- Liked: Cleanliness, staff & service, property conditions & facilities
The soaker tub was phenomenalEspecially if you take your wife in there with you or girlfriend
Book online or call:+64 9913 4658
Grand Naniloa Hotel Hilo - a Doubletree by Hilton is located on the waterfront and in an area with great airport proximity. The area's natural beauty can be seen at Hamakua Coast and Rainbow Falls. Panaewa Rainforest Zoo and Onomea Tea Company Estate are also worth visiting.
You'll be asked to pay the following charges at the property:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
I heard from my client (the guest) that he was treated rather brusquely at the front desk when his registration couldn't be processed because it had my name on it (although the reservation was for 2 adults -- I just wasn't there at the time). However, it's impossible for another guest's name to be added to a registration when booking online even though I prepaid. I was not told until there was a problem with check-in that he couldn't be checked in as my guest unless I went back online and requested this change to the registration. The whole thing was very cumbersome and wasted time on both ends. This is not explained anywhere in the online registration process. It was very embarrassing as I thought I had everything arranged well in advance for my client and according to instruction. It all worked out in the end but I was not happy with the process.