- Liked: Cleanliness, amenities, property conditions & facilities
The splash zone for the kids, pool, spa and close distance to the beach. Very friendly staff and always happy to help!
Stayed 7 nights in Mar 2020
Photo gallery
Guest reviews
4.3 out of 5 Excellent
992 reviews
Guests rated this property 4.1/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Air conditioning
Spa
Restaurant
Kitchen
Cleaning and safety practices
Cleaned with disinfectant
Sheets and towels washed at 60°C
Map
2346 Gold Coast Highway, Mermaid Beach, QLD
Explore the area
Putt Putt Golf Mermaid Beach11 min walk
Pacific Fair Shopping Centre2 min drive
The Star Gold Coast3 min drive
Gold Coast, QLD (OOL-Coolangatta)25 min drive
Choose dates to view prices
1 Bedroom Apartment
Photos of 1 Bedroom Apartment
1 Bedroom Apartment
4.2/5 guest room ratingMore detailsRoom amenities
- 55 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 Queen Bed
55 square metres m2 individually decorated room, balcony/patio with garden views
Layout – Bedroom, living room and dining area
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Kitchen with fridge, hob, oven and microwave
Bathroom – Private bathroom, a hairdryer and a shower/bathtub combination
Practical – Washer/dryer, phone and safe; rollaway/extra beds available on request
Comfort – Climate-controlled air conditioning
Smoking And Non-Smoking
2 Bedroom Apartment
Photos of 2 Bedroom Apartment
2 Bedroom Apartment
4.6/5 guest room ratingMore detailsRoom amenities
- 77 sq m
- Sleeps 5
Room information
Sleeps
- Max people: 5Max adults: 5Max children: 4
Room details
1 Queen Bed and 2 Single Beds
77 square metres m2 individually decorated room, balcony/patio with garden views
Layout – 2 bedrooms, living room and dining area
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Kitchen with fridge, hob, oven and microwave
Bathroom – 2 bathrooms, a hairdryer and a shower/bathtub combination
Practical – Washer/dryer, phone and safe; rollaway/extra beds available on request
Comfort – Climate-controlled air conditioning
Non-Smoking
3 Bedroom Apartment
Photos of 3 Bedroom Apartment
3 Bedroom Apartment
4.4/5 guest room ratingMore detailsRoom amenities
- 110 sq m
- Sleeps 8
Room information
Sleeps
- Max people: 8Max adults: 8Max children: 7
Room details
1 Queen Bed and 4 Single Beds
110 square metres m2 individually decorated room, balcony/patio with garden views
Layout – 3 bedrooms, living room and dining area
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Kitchen with fridge, hob, oven and microwave
Bathroom – 2 bathrooms, a hairdryer and a shower/bathtub combination
Practical – Washer/dryer, phone and safe; rollaway/extra beds available on request
Comfort – Climate-controlled air conditioning
Non-Smoking
1 Bedroom Superior Apartment
Photos of 1 Bedroom Superior Apartment
1 Bedroom Superior Apartment
4.2/5 guest room ratingMore detailsRoom amenities
- 55 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 Queen Bed
55 square metres m2 individually decorated room, balcony/patio with garden views
Layout – Bedroom, living room and dining area
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Kitchen with fridge, hob, oven and microwave
Bathroom – Private bathroom, a hairdryer and a shower/bathtub combination
Practical – Washer/dryer, phone and safe; rollaway/extra beds available on request
Comfort – Climate-controlled air conditioning
Non-Smoking
2 Bedroom Superior Apartment
Photos of 2 Bedroom Superior Apartment
2 Bedroom Superior Apartment
4.4/5 guest room ratingMore detailsRoom amenities
- 77 sq m
- Sleeps 5
Room information
Sleeps
- Max people: 5Max adults: 5Max children: 4
Room details
1 Queen Bed and 2 Single Beds
77 square metres m2 individually decorated room, balcony/patio with garden views
Layout – 2 bedrooms, living room and dining area
Internet – Free WiFi
Entertainment – Flat-screen TV with cable channels
Food & Drink – Kitchen with fridge, hob, oven and microwave
Bathroom – 2 bathrooms, a hairdryer and a shower/bathtub combination
Practical – Washer/dryer, phone and safe; rollaway/extra beds available on request
Comfort – Climate-controlled air conditioning
Non-Smoking
2 Bedroom Family Suite
Photos of 2 Bedroom Family Suite
2 Bedroom Family Suite
5/5 guest room ratingMore detailsRoom amenities
- 80 sq m
- Sleeps 6
Room information
Sleeps
- Max people: 6Max adults: 6Max children: 4
Room details
1 Queen Bed and 2 Single Bunk Beds
80 square metres m2 individually decorated room, balcony/patio with garden views
Layout – 2 bedrooms, living room and dining area
Internet – Free WiFi
Entertainment – Flat-screen TV, cable channels and video game console
Food & Drink – Kitchen with fridge, hob, oven and microwave
Bathroom – 2 bathrooms, a hairdryer and a shower/bathtub combination
Practical – Washer/dryer, safe and iron/ironing board
Comfort – Climate-controlled air conditioning
Need to know – No rollaway/extra beds available
Non-Smoking
About this area
Gold Coast
Located in Gold Coast, Turtle Beach Resort is in the entertainment district and near the beach. Pacific Fair Shopping Centre and The Oasis are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kurrawa Beach. Travelling with kids? Make time for Timezone, or head to an event or a match at Metricon Stadium. Spend some time exploring the area's activities, including golfing.
Visit our Gold Coast travel guideWhat's nearby
- Putt Putt Golf Mermaid Beach - 11 min walk
- Pacific Fair Shopping Centre - 2 min drive
- The Star Gold Coast - 3 min drive
- Gold Coast Convention and Exhibition Centre - 3 min drive
- The Oasis - 6 min drive
Getting around
- Broadbeach South Light Rail Station - 2 min drive
- Varsity Lakes Station - 15 min drive
- Gold Coast, QLD (OOL-Coolangatta) - 25 min drive
Restaurants
- Fresh and Tasty — 1 min walk
- Deck Resturant and Bar — 1 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- No on-site parking available
- Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM
- Airport shuttle on request
- Local area shuttle (surcharge)
- Shopping centre shuttle (surcharge)
- Theme park shuttle (surcharge)
Food and drink
- Breakfast available for a fee: AUD 8-15 per person
- 1 restaurant and 1 coffee shop/cafe
- 1 bar
Things to do
- 4 outdoor pools
- 4 hot tubs
- Arcade/game room
- Children's pool
- Fitness centre
- Free water park access
- Full-service spa
- Mini golf
- Outdoor tennis court
- Playground
- Sauna
Family friendly
- 4 outdoor pools
- Arcade/game room
- Babysitting/childcare (surcharge)
- Children's club (surcharge)
- Children's pool
- Dry-cleaning service
- Free water park access
- Corner/local shop
- In-room childcare (surcharge)
- Kitchen
- Laundry facilities
- Microwave
- Mini golf
- Playground
- Fridge
- Separate dining area
- Separate living room
- Supervised childcare/activities (surcharge)
- Washer/dryer
- Waterslide
Conveniences
- Corner/local shop
- No lifts
Guest services
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Tour/ticket assistance
Languages spoken
- English
Outdoors
- BBQ grill(s)
- Garden
- Picnic area
- Terrace
Spa
- Massages
- Spa open daily
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Upper floors accessible by stairs only
More
- Smoke-free property
Room amenities
Bedroom
- Climate control (air conditioning)
- Ceiling fan
Bathroom
- Hairdryer
- Shower/bathtub combination
Entertainment
- TV channels
- Flat-screen TV
Food and drink
- Cookware/dishes/utensils
- Dining room
- Dishwasher
- Kitchen
- Microwave
- Oven
- Fridge
- Hob
Outdoor space
- Balcony or patio
More
- Individually decorated
- Individually furnished
- Iron/ironing board
- Safe
- Separate living room
- Washer and dryer
Policies
Check-in
Check-in between 2 PM and midnight
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Special check-in instructions
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Airport shuttle service is available on request from 5:30 AM to 9:00 PM
Fees may apply; contact the property in advance to make arrangements
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Access methods
Staffed front desk
Pets
Pets not allowed (service animals welcome)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
- Airport shuttle fee: AUD 50 per person (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include a smoke detector
This property advises that enhanced cleaning and guest safety measures are currently in place
The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Property is also known as
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach
Frequently asked questions
Guest reviews
Overall score and ratings for Turtle Beach Resort
4.3
Excellent
992 reviews
4.1
Cleanliness
4.3
Service and Staff
4.3
Amenities
4.2
Property condition
- Liked: Cleanliness, staff & service
Brilliant
Had an amazing holiday kids had a ball deffo be back appartment very dated room 265 sofa very uncomfortable and need up dating queen bed very uncomfortable needs a better mattress lounge carpet has a smell of urine over all resort amazing loved it and will be back
Stayed 10 nights in Feb 2020
- Liked: Cleanliness
Plenty of pools and waterparks for the kids. Food at cafe was good. Reception staff did not follow up with requests Place was lousy with mosquitos and spiders around the property. When mentioned to staff they said they would deal with, it which they did not do.
Stayed 3 nights in Feb 2020
- Liked: Cleanliness, amenities, property conditions & facilities
Putt putt course built around the gardens was fantastic. The kids loved it.
Stayed 3 nights in Feb 2020
- Liked: Cleanliness, amenities
Clean, tidy, rooms had everything we needed. Kids loved the slides and pools. The Life guards on duty in the splash area were fantastic when my daughter bumped her head on a slide.
Stayed 2 nights in Feb 2020