Ratings based on 1,714 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 16 Feb. 2020
Friendly staff great balcony view of the city. Had an amazing stay
Comment from Hotel Management
16 Feb. 2020 by Prinz Eugen Team, Hotel Management
We would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to your next visit. With best Regards, team Novum Hotel Prinz Eugen
4 out of 5
by A verified traveller from Liverpool

Posted 15 Feb. 2020
Some previous reviewers had complained that tv was not flat screen and only had 2 English channels (CNN & BBC) and also that there were no coffee making facilities in the room. If you can get passed these minor issues the hotel is excellent in every other respect. Our room had 2 balconies. It’s main advantage however, is its location. Near enough to walk to the city centre but opposite Sud Tiroler Platz underground station if you don’t fancy walking. The underground station is inside the Hauptbahnhof (main station), which has quite a few nice food outlets to have breakfast in if you miss the hotel breakfast. We didn’t have the hotel breakfast as we tended to sleep longer but at €7 it’s a bargain. The hotel is spotlessly clean and well maintained. It has a nice bar and garden area at the back for enjoying a drink, when the weather is fine. The staff were super helpful and friendly. The hotel is also located in ‘Wieden’, a very safe neighbourhood. Quite ‘gentrified’ with lots of government Embassies and fine buildings. Handy for getting to and from the airport efficiently and for the military museum and Belvedere palace art gallery both of which are 10 mins walk from the hotel. When my wife and I return to Vienna, there is no question that we would choose this hotel again.
Comment from Hotel Management
15 Feb. 2020 by Prinz Eugen Team, Hotel Management
We would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to your next visit. With best Regards, team Novum Hotel Prinz Eugen
5 out of 5
by A verified traveller

Posted 1 Feb. 2020
A little old but clean, well-functioned, and lovely place to stay in. Quite close to the main station. And breakfast is good enough for me.
Comment from Hotel Management
1 Feb. 2020 by FO, Hotel Management
We would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to your next visit. With best Regards, team Novum Hotel Prinz Eugen
3 out of 5
by A verified traveller from Idaho

Posted 29 Jan. 2020
I was not impressed with the staff. They were not welcoming. The night attendant at least had a smile. The rooms were nice but the tv was antiquated and only had 2 choices of channels. The was no food on site. The shower was dysfunctional. It would only spray towards the wall so you couldn't stand under it and as a result water came thru the shower door on the floor. So each time i took a shower there was a puddle. I am not one that complains much but i would not go back to this hotel.
Comment from Hotel Management
31 Jan. 2020 by Prinz Eugen Team, Hotel Management
We appreciate you taking the time to share your experiences with us. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here. We will address this directly. With best Regards, team Novum Hotel Prinz Eugen
4 out of 5
by A verified traveller

Posted 22 Jan. 2020
Comment from Hotel Management
23 Jan. 2020 by FOM, Hotel Management
We would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to your next visit. With best Regards, team Novum Hotel Prinz Eugen
5 out of 5
by A verified traveller

Posted 21 Jan. 2020 on Hotels
Comment from Hotel Management
22 Jan. 2020 by FOM, Hotel Management
We would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to your next visit. With best Regards, team Novum Hotel Prinz Eugen
5 out of 5
by A verified traveller

Amazing

Posted 12 Jan. 2020 on Hotels
Great stay, very recommended
Comment from Hotel Management
12 Jan. 2020 by Jenny, Hotel Management
We would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to your next visit. With best Regards, team Novum Hotel Prinz Eugen
5 out of 5
by A verified traveller

Posted 15 Dec. 2019 on Orbitz
Comment from Hotel Management
16 Dec. 2019 by Front Office, Hotel Management
We would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to your next visit. With best Regards, team Novum Hotel Prinz Eugen
2 out of 5
by A verified traveller

Posted 3 Dec. 2019
Good location to main train atation....property was very old, little amemities, room was extremely small..breakfast buffet was barely warm
Comment from Hotel Management
7 Dec. 2019 by Team Novum Hotel, Hotel Management
We appreciate you taking the time to share your experiences with us. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here. We will address this directly. With best Regards, team Novum Hotel Prinz Eugen
4 out of 5
by A verified traveller from s

Posted 3 Dec. 2019
Everything was satisfactory property was clean and close to transport
Comment from Hotel Management
7 Dec. 2019 by Team Prinz Eugen, Hotel Management
We would like to personally thank you for choosing to stay with us. It was a pleasure to have you as our guest and we truly look forward to your next visit. With best Regards, team Novum Hotel Prinz Eugen