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Turtle Beach Resort

Photo gallery for Turtle Beach Resort

Primary image
4 outdoor pools
4 outdoor pools
4 outdoor pools
1 Bedroom Superior Apartment | Balcony

Overview of Turtle Beach Resort

Turtle Beach Resort

4.0 star property

4.3/5 Excellent

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Kitchen
Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218

Explore the area

  • Popular LocationPutt Putt Golf Mermaid Beach11 min walk
  • Popular LocationPacific Fair Shopping Centre2 min drive
  • Popular LocationThe Star Gold Coast3 min drive
  • AirportGold Coast, QLD (OOL-Coolangatta)28 min drive

Choose dates to view prices

About this area

Gold Coast

Turtle Beach Resort is located in Mermaid Beach, a neighbourhood in Gold Coast, and is in the entertainment district and near the beach. Pacific Fair Shopping Centre and The Oasis are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kurrawa Beach. Travelling with kids? Consider Warner Bros. Movie World and Putt Putt Golf Mermaid Beach. Spend some time exploring the area's activities, including golfing.
Visit our Gold Coast travel guideOpens in a new window
Map

What's nearby

  • Putt Putt Golf Mermaid Beach - 11 min walk
  • Pacific Fair Shopping Centre - 2 min drive
  • The Star Gold Coast - 3 min drive
  • Gold Coast Convention and Exhibition Centre - 3 min drive
  • The Oasis - 6 min drive

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 26 min drive

Restaurants

  • Alfred's Diner - 4 min walk
  • Olive Tree Espresso Cafe - 4 min walk
  • Goccia Italian Pizzeria - 5 min walk
  • Etsu Izakaya - 7 min walk
  • Little Truffle - 7 min walk

About this property

Turtle Beach Resort

4-star eco-friendly hotel in the heart of Mermaid Beach
At Turtle Beach Resort, you can look forward to free water park access, a round-trip airport shuttle and a corner/local shop. For some rest and relaxation, visit the sauna or the steam room. The on-site café, Fresh and Tasty, features local cuisine. Free in-room WiFi is available to all guests, along with a terrace and mini golf.
Other perks include:
  • 4 outdoor pools and a children's pool, with a waterslide
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), an outdoor tennis court and an area shuttle
  • Barbecues, a front desk safe and luggage storage
  • Guest reviews say great things about the proximity to public transport and first-rate property condition
Room features
All guest rooms at Turtle Beach Resort feature perks, such as climate-controlled air conditioning and separate dining areas, as well as amenities, such as complimentary wireless Internet access and safes.
Other conveniences in all rooms include:
  • Childcare services and cots/infant beds
  • Shower/bath combinations and hairdryers
  • Flat-screen TVs with cable channels
  • Balconies or patios, separate dining areas and kitchens

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered self-parking on site
  • Limited on-site parking (max. 1 space per unit)
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: AUD 8-15 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Fresh and Tasty
  • Deck Resturant and Bar

Things to do

  • 4 outdoor pools
  • 4 hot tubs
  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Free water park access
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Cots/infant beds (surcharge)
  • Free water park access
  • Corner/local shop
  • In-room childcare (surcharge)
  • Kitchen
  • Laundry facilities
  • Microwave
  • Mini golf
  • Playground
  • Fridge
  • Separate dining area
  • Separate living room
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Washer/dryer
  • Water slide

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Corner/local shop
  • No lifts

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors only accessible by stairs

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Cots/infant beds (surcharge)

Bathroom

  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Kitchen
  • Microwave
  • Oven
  • Fridge
  • Hob

Outdoor space

  • Balcony or patio

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Safe
  • Separate living room
  • Washer and dryer

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Policies

Check-in

Check-in from 2 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 42.0 per night.
Cots (infant beds) are available for AUD 9.0 per night

Payment types

Important information

Optional extras

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)
  • Crib (infant bed) fee: AUD 9.0 per night
  • Rollaway bed fee: AUD 42.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

Does Turtle Beach Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at ?

As of 20 Aug 2022, prices found for a 1-night stay for 2 adults at on 28 Aug 2022 start from NZ$308.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Turtle Beach Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Turtle Beach Resort?

Self-parking is free at this property.

What time is check-in at Turtle Beach Resort?

Check-in is from 2 PM - midnight.

What time is check-out at Turtle Beach Resort?

Checkout is at 10 AM.

Does Turtle Beach Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 5:30 AM-9:00 PM on request. A fee of AUD 50 per person applies.

Where is Turtle Beach Resort located?

This family-friendly Gold Coast hotel is located in the entertainment district, within 2 mi (3 km) of Putt Putt Golf Mermaid Beach, Kurrawa Beach and Pacific Fair Shopping Centre. The Oasis is 1.7 mi (2.7 km) away. Broadbeach South Light Rail Station is 24 minutes by foot.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 484 out of 1000 reviews
5 - Excellent 48%
Rating 4 - Good. 385 out of 1000 reviews
4 - Good 39%
Rating 3 - Okay. 90 out of 1000 reviews
3 - Okay 9%
Rating 2 - Poor. 36 out of 1000 reviews
2 - Poor 4%
Rating 1 - Terrible. 5 out of 1000 reviews
1 - Terrible 1%

4.1/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities

3.9/5

Eco-friendliness
Write a review

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the kids. Nice big apartment. Lovely place to stay, would be good if the resort offered more shuttle services to surfers/ pacific fair either free or at a reduced price for the whole stay.
Stayed 7 nights in Aug 2022

3/5 Okay

Travelled with family
Liked: Cleanliness
The property overall is clean and tidy. We had a room on the 3rd floor which was a slight inconvenience due to no lifts at the property. Having to get all the luggage up 3 flight of stairs was a little difficult. Make sure to request a ground floor unit. As for bins , they had little bins around the property but it was a little walk to the front to get rid of bull rubbish. Obviously when you stay for a week , the rubbish can get a little much especially when you buy in bulk for a family of 4. I would stay at the resort again but like I said , I would request a room at the front and on the ground floor
Stayed 6 nights in Jun 2022

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property for families. There are plenty of activities for the kids so you can enjoy your time without having to head out. Close to the beach, public transport and tourist destinations like Broadbeach and Surfers. Bus stop right out the front. The only thing that was tricky is the lack of supermarkets within walking distance. There are convenience stores but they are expensive and don’t have all you need for a good shop. Nice cafes and restaurants nearby though. The supermarket is only an issue if you don’t have access to a car though.
Stayed 7 nights in Jun 2022

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the aquatic areas and activities. My son thought the turtle club disco night was amazing and had so much fun! Staff were friendly and helpful. We were excited to have a dinner at their restaurant, the menu looked fantastic however after arriving, sitting down and selecting a main from the menu was told that they only had pizza and nothing else on the menu. We ended up ordering takeaway from another restaurant. Only wish they notified guests/families of this prior to them attending the restaurant.
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. A lot of water options and pools for kids. Everything you need in the kitchen just need to bring your own food. Will definitely come back.
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in May 2022

5/5 Excellent

Stayed 7 nights in Apr 2022

4/5 Good

Stayed 5 nights in Apr 2022

3/5 Okay

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Hi The room smelled of smoke when entering the front door each time The toliet seat was broken for two days i had to call receptiontwice to actually get someone to finally fix it. I had to call reception again for more bath towels.
Stayed 3 nights in Apr 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value chilf friendly older style resort
Good value resort style accommodation. Very suitable for families with children but one ‘adults only’ pool available. Room for our short stay was rather dated, but clean, spacious and comfortable.
Stayed 3 nights in Mar 2022