"Exceptional service and convenient for rail travel"
The service was top class. Really beautifully decorated. Room was quite small so not much cupboard space but this was more than compensated by how amazing the service was. Really was the people who made this one of the best hotels we have stayed in Japan
This was something different! When we wanted to take a shower, we found out that there aren't any western style showers around, everything is communal! We were a little apprehensive at first (being naked around others), but no one cares, no one will look at you. The idea is that you're a guest at the sauna with a sleepover (capsule). You'll be requested to walk around in their attire (robes), and you'll have free use of the sauna facilities, which is great. There's a hot & cold pool, as well as a sauna. What is irritating is the procedure you have to go through when going out/coming in. At arrival, take off your shoes after leaving the elevator to the 4th floor. Go to the desk, check in (some staff don't speak english though), and you'll have to place your shoes in the shoes locker. After that, you'll be handed the luggage locker key (they're small, you may have to place any suit cases in the locker area).
Each time you go out, you'll have to hand in your locker key, and you'll be given a piece of paper on which is written your locker number. When coming back, you have to hand them the piece of paper, you'll be given the locker key, and you'll have to change to the sauna robes...
The place has a late 70s, early 80s feel to it, which I thought was great. The capsules are OK to sleep in.Do bring your ear plugs if you're a light sleeper. They don't have a lock! So keep your valuables in the locker.
"Great Hotel, Central to everything you could need."
Shinjuku is a constantly buzzing area with plenty to do and see, Couldn't have asked for a better spot or hotel. Although the area is located in the so called "red light district" it is still very family friendly & enjoyable, not at all sleezy as some people have made it out to be. It is close to an array of beautiful restaurants, shopping, train and bus stations as well as the themed restaurants. Alice in wonderland restaurant and the robot restaurant are only a short walk and well worth the trip.
We stayed on the 16th floor (non smoking) and the rooms were smaller than what the western rooms usually are, however it was clean, comfortable, well designed and roomy enough for us to still walk around the room. The staff were very helpful and booked anything we needed, gave us directions and maps, translate things for us and go above what any western hotel service would. I highly recommend staying in this hotel and will definitely be going back on my next trip.
We were stay 4 days at this Hotel, we took Limousine bus from Narita and drop us at the Hotel, this is good value when you carry heavy lugguages, located 3 minutes walking distance to Shinjuku subway lines and JR lines.
Lots of restaurants near Hotel, Parks and Goverment building observation floor which is free.
Alex from London
Across the street from Shinjuku Station, the hotel is one km (one-half mile) from the Tokyo Metropolitan Government …More
Granbell is right in the middle of a super busy, interesting neighborhood. If you want to explore Tokyo at night, this is a great hotel to be at. The roof top patio has an amazing view, the rooms are super clean and modern even if small (space in Tokyo is limited in general). Highly recommended, perhaps not for families.
We stayed at the Tokyo Hilton for two trips of three nights firstly in a King room then Junior Suite after returning from a couple of days in Kyoto. On both occasions we had access to the executive lounge. The hotel is well located in Shinjuku with plenty of excellent restaurants nearby. The rooms were great (King Executive and Junior Executive Suite) and service in the executive lounge was excellent. Evening snacks and drinks were always busy so would recommend to arrive close to six or after seven fifteen. Very handy having an international ATM in the basement shopping area. Direct access via tunnel to Shinjuku stations. The only issue with the hotel was the fifteen minute wait to check out at the front desk (should have used exec lounge but was waiting for airport bus). Would recommend to others and will stay again.
*For these trips, trip savings is at least equal to the cost of the flight or hotel if booked separately. Note: For trips including flights, you will be charged by the airline for the flight, but your savings on the trip will equal the cost of the flight.