Apartment, 2 Bedrooms | Private kitchen
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Reviews of U Suites Kilbirnie

3.5 out of 5
U Suites Kilbirnie
66 Bay Road, Wellington

Reviews

8.4

Very good

Rating 10 - Excellent. 11 out of 20 reviews" "
Rating 8 - Good. 6 out of 20 reviews" "
Rating 6 - Okay. 0 out of 20 reviews" "
Rating 4 - Poor. 2 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Seuga

Travelled with family
An overcharge and unpreparedfor pre registration.
Couldnt believe how much extra was involved to stay here. pre registration before allowed into the building and then how extra fee was taken with the payment through expedia.
Stayed 2 nights in Nov 2023

8/10 Good

Laura, Sterling

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, surprisingly quiet.
Response from Tung on 4 Dec 2023
Thank you for your feedback!

10/10 Excellent

Jennifer

Stayed 3 nights in Nov 2023
Response from U Hotel Group on 21 Nov 2023
Dear Jennifer,Thank you for choosing to stay with us and taking time to write a review! We are glad that you enjoyed your stay with us, and very much looking forward to welcoming you back in near future!Kind RegardsU Team

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, room comfort
Thank you for a beautiful "home away from home"
Our family stay was excellent. Only tip I would give is to remind the cleaners to sweep the entry and the stairs leading up to the apartments Our stay was very enjoyable
Stayed 5 nights in Oct 2023
Response from U Hotel Group on 21 Nov 2023
Dear Patricia,We appreciate your positive feedback about our property. We do take pride in accommodating to our guests needs the best way we can. We regret to know that you found the property dirty. We do take cleanliness seriously and have instructed our housekeeping team to be more attentive. We hope you will give us another chance to serve you better. Kind Regards U Team

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, room comfort
Hidden location
Like having 2 bedrooms, kitchen and washer/dryer. Couch in our unit needs repair, although it still was usable. Beware, you need to precheck-in (email will be sent to you) and look for another email with instructions to get into the unit. (Combination lock). There is no sign indicating U suites, so find address. Door is next to a bar.
Stayed 2 nights in Jul 2023
Response from U Suites Team. on 5 Sept 2023
Hello Jay, Thank you for sharing your experience and feedback. We have passed on the comments to maintenance team for repairing of the couch. No Signs been put at door due to set rules from the building. Hope you liked the apartment and had pleasant stay. Thank you.

10/10 Excellent

Gemma

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Minna

Liked: Cleanliness, property conditions & facilities
Good location and really tidy apartment for a few days stay, beds were comfortable and really handy to have a full kitchen and laundry. The downside was the wifi was very weak,
Stayed 6 nights in May 2023

10/10 Excellent

Alice

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Maria

Liked: Cleanliness
Disliked: Room comfort
Get the room in the front!!!!!!!
Other that the noise of cooling units and evaporators going half of the night the rooms were immaculate.Sad really!!!
Stayed 1 night in Feb 2023

4/10 Poor

Kirstin

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
We stayed in two apartments (two families of 4) for 5 nights. It has all the amenities needed for a short stay, but not for 5 nights. The condition was disappointing, not all surfaces cleaned recently as covered in dust. Apartment 1, Door handle loose in kids room. Remaining arm on couch loose. HWC must have issues as only one person could have a shower then water was cold. Not enough toilet paper (had to get some from apartment 3). Apartment 3, Large noisy fan outside lounge window seemed to go the whole time the pub below was open. Clothes Dryer didn't dry, filters needed cleaned (we tried to clean, but made no difference). Luckily Laundromat next door. Shower leaked water onto floor. No information given on what to do with excess rubbish etc. The only place to park vehicle is 300 metres away, 5 min walk outside Rita Angus Retirement Village. All other nearby free parking was 30 / 60 min.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent apartment for the family when our flight was cancelled at short notice. Instructions were emailed through straight away. Close to grocery store & quick easy drive to the airport. :)
Stayed 1 night in Oct 2022

8/10 Good

Sina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2022

10/10 Excellent

Kelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Sting winds during our visit, and the big joke where the duct venting went though meant the noise was very loud as the wind blew through it but otherwise we loved the apartment. The surrounding area was a little rough but otherwise it was good
Stayed 2 nights in Jul 2022

8/10 Good

Charles

Liked: Cleanliness, amenities, property conditions & facilities
It was a pretty nice apartment. However you could only park for an hour outside it. That creates a bit of a nuisance.
Stayed 1 night in Mar 2022

2/10 Terrible

Ricardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would have given this apartment all 5-stars unfortunately the Hot Water Cylinder was leaking all night and is right next to the bedroom - it was like dripping water torture! My family had an early flight to catch and needless to say we were pretty tired arriving at the airport and for the rest of that day. One HWC ruined what is an actually really nice place.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The place was awesome for the kids to have their privacy, the location being opposite a supermarket even better. It was above a pub but you couldn’t hear any noise at all. Amazing
Stayed 1 night in Feb 2021
Response from Heather on 1 Mar 2021
Thank you for your feedback! We are glad you enjoyed your stay with us, we hope to host you again soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was well hidden away from the public but amazingly close to all amenities. Walk to the beach, hire a bike into town, catch a bus on the corner.
Stayed 4 nights in Dec 2020
Response from Heather on 1 Mar 2021
Thank you for your feedback! We are glad to hear you enjoyed your stay with us, we hope to host you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Nov 2020

8/10 Good

Helene, Auckland, New Zealand

Travelled with group
Liked: Amenities
Disliked: Cleanliness
Car park not included - be prepared to park on the road if you have a vehicle. The apartment was not "Covid clean" - dirty light switches, windows, floor, duvet covers, however it is a lovely space and has everything you need. Other than that, we were pleased with the location and access to cafes, supermarket, and so on.
Stayed 3 nights in Oct 2020

10/10 Excellent

Leri

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment outside if city centre
Great apartment, used for a 1st night stay in Wellington. Can’t fault for facilities and cleanliness. There is a local bus nearby to get into the city centre
Stayed 1 night in Feb 2020
Response from Heather on 10 Mar 2020
Hi Leri, thank you for your feedback! We are very pleased you enjoyed your stay with us :)