View from room

Reviews of Copthorne Hotel Wellington, Oriental Bay

4 out of 5
Copthorne Hotel Wellington, Oriental Bay
100 Oriental Parade, Oriental Bay, Wellington

Reviews

8.6

Excellent

Rating 10 - Excellent. 477 out of 1003 reviews" "
Rating 8 - Good. 374 out of 1003 reviews" "
Rating 6 - Okay. 99 out of 1003 reviews" "
Rating 4 - Poor. 42 out of 1003 reviews" "
Rating 2 - Terrible. 11 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay. Very clean, tidy, and quiet. Lovely spacious rooms with great views.
Stayed 2 nights in May 2024
Response from Tanny Singh on 24 May 2024
Dear John, Thank you for your feedback. We are very happy to read that all the aspects of your stay went well. We look forward to welcoming you back to Copthrone Hotel Wellington. Warm regards, Tanny Singh

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness
Great location
Stayed 1 night in May 2024
Response from Tanny Singh on 24 May 2024
Dear Sarah, Thank you for your response. I am glad that you like the hotel location. Warm regards

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Handy to Wellington airport for an early morning international flight
Stayed 1 night in May 2024
Response from Lan Nguyen on 21 May 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!

10/10 Excellent

Edward

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Lan Nguyen on 21 May 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!

4/10 Poor

Shayne

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Communication was not great. I was told that complimentary late check out was at 11AM. Just finished a meeting and getting dressed at 10:45 the manager walked in and asked me why i havent checked out.
Stayed 1 night in May 2024
Response from Lan Nguyen on 21 May 2024
Thank you for taking the time to provide us with a review on your recent stay! On behalf of our team, I would like to apologies for miscommunication during your stay, we are currently looking into and improve it. Your feedback helps us get better, we look forward to seeing you again.

6/10 Okay

Lincoln

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Room was very cold when I arrived there. Had to try and work out how the TV worked only to find some of the buttons on the remote didn't work. As someone coming from outside the area, to find the parking was a little bit difficult.
Stayed 1 night in May 2024
Response from Max Behling on 11 May 2024
Kia ora Lincoln,Thank you for your honest review about your stay with us. I am sorry to hear that the TV remote did not work as it should have. If there is something that is not up to your expectation for your next stay please contact us directly at the reception. We are more than happy to assist you with any faulty item that might be in the room, parking instructions, or how to get to our parking space. Have a great day

8/10 Good

Ross

In good condition for building age. Handy location.
Stayed 2 nights in May 2024
Response from Max Behling on 11 May 2024
Kia ora Ross, Thank you for your review.We are happy that you enjoyed your stay with us and looking forward to welcome you again.Thank you.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Max Behling on 11 May 2024
Kia ora John, Thank you for your review.We are happy that you enjoyed your stay with us and looking forward to welcome you again.Thank you.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great view and several eating options in and out of hotel.
Stayed 3 nights in Mar 2024
Response from Angela Yuan on 7 Apr 2024
Hi Nancy,Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

WIESLAW, Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff convenient
Stayed 3 nights in Mar 2024
Response from Lan N on 31 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you and we hope we get the opportunity to welcome you back soon!

10/10 Excellent

Michelle, North Richland Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to walk to cents center. Parking is tight & less desirable
Stayed 2 nights in Mar 2024
Response from Copthorne Hotel on 28 Mar 2024
Hi dear guest. Thanks for your feedback, we appreciate it. Copthorne Hotel Team

8/10 Good

Dianne

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Ideally located. Staff was friendly and helpful but did not follow up on promise to text us when room ready. Room was clean however when we returned on the second day there was a putrid smell of sewage in the room. Maintenance dealt with it promptly when informed which makes me think this must be a recurring problem. Sometimes to do with the drain on the bathroom floor apparently!
Stayed 3 nights in Mar 2024
Response from Tanny on 20 Mar 2024
Dear Dianne, Thank you for taking the time to review our hotel. We are thrilled to hear that you appreciated our prime location and found our staff to be friendly and accommodating. Your positive feedback will certainly be shared with the team to reinforce their efforts in ensuring a memorable guest experience.Rest assured, our housekeeping team remains dedicated to upholding high standards of cleanliness to exceed our guests' expectations. Additionally, our maintenance team is diligently investigating the source of any unpleasant odors to swiftly address and resolve the issue.We genuinely appreciate your patronage and eagerly anticipate the opportunity to welcome you back in the near future. Should you require any further assistance or information, please do not hesitate to reach out to us directly.Thank you once again for your valuable feedback.Tanny Singh

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for access to the City and it was very comfortable and staff were very helpful.
Stayed 4 nights in Mar 2024
Response from Lan N on 16 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

8/10 Good

Lloyd

Stayed 1 night in Mar 2024
Response from Lan N on 1 Apr 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning view of the harbor from our room & dining area! Very comfortable & the front desk staff were extremely helpful & friendly.
Stayed 1 night in Mar 2024
Response from Lan N on 12 Mar 2024
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy travel frombthe ferry
Stayed 1 night in Feb 2024
Response from Lan N on 10 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Feb 2024
Response from Lan N on 4 Mar 2024
Kia Ora,Thank you for taking the time to provide us with a review on your recent stay!We look forward to seeing you again.

6/10 Okay

Allan

Liked: Cleanliness, staff & service
The place is in need of new carpets in the hallways, very bad shape and dodgy looking, and beware as some rooms have no A/C !! Good breakfast and nice staff.
Stayed 2 nights in Mar 2024
Response from Lan N on 3 Mar 2024
Kia Ora Thank you for sharing your experience, your feedback helps us get better. For your next stay we have different room type which our Superior Harbourview & Deluxe Harbourview Room which come with AC in the room, and we hope we get the opportunity to welcome you back soon!

10/10 Excellent

Vonida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Feb 2024
Response from Lan Nguyen, Duty Manager on 1 Mar 2024
Kia Ora Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!Ngā mihiLan Nguyen, Duty Manager

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great views of the harbour. Staff were nice and friendly. Furniture in our room (arm chair)was a bit old and worn out. Needs replacing. Overall, room was clean.
Stayed 4 nights in Feb 2024
Response from Lan N on 1 Mar 2024
Thank you for taking the time to provide us with a review on your recent stay!I was glad to read that overall, it was a good experience, our staff will definitely be happy to read what you wrote. Your feedback helps us get better, we look forward to seeing you again

6/10 Okay

Emily

Travelled with family
Very disappointed in lack of view for what we paid. There were no amenities to speak of other than body wash and conditioner. freeze dried coffee
Stayed 3 nights in Feb 2024
Response from Lan N on 1 Mar 2024
Kia Ora Thank you for sharing your experience. On behalf of our team, I would like to apologise for not meeting your expectations. Your feedback is extremely valuable to us so we can ensure we improve those areas that need attention.I truly hope you will give us the opportunity to welcome you once again and not only meet your expectations but to have you as a loyal guestThank you for choosing Copthorne Wellington

10/10 Excellent

Chris

Stayed 3 nights in Feb 2024
Response from Lan N on 2 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

8/10 Good

annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024
Response from Lan N on 1 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tired hotel but in a great location to visit Te Papa etc. Supposedly we got an upgraded room, can’t imagine what the other rooms must be like. Our room involved two elevators and a fairly long walk with our heavy cases to get to. Not for people with mobility issues. Room was shabby and tired with a very strange window and blind set up in the bathroom. Front desk staff were fairly clueless about the vouchers etc for breakfast. We had been assured of parking too only to have to leave our car on the street. The ONLY thing going for this hotel IMO is the buffet breakfast, well worth the money. Wouldn’t go back to this hotel.
Stayed 1 night in Feb 2024
Response from Lan N on 1 Mar 2024
Kia Ora Thank you for sharing your experience. I would like to apologise for not meeting your expectations. Your feedback is extremely valuable to us so we can ensure we improve those areas that need attention.I truly hope you will give us the opportunity to welcome you once again and not only meet your expectations but to have you as a loyal guest

10/10 Excellent

Michael

I really liked the view, the room and the staff. The only minor thing would be the balcony. There were lots of bird droppings scattered around. So perhaps the balconies could ba attended to more often. That said, it was a great stay and I’d strongly recommend the hotel.
Stayed 7 nights in Feb 2024
Response from Lan N on 1 Mar 2024
Kia OraThank you for taking the time to provide us with a review on your recent stay!I was glad to read that overall, it was a good experience, however as your comment about bird droppings scattered around, I have passed your comment to our Housekeeping Manager and we will look into this. Your feedback helps us get better, we look forward to seeing you again.

10/10 Excellent

shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and view
Awesome locations and beautiful harbour views . Very clean room and helpful staff. Room decor was a little tired and needs a revamp but apart from that , all good
Stayed 1 night in Feb 2024
Response from Lan N on 1 Mar 2024
Kia OraThanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was everything it depicted in the advertisement.
Stayed 2 nights in Jan 2024
Response from Lan N on 1 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V
Stayed 1 night in Feb 2024
Response from Lan N on 2 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lan N on 2 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Lovely room.
Stayed 2 nights in Feb 2024
Response from Lan N on 1 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 Excellent

David

Travelled with partner
Liked: Amenities
Great view of harbour Excellent buffet breakfast
Stayed 2 nights in Jan 2024
Response from Lan N on 1 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Lan N on 2 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 Excellent

Edmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So wonderfully located
Stayed 1 night in Feb 2024
Response from Lan N on 1 Mar 2024
Thank you for taking the time to provide us with a review on your recent stay!we look forward to seeing you again.

10/10 Excellent

THOMAS, AUCKLAND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lan N on 2 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views of Oriental Bay. Big clean room delicious breakfasts.
Stayed 3 nights in Jan 2024
Response from Lan N on 1 Mar 2024
So thanks for your kind words and we look forward to seeing you again.

10/10 Excellent

Donnell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot. Nice staff. Lovely views and great location as walkable to most places. Always nice to stay here.
Stayed 3 nights in Jan 2024
Response from Lan N on 1 Mar 2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority and we look forward to seeing you again.

8/10 Good

Janine

Liked: Cleanliness, amenities
Views were phenomenal and location was great! Furniture has a few nicks which make it look a bit worn. Just a minor thing. Great stay.
Stayed 2 nights in Jan 2024
Response from Lan N on 2 Mar 2024
Thank you for sharing your experience. Your feedback is extremely valuable to us so we can ensure we improve those areas that need attention.

10/10 Excellent

JANET

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the staff were amazing!! just loved our stay and can't wait to go back. We booked our room through Hotels.com. Very disppointed that the American? (foreighn group?) charged us more than double what the rest of our family paid. They all booked direct, less than half for rooms in the same corridor, and half what we were charged for breakfast. Not impressed, three rooms together, cost what my sister paid for another seven!!
Stayed 3 nights in Jan 2024
Response from Lan N on 2 Mar 2024
Thank you for taking the time to provide us with a review on your recent stay!I was glad to read that overall, it was a good experience and we hope we get the opportunity to welcome you back soon!

8/10 Good

TERESA, Littleton

Stayed 3 nights in Jan 2024
Response from Lan N on 2 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 Excellent

Aviu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Lan N on 2 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

8/10 Good

neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fab location , nice enough if somewhat dated room but very clean with doors opening to deck for amazing view and fresh air .
Stayed 2 nights in Jan 2024
Response from Lan N on 2 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

10/10 Excellent

Robin, Overland Park

Stayed 1 night in Jan 2024
Response from Lan N on 2 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

8/10 Good

Matt

Liked: Cleanliness, staff & service
Outside of the foyer, the condition of the property was a tad run down in areas - especially the hallway. If you request a Delux room with a harbour view, make sure you are not on level one. The view was limited.
Stayed 4 nights in Jan 2024
Response from Lan N on 2 Mar 2024
Thank you for taking the time to provide us with your feedback. Our deluxe family rooms are on level 1 and 2. Your feedback helps us get better, we look forward to seeing you again

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lan N on 2 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

8/10 Good

Edmond

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lan N on 2 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!

2/10 Terrible

Emily

Travelled with family
Disliked: Room comfort
Don’t stay here
It was excruciatingly hot- no AC- loud street behind causing very loud noise when opening the window and doors to try and get a breeze
Stayed 1 night in Jan 2024
Response from Lan N on 2 Mar 2024
Kia Ora Thank you for sharing your experience. On behalf of our team, I would like to apologise for not meeting your expectations. Your feedback is extremely valuable to us so we can ensure we improve those areas that need attention.I truly hope you will give us the opportunity to welcome you once again and not only meet your expectations but to have you as a loyal guestThank you for choosing Copthorne Wellington

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently close to waterfront and town with the most comfortable beds and handy desk if you need to get some work done while on vacation.
Stayed 2 nights in Jan 2024
Response from Lan N on 2 Mar 2024
Kia OraThanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No fan or air con in our room. We were offered another room for the 2nd night. The location was great for our needs. Lovely staff.
Stayed 2 nights in Jan 2024
Response from Lan N on 2 Mar 2024
Kia OraThank you for taking the time to provide us with a review on your recent stay!I was glad to see that you had an enjoyable stay, for your next stay we have different room type which our Superior Harbourview & Deluxe Harbourview Room which come with AC in the room, and we hope we get the opportunity to welcome you back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great comfy stay with an awesome view!
Nice clean room with great view! Room was clean and tidy with a great comfy bed. Hotel it self needed a bit of maintenance as could see paint peeling on walls in reception and hallways. Unfortunately our room wasn’t ready when we went to check in at 2:30. Had to wait another 40 min which was a shame. Went up to the bar to wait and have a drink unfortunately the bar was out of a few of the options for alcoholic drinks.
Stayed 1 night in Jan 2024
Response from Lan N on 2 Mar 2024
Kia OraThank you for taking the time to provide us with a review on your recent stay!I was glad to read that overall, it was a good experience. I would like to apologise for the waiting at check in time and thanks again for your understanding.We hope we get the opportunity to welcome you back soon!

8/10 Good

Paul, Libertyville

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lan N on 2 Mar 2024
Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you!I was glad to see that you had an enjoyable stay, and we hope we get the opportunity to welcome you back soon!