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In-room safe, free WiFi, linens
In-room safe, free WiFi, linens
In-room safe, free WiFi, linens
In-room safe, free WiFi, linens

Guest reviews

3.8 out of 5 Good
685 reviews
Guests rated this property 3.8/5 for cleanliness.

Popular amenities

Free WiFi
Restaurant
Breakfast Available
Bar
Laundry
Housekeeping

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitiser provided
Personal protective equipment

Map

Explore the area

Popular LocationLambton Quay3 min walk
Popular LocationOld St Paul's6 min walk
Popular LocationBeehive6 min walk
AirportWellington (WLG-Wellington Intl.)18 min drive

Choose dates to view prices

  • Double Ensuite

    4.5/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 2
    More detailsDouble Ensuite
  • Standard Double Room, Private Bathroom

    Room amenities

    • 28 sq m
    • Sleeps 2
    More detailsStandard Double Room, Private Bathroom
  • Bunk Style Twin Ensuite

    4/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 2
    More detailsBunk Style Twin Ensuite
  • Single (Shared Bathroom)

    4.4/5 guest room rating

    Room amenities

    • 20 sq m
    • Sleeps 1
    More detailsSingle (Shared Bathroom)
  • Bunk Style Twin (Shared Bathroom)

    Room amenities

    • 28 sq m
    • Sleeps 2
    More detailsBunk Style Twin (Shared Bathroom)
  • Shared Dormitory, Shared Bathroom (4 Beds)

    Room amenities

    • 30 sq m
    • Sleeps 1
    More detailsShared Dormitory, Shared Bathroom (4 Beds)
  • Shared Dormitory, Private Bathroom (6 Beds)

    3.9/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 1
    More detailsShared Dormitory, Private Bathroom (6 Beds)
  • Shared Dormitory, Private Bathroom (8 Beds)

    Room amenities

    • 35 sq m
    • Sleeps 1
    More detailsShared Dormitory, Private Bathroom (8 Beds)
  • Shared Dormitory, Ensuite (6 Bed, Female Only)

    4.4/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 1
    More detailsShared Dormitory, Ensuite (6 Bed, Female Only)
  • Twin, Double & Single Ensuite

    4.2/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 3
    More detailsTwin, Double & Single Ensuite
  • Double Shared Bathroom

    4.6/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 2
    More detailsDouble Shared Bathroom
  • Single Room, Ensuite

    5/5 guest room rating

    Room amenities

    • 28 sq m
    • Sleeps 1
    More detailsSingle Room, Ensuite
  • Basic Shared Dormitory, Mixed Dorm

    Room amenities

    • 32 sq m
    • Sleeps 1
    More detailsBasic Shared Dormitory, Mixed Dorm
  • 20 Bunk Style Room (mixed)

    Room amenities

    • Sleeps 1
    More details20 Bunk Style Room (mixed)

About this area

Wellington

Located in Wellington, Hotel Waterloo & Backpackers (formerly Downtown Backpackers) is in the city centre and near the beach. Interislander Ferry Terminal and Zealandia are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Wellington Zoo and The Weta Cave. Looking to enjoy an event or a game? See what's going on at TSB Bank Arena or Westpac Stadium. Take the opportunity to explore the area for water adventures such as kayaking.

Visit our Wellington travel guide
Map
Popular Location

What's nearby

  • Lambton Quay - 3 min walk
  • Old St Paul's - 6 min walk
  • Beehive - 6 min walk
  • New Zealand Parliament Buildings - 7 min walk
  • Wellington Cable Car (Lambton Quay Station) - 11 min walk

Getting around

  • Wellington Station - 1 min walk
  • Wellington (WLG-Wellington Intl.) - 18 min drive

About this property

Hotel Waterloo & Backpackers (formerly Downtown Backpackers)

Eco-friendly hostel with restaurant and bar/lounge
This smoke-free hostel features a restaurant, a bar/lounge and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, an arcade/games room and express check-out are on-site. Rooms offer complimentary wireless Internet access and safes.
Hotel Waterloo & Backpackers (formerly Downtown Backpackers) offers 108 forms of accommodation with a safe. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Cooked-to-order breakfast available for a fee weekdays 7:00 AM–10:00 AM: NZD 15-30 for adults and NZD 10-30 for children
  • 1 restaurant
  • 1 bar

Things to do

  • Arcade/game room

Family friendly

  • Arcade/game room
  • Laundry facilities

Conveniences

  • Lift
  • Lockers available

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Spanish

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Heating
  • Linens

More

  • Safe

Policies

Check-in

Check-in between 3:00 PM and 1:00 AM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 20.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between NZD 15 and NZD 30 for adults, and NZD 10 and NZD 30 for children (approximately)
  • Early check-in fee: NZD 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available for breakfast and dinner, and also through room service

Frequently asked questions

Can I cancel my reservation for free at Hotel Waterloo & Backpackers (formerly Downtown Backpackers) and receive a full refund?
Yes, Hotel Waterloo & Backpackers (formerly Downtown Backpackers) offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Waterloo & Backpackers (formerly Downtown Backpackers) cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hotel Waterloo & Backpackers (formerly Downtown Backpackers)?
As of 12 Aug 2020, prices found for a 1-night stay for 2 adults at Hotel Waterloo & Backpackers (formerly Downtown Backpackers) on 25 Aug 2020 start from NZ$50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is this hostel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Hotel Waterloo & Backpackers (formerly Downtown Backpackers)?
Hotel Waterloo & Backpackers (formerly Downtown Backpackers) doesn't offer parking.
What time is check-in at Hotel Waterloo & Backpackers (formerly Downtown Backpackers)?
Check-in is from 3:00 PM to 1:00 AM. Early check-in is available for a fee of NZD 10 (subject to availability).
What time is check-out at Hotel Waterloo & Backpackers (formerly Downtown Backpackers)?
Checkout is at 10 AM.
Where is Hotel Waterloo & Backpackers (formerly Downtown Backpackers) located?
Located in the heart of Wellington, this eco-friendly hostel is within a 5-minute walk of Wellington Central Business District and Wellington Waterfront. TSB Bank Arena and Westpac Stadium are also within 15 minutes. Wellington Station is only a 1-minute walk.

Guest reviews

Overall score and ratings for Hotel Waterloo & Backpackers (formerly Downtown Backpackers)

3.8
5 - Excellent
159
4 - Good
306
3 - Okay
165
2 - Mediocre
41
1 - Poor
14
3.8
Cleanliness
3.9
Service and Staff
3.8
Amenities
3.5
Property condition
5.0 out of 5 Excellent
    This traveller didn’t leave comments with their review
    Stayed 3 nights in Jul 2020
    4.0 out of 5 Good
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Very nice location near Beehive and Wellie waterfront Staff are nice....Rooms quite decent accommodations wrt bedding, lighting and showers.

    Stayed 4 nights in Jul 2020
    4.0 out of 5 Good
    • Liked: Cleanliness, staff & service, amenities

    Stayed 1 night in May 2020
    5.0 out of 5 Excellent
    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Good!

    Our stay was really good.. comfy bed w/ ensuite.. a restaurant in the groundfloor and there is a kitchen in the 1st floor for guests to cook/heat food, make a toast, a fridge to store, plates, cutleries, etc. I was just wondering if every ensuite can have a hair dryer.. I tried borrowing from reception but none left.. the receptionists are really helpful the doors are locked after sometime in the night but receprtonist are 24hrs so we feel secured..

    Stayed 2 nights in Mar 2020
    5.0 out of 5 Excellent
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    We found the hotel was close to the rail and bus terminals which make it easy to travel to other parts of the city or outside the city.

    Stayed 1 night in Mar 2020