Familys in Tokyo

Service is very good! Location is excellent, if you are traveling by JR or taking the Tokai Shinkansen. Rooms are well lit. The East Tower rooms, bathrooms and especially the bathtubs are tiny. Can't leave your suitcase open or there is no place to walk. If you'd like a roomier stay, you might go with the Grand Takanawa Prince, up the hill. Great free Wi-fi. The Greener Clean service is good if you stay more than two nights. You can opt to not have your room cleaned and they give you a ¥500 coupon which can be used at most restaurants, gift shops and the 7-11 in the complex. Did it every other night. Great value for the price.

Nice hotel, close to amenities, shops, restaurants, buses and trains.

Let me 1st start off by saying I've been on 6 trips in the last 12 months. Including Puerto Rico, Punta Cana , Spain , Ibiza, Miami , and Tokyo. This hotel was incredible. The staff was friendly and polite, helped me and my fiancé figure out the best way to maximize our time while there and make us comfortable. My fiancé loved the Back massage he had at the hotel spa, which by the way is under 60$ for 45min. My personal favorite was the rooftop outdoor hot tub facing the rainbow bridge and tokyo tower. I could go on and on about this experience but I would rather you go and see it yourself!!!!

Great experience! The staff was great and very helpful and friendly. Much appreciated, thank you!

Beautiful city view, can look at Mt.Fuji. Big window at bathroom,so relax

I had wonderful time at this hotel. The hotel was a little outdated, but it was fine. The staff were nice and courteous, and the breakfast was great.

The Metropolitan lives up to its name--white gloved service and staff that is ready to assist with any need. Rooms are super clean and tidy. The hotel's skybar and great view of the city is a plus. The three-minute walk to Ikebukuro station is ideal--from there you can hop on the JR Yamanote line. In terms of walking distance, the hotel is the same distance to either "authentic" Japanese street-level nightlife and shops or to three major, upscale shopping megaplexes. For the price, it's a great value in a decent neighborhood.

Getting to and from the hotel was easy, either by public transportation (JR station right nearby) or by taxi. Good restaurants nearby. Staff was friendly and helpful, facilities are first class. You pay for this goodness and convenience, though. But well worthwhile!

Don't be fooled by the external approach to the hotel - it looks a little austere and brutalist, but the interior is very comfortable (lovely foyer with marble walls, water feature, looking onto pretty zen gardens). The rooms are also very comfortable and well-furnished. I would highly recommend the food at the chinese restaurant... and the staff was patient and kind with our curious toddler wanting to follow the waiting staff around the restaurant. The hotel was totally lovely about us bringing a young child with us, and provided a cot for free and upgraded our room so that we had more room to breathe.

Personal service beyond all else. Most famous lobby in Japan.