Service is very good! Location is excellent, if you are traveling by JR or taking the Tokai Shinkansen. Rooms are well lit. The East Tower rooms, bathrooms and especially the bathtubs are tiny. Can't leave your suitcase open or there is no place to walk. If you'd like a roomier stay, you might go with the Grand Takanawa Prince, up the hill. Great free Wi-fi. The Greener Clean service is good if you stay more than two nights. You can opt to not have your room cleaned and they give you a ¥500 coupon which can be used at most restaurants, gift shops and the 7-11 in the complex. Did it every other night. Great value for the price.
The hotel staff was very helpful upon check in was given maps of the area and told of very good resturants close to hotel to go to and where the subway stops are. Needed to mail a package to someone and was provided with box and label written in japanese by a very helpful front desk. very nice resturants in hotel also. would recommend this hotel for location and very good staff.
I picked this hotel based on the user ratings and proximity to a major train station. It was perfect. Japanese hospitality is a well-known practice, and the Cerulean takes it to another level. The staff was extremely attentive and accommodating to English speakers. Our last day in town, we were running late for the airport and the guest services attendant compared schedules and quickly arranged a taxi to take us to the side of the station closest to the train we needed to catch.
There's a yummy Italian place on the 1st floor and a convenient 7-11 for late-night snacks! As other users have said, the prices for room service and the hotel cafe are exorbitant, but this is the case at almost every hotel in the city. Definitely worth it to pay for a drink at the tower bar though!
The staff was very attentive and very nice. The room is very nice and view was great as well. It all depends on where you go around Tokyo, but it is close to HANEDA(Tokyo) airport and Shinagawa is a convenient location. It is expensive over all @restaurant, room telephone, etc but I will stay again.
TEMK from San Francisco Bay are
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