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Overview of James Cook Hotel Grand Chancellor

Photo gallery

Guest reviews

4.2 / 5Very Good
3,088 reviews

Amenities

  • Free WiFi
  • Air Conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationLambton Quay7 min walk
Popular LocationTSB Bank Arena8 min walk
Popular LocationFrank Kitts Park9 min walk
AirportWellington (WLG-Wellington Intl.)17 min drive

Choose dates to view prices

Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Terrace Room

    Terrace Room

    Room amenities

    • 24 sq m
    • Sleeps 4
    Show details
  • Double Room, 1 King Bed (Lambton)

    Double Room, 1 King Bed (Lambton)

    Room amenities

    • 28 sq m
    • Sleeps 2
    Show details
  • Club Room, 1 King Bed

    Club Room, 1 King Bed

    Room amenities

    • 28 sq m
    • City view
    • Sleeps 2
    Show details
  • City Suite, 1 Bedroom, Business Lounge Access, City View

    City Suite, 1 Bedroom, Business Lounge Access, City View

    Room amenities

    • 60 sq m
    • City view
    • Sleeps 3
    Show details
  • Premium Room

    Premium Room

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 2
    Show details
  • Twin Room (Lambton)

    Twin Room (Lambton)

    Room amenities

    • 28 sq m
    • Sleeps 3
    Show details
  • Family Studio, 2 Double Beds

    Family Studio, 2 Double Beds

    Room amenities

    • 60 sq m
    • Sleeps 5
    Show details
  • Executive Double Room

    Executive Double Room

    Room amenities

    • 28 sq m
    • Sleeps 2
    Show details
  • Executive Twin Room

    Executive Twin Room

    Room amenities

    • 28 sq m
    • Sleeps 4
    Show details
  • Club Studio Suite, Harbour View

    Club Studio Suite, Harbour View

    Room amenities

    • 60 sq m
    • Harbor view
    • Sleeps 2
    Show details

About this area

Wellington

James Cook Hotel Grand Chancellor is located near the beach and in a walkable area with good shopping. Interislander Ferry Terminal and Wellington Waterfront are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Cuba Street Mall and Oriental Parade. Travelling with kids? Don't miss Wellington Zoo and The Weta Cave.

Popular Location

What's nearby

  • Lambton Quay - 7 min walk
  • TSB Bank Arena - 8 min walk
  • Frank Kitts Park - 9 min walk
  • Wellington Waterfront - 9 min walk
  • Carter Observatory - 13 min walk

Getting around

  • Wellington Station - 10 min walk
  • Wellington (WLG-Wellington Intl.) - 17 min drive

Restaurants

  • Where to eat
  • Whitbys Restaurant – Restaurant with a bar. Serves breakfast and lunch daily.
  • Sojourn Cafe and Bar – Café with a bar. Serves breakfast, lunch, dinner and light fare on selected days.

About this property

James Cook Hotel Grand Chancellor

4.5-star, family-friendly hotel, walk to Wellington Central Business District
This smoke-free hotel features 2 restaurants, a full-service spa and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness centre, a coffee shop/café and a conference centre are on-site. All 268 rooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and comforts such as premium bedding and pillow menus. Guests will also find 24-hour room service, fridges and minibars.
James Cook Hotel Grand Chancellor offers 268 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Valet parking: NZD 30.00 per night
Parking height restrictions apply

Food and drink

Buffet breakfast available for a fee 6:30 AM–10 AM on weekdays and 6:30 AM–10:30 AM on weekends: NZD 32 for adults and NZD 16 for children
2 restaurants and 1 coffee shop/cafe
2 bars/lounges
24-hour room service
Coffee/tea in a common area

Things to do

Fitness centre
Full-service spa

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
In-room childcare (surcharge)
Laundry facilities
Fridge

Conveniences

Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Porter
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English
Hindi

Business services

Meeting rooms
Conference centre

Spa

3 treatment rooms
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - hot stone
Massage/treatment rooms
Spa open selected days

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Heating
Linens
Pillow menu
Premium bedding

Bathroom

Free toiletries
Hairdryer
Shampoo
Soap
Toilet paper
Towels

Entertainment

LCD TV
Satellite channels

Food and drink

Minibar
Fridge

More

Desk
Free newspapers (weekdays)
Iron/ironing board
Laptop-friendly workspace
Phone
Safe

Policies

Check-in

Check-in between 2 PM - 2 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

  • For more details, please contact the property using the information on the booking confirmation.

Renovations and closures

The property will be renovating from 01 November 2018 until 31 December 2020 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
The following facilities are closed seasonally every year. They will be closed from 25 December until 07 January:
  • Spa
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Pets

  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.0 per day.

Payment types accepted at this property

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 32 for adults and NZD 16 for children (approximately)
  • Valet parking fee: NZD 30.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 50.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
A credit card imprint is required at check-in. If a valid credit card cannot be produced, a $100 NZD cash bond must be paid at check-in.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Parking height restrictions apply.

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

  • James Cook Hotel Grand Chancellor Wellington
  • James Cook Hotel Grand Chancellor
  • James Cook Grand Chancellor Wellington
  • James Cook Grand Chancellor
  • James Cook Wellington
All reviews

Guest reviews

4.2

Very Good

5 - Excellent
1,250
4 - Good
1,345
3 - Okay
367
2 - Mediocre
89
1 - Poor
37
4.4
Cleanliness
4.3
Service and Staff
4.0
Amenities
3.9
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent customer service, will stay here again., the hotel staff were very welcoming. Restaurant food excellent. All up a memorable stay

Stayed 1 night in Mar. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great foyer with it easy to get food and beverage whether that be breakfast in the morning or a snack at night. Concierge service was outstanding

Stayed 1 night in Mar. 2020

3/5

  • Liked: Cleanliness, staff & service, amenities

Stayed 1 night in Mar. 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 1 night in Mar. 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Everything was to great satisfaction, especially the staff, very accommodating

    Stayed 1 night in Feb. 2020