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"Beautiful property, very close to the Volcano National Park "

"Very accommodating even though I reserved last minute, called to check in right before end of day and had to leave early due to family emergency. At least I got to shower. Very cozy. Very clean. Will recommend! "

"Friendly staff, clean room "

"Ants and coakroaches in the room. Mould and AC leaking. Wet carpet. Microwave not working. Toileteries missing and not replenished. Rooms were not serviced for towels and replishment. Service was poor. Ac door was vibrating when you set fan at high speed and vents were blocked with dirt. We changed 3 rooms 650/210/810 and all room had issue. Not worth money they charged for the trip. We even couldnt sleep 4 nights we stayed there."

"Beautiful place to stay. Nice hot tub. Simple but good breakfast. "

"Staff was great and very accommodating as I needed to modify my stay after checkin. Property is clean but it is a little dated (although that seems common on the Big Island). Easy to get to the national Park from this hotel. There is also a nearby park within walking distance for easy access to the ocean. Recommended for a stay in Hilo."

"We actually didn't get to stay. We had to cancel because of the storms after the cancelation window. We appreciated getting 50% back and the property being understanding and helpful."

"Yes"

"Jeff is amazing, very friendly and active with visitors. Clean house and room and all supplies needed are provided with the stay. Would stay again. "