Room Amenities

    • 77 sq m
    • 2 bedrooms
    • 1 bathroom
    • Sleeps 5
    More details
  • Three Bedroom Apartment

    Room Amenities

    • 110 sq m
    • 3 bedrooms
    • 1 bathroom
    • Sleeps 8
    More details
  • 1 Bedroom Superior Apartment

    Room Amenities

    • 55 sq m
    • 1 bedroom
    • 1 bathroom
    • Sleeps 3
    More details
  • 2 Bedroom Superior Apartment

    Room Amenities

    • 77 sq m
    • 2 bedrooms
    • 1 bathroom
    • Sleeps 5
    More details
  • 2 Bedroom Family Suite

    Room Amenities

    • 80 sq m
    • 2 bedrooms
    • 1 bathroom
    • Sleeps 6
    More details

About this area

Mermaid Beach

Located in Mermaid Beach, Turtle Beach Resort is in the entertainment district and near the beach. The area's natural beauty can be seen at Surfers Paradise Beach and Kurrawa Beach, while Timezone and Infinity Attraction are popular area attractions. Travelling with kids? Don't miss Slingshot, or check out an event or a game at Metricon Stadium.

Popular Location

What's nearby

  • Putt Putt Golf Mermaid Beach - 11 min walk
  • Pacific Fair Shopping Centre - 5 min drive
  • Gold Coast Convention and Exhibition Centre - 6 min drive
  • The Star Gold Coast - 7 min drive
  • The Oasis - 7 min drive

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 26 min drive

About this property

Turtle Beach Resort

4-star, family-friendly apartments near Putt Putt Golf Mermaid Beach
4 outdoor pools, a full-service spa and free water park access are available at this smoke-free apartment building. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness centre and a bar/lounge. Each apartment provides a kitchen with a fridge, an oven, a hob and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences, such as a washer/dryer and a living room. Limited housekeeping is available.
Turtle Beach Resort offers 200 forms of air-conditioned accommodation with washers/dryers and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate living rooms. Accommodation at this 4-star apartment has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit and a hairdryer.
This Mermaid Beach apartment provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a limited basis.

Property amenities

Beach

Near the beach

Pool/Spa

4 Outdoor pools
4 hot tubs
Sauna
Chelonia Beauty Day Spa
Massages

Internet

Free WiFi

Parking and transport

Free self-parking
Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM
Airport shuttle on request
Local area shuttle (surcharge)
Shopping centre shuttle (surcharge)
Theme park shuttle (surcharge)
On-site car hire

Family friendly

Cots (infant beds): AUD 9 per night
Children's pool
Playground
Childcare (surcharge)
Children's club

Kitchen

Fridge
Hob
Microwave
Oven
Dishwasher
Cookware/dishes/utensils

Dining

Breakfast available for a fee: AUD 8-15 per person
1 restaurant and 1 coffee shop/cafe
1 bar

Bedrooms

Rollaway/extra beds: AUD 42.00 per day

Bathrooms

Combined bath/shower
Hairdryer

Living spaces

Living room
Dining room

Entertainment

Flat-screen TV with cable service
Games room

Outdoor areas

Terrace
Balcony or patio
Barbecue
Garden
Picnic area

Laundry

Washer/dryer
Dry cleaning/laundry service
Laundry facilities

Climate control

Air conditioning
Ceiling fan

Pets

No pets allowed

Suitability/Accessibility

No lifts
Smoke-free property

Services and conveniences

Tour/ticket assistance
Limited housekeeping
Safe
Iron/ironing board
Phone
Luggage storage
Corner/local shop

Location highlights

In the shopping district
In the entertainment district

Things to do

Fitness centre
Outdoor tennis court
Waterslide
Theme park shuttle (surcharge)
Free access to water park
Mini golf on site
Golf nearby

General

200 rooms
3 floors
Individually decorated
Individually furnished

Policies

Check-in

Check-in between 2 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

  • The front desk is open during the following times:<br /><ul><li>Sunday-Thursday: 7 AM-7 PM</li></ul> <ul><li>Friday-Saturday: 7 AM-9 PM</li></ul>
  • Airport shuttle service is available on request from 5:30 AM to 9:00 PM. Fees may apply. Contact the property in advance to make arrangements.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Renovations and closures

The property will be renovating from 27 January 2020 until 10 February 2020 (completion date subject to change). The following areas are affected:
  • Swimming pool
  • One of the swimming pools

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

During renovations, the apartment will make every effort to minimise noise and disturbance.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 42.00 per day.
  • Cots (infant beds) are available for AUD 9 per night.

Payment types

Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)
  • Crib (infant bed) fee: AUD 9 per night
  • Rollaway bed fee: AUD 42.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who may encounter issues with stairs should contact this property in advance. The property is a 4 storey complex including the underground car park and is only accessible by stairs. Elevators are not available.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.

Property is also known as

  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Resort
  • Turtle Beach Mermaid Beach
  • Turtle Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Sands Turtle Beach Hotel
4.3

Excellent

5 - Excellent
471
4 - Good
392
3 - Okay
74
2 - Mediocre
28
1 - Poor
4
4.1
Cleanliness
4.3
Service and Staff
4.4
Amenities
4.2
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

very good place for the family every thing you need a/c worked well lots of things to do bbq tennis mini golf pools movies gym

Stayed 5 nights in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, amenities

Stayed 5 nights in Dec. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities

Perfect set up for young families - kids up to 13 yrs. kids club, 22 seat movie theatre. Many swimming pools including an adults (18yrs+) only pool. Super nice staff. Be aware it is a walk up. Downside - the smaller units in the corners look outwards from the resort so you may not have the most desirable view from your balcony.

Stayed 5 nights in Dec. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great pools for the kids. No need to leave the resort. Kids have plenty to do on site. Highly recommend for families with young children.

Stayed 5 nights in Nov. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities

Pro’s: The complex was centrally located. Apartment very clean. Staff friendly. Con’s: No lifts. I was allocated an apartment on the top floor, this meant 6 flights of stairs between the car park and the apartment. I was the only travelling adult with a 2 year old and 5 year old. I would have to leave my bags at the bottom of the stairs, carry my 2 year old up to the apartment and then go back down and fetch my bags as he was unable to manage the stairs. This was exhausting. Most of the apartment was carpeted which was very difficult to keep clean with young children. Apartment a bit dated. Portacots expensive to hire. $9 per night so cost me $81 all up. You can buy exactly the same portacot from Kmart at the Pacific Fair shopping centre which is just a couple minutes drive away.

Stayed 9 nights in Nov. 2019

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