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James Cook Hotel Grand Chancellor

Photo gallery for James Cook Hotel Grand Chancellor

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View from room
Desk, laptop workspace, blackout curtains, iron/ironing board
Desk, laptop workspace, blackout curtains, iron/ironing board
Desk, laptop workspace, blackout curtains, iron/ironing board

Overview of James Cook Hotel Grand Chancellor

VIP Access

James Cook Hotel Grand Chancellor

4.5 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
Map
147 The Terrace, Wellington, 6011

Explore the area

  • Popular LocationWellington Cable Car (Lambton Quay Station)1 min walk
  • Popular LocationCuba Street Mall12 min walk
  • Popular LocationTe Papa14 min walk
  • AirportWellington (WLG-Wellington Intl.)18 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP Access

Choose dates to view prices

About this area

Wellington

Located near the beach, James Cook Hotel Grand Chancellor is in Wellington CBD, a walkable area in Wellington with good shopping. St Paul's Cathedral and Old St Paul's are notable landmarks, and the area's natural beauty can be seen at Botanic Gardens and Mount Victoria Lookout. Travelling with kids? Make time for Wellington Zoo, or enjoy an event or a match at Sky Stadium. Kayaking and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.
Visit our Wellington travel guideOpens in a new window
Map

What's nearby

  • Wellington Cable Car (Lambton Quay Station) - 1 min walk
  • Lambton Quay - 7 min walk
  • Cuba Street Mall - 12 min walk
  • Carter Observatory - 13 min walk
  • Te Papa - 14 min walk

Getting around

  • Wellington Station - 10 min walk
  • Wellington (WLG-Wellington Intl.) - 18 min drive

Restaurants

  • Boulcott Street Bistro - 3 min walk
  • Sterling Woodfire Eatery & Bar - 3 min walk
  • Chow Woodward - 4 min walk
  • Sushi B - 4 min walk
  • Dillinger's Brasserie & Bar - 5 min walk

About this property

James Cook Hotel Grand Chancellor

Family-friendly Wellington hotel in Wellington CBD, near St Paul's Cathedral
2 restaurants, 2 bars/lounges and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference centre, a coffee shop/cafe and self parking. Weekly housekeeping is available.
James Cook Hotel Grand Chancellor offers 269 air-conditioned accommodations with complimentary newspapers and a hairdryer. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages spoken

Chinese (Mandarin), English, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (NZD 30.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: NZD 33 for adults and NZD 16.50 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • Whitbys Restaurant
  • Sojourn Cafe and Bar

Things to do

  • Fitness centre

Family friendly

  • Babysitting (surcharge)
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms - 8

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

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Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property will be renovating from 4 May 2022 to 31 October 2022 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway
  • Meeting facilities
Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for NZD 50.0 per day.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 33 for adults and NZD 16.50 for children (approximately)
  • Covered self-parking fee: NZD 30.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 50.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
A credit card imprint is required at check-in. If a valid credit card cannot be produced, a NZD 100 cash bond must be paid at check-in.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property is rated 4 star plus, and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

James Cook Chancellor
James Cook Chancellor Hotel
James Cook Grand
James Cook Grand Chancellor
James Cook Grand Chancellor Hotel
James Cook Grand Chancellor Wellington
James Cook Hotel
James Cook Hotel Grand
James Cook Hotel Grand Chancellor
James Cook Hotel Grand Chancellor Wellington
James Cook Wellington
James Cook Grand Chancellor
James Cook Hotel Grand Chancellor Hotel
James Cook Hotel Grand Chancellor Wellington
James Cook Hotel Grand Chancellor Hotel Wellington

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 447 out of 970 reviews
5 - Excellent 46%
Rating 4 - Good. 382 out of 970 reviews
4 - Good 39%
Rating 3 - Okay. 97 out of 970 reviews
3 - Okay 10%
Rating 2 - Poor. 29 out of 970 reviews
2 - Poor 3%
Rating 1 - Terrible. 15 out of 970 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

4.2/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything that we needed. Staff easy and polite to deal with, even when we extended our stay. Good view from the 25th floor. Great selection for the breakfast menu. What more do you need?
Stayed 2 nights in Jun 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room nice and tidy, quite and comfortable. Good parking
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very lovely and attentive. Loved our room and the access to the harbour lounge. Close to all the shops and waterfront will definitely come back.
Stayed 3 nights in Jun 2022

1/5 Terrible

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed at the James Cook for 5 nights. The room was the family room. This room was 2 star at best. Extremely old and stuffed. Patched holes in the walls. Exposed 240v wire. Perfect for my son to play with. Cafe down stairs stayed closed for 5 days. Only one lift operating to Lambton Quay. All day room service menu was extremely boring, we needed to either wait for breakfast or dinner to get anything decent. However if you want lunch you can a cheese and ham toastie!! Both tvs had issues. Shower head was so low with no strength at all. Overall the experience was pretty bad. The room should be taken off the market or have it cowardly marked as renovated. NEVER!!
Stayed 5 nights in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service
Good property, easy access to city
Stayed 1 night in Jun 2022