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Grand Mercure Wellington

Photo gallery for Grand Mercure Wellington

Lobby
Indoor pool
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Overview of Grand Mercure Wellington

UNESCO Sustainable Property

Grand Mercure Wellington

5 out of 5

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
345 The Terrace, Wellington, 6001

Explore the area

  • Popular LocationWellington Central Business District3 min walk
  • Popular LocationCuba Street Mall10 min walk
  • Popular LocationTe Papa (Museum of New Zealand)18 min walk
  • AirportWellington (WLG-Wellington Intl.)17 min drive

Choose dates to view prices

About this area

Wellington

Located in Wellington, Grand Mercure Wellington is connected to a shopping centre. Interislander Ferry Terminal and Zealandia are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Wellington Zoo and The Weta Cave. Looking to enjoy an event or a game? See what's going on at TSB Bank Arena or Westpac Stadium.

What's nearby

  • Wellington Central Business District - 3 min walk
  • Victoria University of Wellington - 8 min walk
  • Cuba Street Mall - 10 min walk
  • New Zealand Film Archive - 11 min walk
  • Te Papa (Museum of New Zealand) - 18 min walk

Getting around

  • Wellington Kaiwharawhara Station - 5 min drive
  • Wellington (WLG-Wellington Intl.) - 16 min drive

Restaurants

  • Forage Kitchen + Bar — 1 min walk
  • The Bresolin - 5 min walk
  • Flying Burritto Brothers - 6 min walk
  • Ombra - 7 min walk
  • Logan Brown - 7 min walk

About this property

Grand Mercure Wellington

Luxury hotel connected to a shopping centre in Wellington with restaurant
Along with a restaurant, this smoke-free hotel has an indoor pool and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna and valet parking. All 114 rooms provide conveniences such as fridges and coffee makers, plus in-room free WiFi and LCD TVs with satellite channels. Guests will also find 24-hour room service, minibars and rainfall showerheads.
Grand Mercure Wellington offers 114 forms of accommodation with minibars and a safe. 49-inch LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Wellington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (NZD 30.00 per day)
  • Motorhome/coach/lorry parking (subject to charges) on site

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: NZD 34 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • Sauna

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • French
  • German
  • Italian
  • Japanese
  • Portuguese
  • Russian
  • Spanish

Business services

  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Renovated entire property – February 2017
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 49-inch LCD TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 34 per person (approximately)
  • Valet parking fee: NZD 30.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Mercure Hotel Wellington
Grand Mercure Wellington Hotel
Wellington Mercure
Central City Apartment Wellington
Mercure Wellington Hotel Wellington
Grand Mercure Wellington Hotel
Grand Mercure Wellington Wellington
Grand Mercure Wellington Hotel Wellington

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 182 out of 353 reviews
5 - Excellent 52%
Rating 4 - Good. 121 out of 353 reviews
4 - Good 34%
Rating 3 - Okay. 38 out of 353 reviews
3 - Okay 11%
Rating 2 - Poor. 8 out of 353 reviews
2 - Poor 2%
Rating 1 - Terrible. 4 out of 353 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to city center about 10 mins walk. but very quite, very good for relax
Stayed 4 nights in Mar 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location and the amenities. I felt like I was treated great by the front desk and one of the new employees at the restaurant was bubbly and went above and beyond to make us feel welcome. The dirty plates were always left on the table too long after eating. I think that could have been done quicker. Appreciate that we were late for breakfast and they gave us the a quick 10 minutes to eat by letting us know the time. It was difficult to get soft running overeasy eggs. He made them 3 times and were over medium/hard.
Stayed 5 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location and quiet too. Would definitly book again.
Stayed 2 nights in Mar 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2020