3/5 Okay
Verified traveller
Travelled with partner
27 Oct. 2020
Liked: Cleanliness
Disliked: Staff & service
I have fond memories of this hotel when it was the Museum Hotel, and though the ground floor with its art is largely unchanged, the staff and service have changed greatly for the worse. The previous owner was hands-on and made sure his staff were always friendly but professional, whereas Rydges' are young and inattentive. On arriving, the concierge ignored us, then we had to wait in full view at the reception desk until the 3 staff finished their own business and conversations to 'see' us and deal with our checkin. Then we were given what had to be the worst room in the hotel, with its windows facing the gym windows at a distance of about 2m. Every time anyone ran on a treadmill we heard and felt every footstep. It was clear that the apartments were half empty, but the occupants were mainly young families and groups of rowdy young people, making us suspect that there was an offer available somewhere that we didn't know about. It took 4 days to get a second soap so meanwhile we had to ferry the one piece we had between the shower and the washbasin. The room was quite dark (because of the gym opposite) but though we reported a blown lightbulb on day 1, it wasn't replaced until we tried again several days later. In summary, Rydges have ruined a beautiful hotel and we will never stay there again. Especially at the prices they charge.
Stayed 2 nights in Oct 2020