- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good place for the family every thing you need a/c worked well lots of things to do bbq tennis mini golf pools movies gym
Stayed 5 nights in Jan. 2020
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Reviews
Excellent
969 reviews
Amenities
- Pool
- Free WiFi
- Free parking
- Kitchen
Map
2346 Gold Coast Highway, Mermaid Beach, QLD
What's nearby
- Putt Putt Golf Mermaid Beach
- 11 min walk
- Pacific Fair Shopping Centre
- 5 min drive
- The Star Gold Coast
- 7 min drive
- Gold Coast, QLD (OOL-Coolangatta)
- 26 min drive
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Book online or call:
+64 9913 46581 Bedroom Apartment
Room Amenities
- 55 sq m
- 1 bedroom
- 1 bathroom
- Sleeps 3
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- 2 bedrooms
- 1 bathroom
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- 110 sq m
- 3 bedrooms
- 1 bathroom
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More details1 Bedroom Superior Apartment
Room Amenities
- 55 sq m
- 1 bedroom
- 1 bathroom
- Sleeps 3
More details2 Bedroom Superior Apartment
Room Amenities
- 77 sq m
- 2 bedrooms
- 1 bathroom
- Sleeps 5
More details2 Bedroom Family Suite
Room Amenities
- 80 sq m
- 2 bedrooms
- 1 bathroom
- Sleeps 6
More details
About this area
Mermaid Beach
Located in Mermaid Beach, Turtle Beach Resort is in the entertainment district and near the beach. The area's natural beauty can be seen at Surfers Paradise Beach and Kurrawa Beach, while Timezone and Infinity Attraction are popular area attractions. Travelling with kids? Don't miss Slingshot, or check out an event or a game at Metricon Stadium.
What's nearby
- Putt Putt Golf Mermaid Beach - 11 min walk
- Pacific Fair Shopping Centre - 5 min drive
- Gold Coast Convention and Exhibition Centre - 6 min drive
- The Star Gold Coast - 7 min drive
- The Oasis - 7 min drive
Getting around
- Broadbeach South Light Rail Station - 2 min drive
- Varsity Lakes Station - 15 min drive
- Gold Coast, QLD (OOL-Coolangatta) - 26 min drive
About this property
Property amenities
Beach
Near the beach
Pool/Spa
4 Outdoor pools
4 hot tubs
Sauna
Chelonia Beauty Day Spa
Massages
Internet
Free WiFi
Parking and transport
Free self-parking
Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM
Airport shuttle on request
Local area shuttle (surcharge)
Shopping centre shuttle (surcharge)
Theme park shuttle (surcharge)
On-site car hire
Family friendly
Cots (infant beds): AUD 9 per night
Children's pool
Playground
Childcare (surcharge)
Children's club
Kitchen
Fridge
Hob
Microwave
Oven
Dishwasher
Cookware/dishes/utensils
Dining
Breakfast available for a fee: AUD 8-15 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Bedrooms
Rollaway/extra beds: AUD 42.00 per day
Bathrooms
Combined bath/shower
Hairdryer
Living spaces
Living room
Dining room
Entertainment
Flat-screen TV with cable service
Games room
Outdoor areas
Terrace
Balcony or patio
Barbecue
Garden
Picnic area
Laundry
Washer/dryer
Dry cleaning/laundry service
Laundry facilities
Climate control
Air conditioning
Ceiling fan
Pets
No pets allowed
Suitability/Accessibility
No lifts
Smoke-free property
Services and conveniences
Tour/ticket assistance
Limited housekeeping
Safe
Iron/ironing board
Phone
Luggage storage
Corner/local shop
Location highlights
In the shopping district
In the entertainment district
Things to do
Fitness centre
Outdoor tennis court
Waterslide
Theme park shuttle (surcharge)
Free access to water park
Mini golf on site
Golf nearby
General
200 rooms
3 floors
Individually decorated
Individually furnished
Policies
Check-in
Check-in between 2 PM - midnight
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Special check-in instructions
- The front desk is open during the following times:<br /><ul><li>Sunday-Thursday: 7 AM-7 PM</li></ul> <ul><li>Friday-Saturday: 7 AM-9 PM</li></ul>
- Airport shuttle service is available on request from 5:30 AM to 9:00 PM. Fees may apply. Contact the property in advance to make arrangements.
- The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.
Renovations and closures
The property will be renovating from 27 January 2020 until 10 February 2020 (completion date subject to change). The following areas are affected:
- Swimming pool
- One of the swimming pools
Guests will have access to the following alternative facilities during the renovation:
- Outdoor pool
Pets
- Pets not allowed
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for AUD 42.00 per day.
- Cots (infant beds) are available for AUD 9 per night.
Payment types
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
- Airport shuttle fee: AUD 50 per person (one way)
- Crib (infant bed) fee: AUD 9 per night
- Rollaway bed fee: AUD 42.00 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who may encounter issues with stairs should contact this property in advance. The property is a 4 storey complex including the underground car park and is only accessible by stairs. Elevators are not available.
We should mention
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.
Property is also known as
- Turtle Beach Resort Mermaid Beach
- Turtle Beach Resort
- Turtle Beach Mermaid Beach
- Turtle Beach
- Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
- Sands Turtle Beach Mermaid
- Turtle Beach Hotel Mermaid Beach
- Sands Turtle Beach Hotel
- Liked: Cleanliness, amenities
Stayed 5 nights in Dec. 2019
- Liked: Cleanliness, staff & service, amenities
Perfect set up for young families - kids up to 13 yrs. kids club, 22 seat movie theatre. Many swimming pools including an adults (18yrs+) only pool. Super nice staff. Be aware it is a walk up. Downside - the smaller units in the corners look outwards from the resort so you may not have the most desirable view from your balcony.
Stayed 5 nights in Dec. 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools for the kids. No need to leave the resort. Kids have plenty to do on site. Highly recommend for families with young children.
Stayed 5 nights in Nov. 2019
- Liked: Cleanliness, staff & service, amenities
Pro’s: The complex was centrally located. Apartment very clean. Staff friendly. Con’s: No lifts. I was allocated an apartment on the top floor, this meant 6 flights of stairs between the car park and the apartment. I was the only travelling adult with a 2 year old and 5 year old. I would have to leave my bags at the bottom of the stairs, carry my 2 year old up to the apartment and then go back down and fetch my bags as he was unable to manage the stairs. This was exhausting. Most of the apartment was carpeted which was very difficult to keep clean with young children. Apartment a bit dated. Portacots expensive to hire. $9 per night so cost me $81 all up. You can buy exactly the same portacot from Kmart at the Pacific Fair shopping centre which is just a couple minutes drive away.
Stayed 9 nights in Nov. 2019