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"I’m really disappointed to write this because this used to be my favourite place. For the past 6 years, I’ve stayed here twice a year and always looked forward to it. Unfortunately, my last visit and this recent stay have shown a clear decline.I paid over $1000 for 3 nights, and honestly, it was not worth it anymore. The room was smelly, noisy, and poorly maintained. Simple things like the TV remote not even having batteries show a lack of attention to detail. What’s most frustrating is that there have been no upgrades at all—the rooms feel exactly the same as they did 5 years ago, if not worse. Rotorua has always been my getaway to relax, but sadly this hotel no longer provides that experience. It’s disappointing to see such a drop in standards. I won’t be staying here again and will definitely be looking for a better option next time. "

"The bar was good. The staff very friendly"

"Sky tv went of at night and didn’t come back on soap in shower empty no plates or even a toaster would have been great so could of made breakfast if not wanting to eat at the restaurant bed uncomfortable staff pleasant "

"We didn't go for breakfast....we couldn't find necessary equipments of kitchen like Microwave,Toaster etc."

"Clean and comfortable. Heating in room did not work but staff were very good and moved us to new room"

"Room clean, kitchen rather small for a family unit but the view of the lake more than made up for it!! Wish we could have stayed longer "

"The rooms were nice, basic, but all we needed. Nice fresh towels. A bit of maintenance needed on the place but it’s was all round good experience. "

"Convenient location, clean, very friendly staff."

"Nice people and stay"