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"Amazing staff - very helpful. Room was good."

"Very clean, older hotel. Great location near some nice parks, all things in Hilo. Only thing missing (and most places provide) was a hair dryer. I just didn’t notice it wasn’t listed on amenities, so my bad. All else was good and we would def stay again…."

"The staff were so nice, with so much aloha! We have never met nicer staff. But the property is definitely older, and apparently scheduled to be torn down, something to do with the land lease not being renewed & plans for a marina in this location. Our room on 1st floor was spotlessly clean, with many nice little touches by caring staff, pretty folded towels, and our room included a small fridge with a freezer. The room is older — painted cement blocks — think college dorm room. The sliding glass door on first floor to our lanai did not lock or even latch. And — there was no AC. There was a ceiling fan, & a nice big room fan. But no window except the sliding glass door, which we kept shut all night, & put things in front of, for security, with many homeless in the nearby park. It was hot & humid & miserable all night. I think if we could have had an open window, it might have helped. If you know what you are getting — painted cement block walls like a college dorm room, & no AC, only fans, & no way to leave a window open on first floor, & no elevator & no ramp even to wheel up luggage — but absolutely wonderful staff & spotlessly clean — including a tiny kitchenette — you can make a better decision. Perhaps 2nd floor rooms would be better. It wasn’t for us. But Aloha, to the wonderful staff … "

"Nice hotel, close to Volcano National Park. Comfortable room, but fairly basic. Excellent, friendly staff and the food was excellent for dinner. Includes a free breakfast too. Had a hottub and a really nice hiking trail. Overall, great place to stay while visiting the park and would go back."

"Staff were very friendly and helpful. The coffee is the lobby was delicious and always available."

"Staff was great across the board - everyone helpful and nice! We were there during Merrie Monarch. Shopping the vendors at hotel was good too. Mahalo nui!"

"The kitchen had everything we needed to cook and the hostess was helpful and gracious. "

"Location great. Clean room but carpet stains everywhere. Bathroom sink meant for a 6 ft person. Needs updates. Not worth almost $200/night. "

"My 16 year old loved it and she’s hard to make happy!"