Hilton Lake Taupo

Photo gallery for Hilton Lake Taupo

Primary image
Outdoor pool, a heated pool
Outdoor pool, a heated pool
Outdoor pool, a heated pool
Egyptian cotton sheets, in-room safe, blackout curtains, soundproofing

Overview of Hilton Lake Taupo

Hilton Lake Taupo

5.0 star property

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
80-100 Napier Road, Taupo, 3330

Explore the area

  • Popular LocationTaupo Hot Springs2 min walk
  • Popular LocationWairakei Geothermal Power Station17 min walk
  • Popular LocationLake Taupo17 min walk
  • AirportTaupo (TUO)6 min drive

Choose dates to view prices

About this area

Taupo

Hilton Lake Taupo is located in Hilltop, a neighbourhood in Taupo, and is in the suburbs and near the airport. Taupo Hot Springs and Golf Club Taupo are worth exploring if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Waipahihi Botanical Gardens and Taupo Bungy. Spa Thermal Park and Wairakei Natural Thermal Valley are also worth visiting. Kayaking and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and mountain biking nearby.

What's nearby

  • Taupo Hot Springs - 2 min walk
  • Waipahihi Botanical Gardens - 11 min walk
  • Wairakei Geothermal Power Station - 17 min walk
  • Lake Taupo - 17 min walk
  • Maori Carvings - 3 min drive

Getting around

  • Taupo (TUO) - 6 min drive

About this property

Hilton Lake Taupo

Luxury Taupo hotel in Hilltop, near Taupo Hot Springs
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, outdoor tennis courts and a sauna are on-site.
Hilton Lake Taupo offers 113 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Beds feature Egyptian cotton sheets. 32-inch LCD televisions come with premium cable channels.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers. Rooms are equipped with dial-up Internet access (surcharge). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages spoken

Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Dial-up Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (NZD 30 per night)
  • Electric car charging station on site
  • On-site parking includes off-street options
  • Free off-site parking within 164 ft

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: NZD 39 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Bistro Lago

Things to do

  • 2 outdoor tennis courts
  • Bike rentals
  • Children's pool
  • Fitness centre
  • Heated pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Tennis

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom

Entertainment

  • 32-inch LCD TV
  • TV channels
  • MP3 dock
  • Premium channels

Food and drink

  • Cookware/dishes/utensils

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofing

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Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 60.0 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: NZD 39 per person (approximately)
  • Covered self-parking fee: NZD 30 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hilton Hotel Taupo Lake
Hilton Lake Taupo
Hilton Lake Taupo Hotel Taupo
Hilton Lake Taupo Hotel
Terraces Hotel Taupo
Terraces Hotel Taupo
Hilton Lake Taupo Hotel
Hilton Lake Taupo Taupo
Hilton Lake Taupo Hotel Taupo

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 528 out of 988 reviews
5 - Excellent 53%
Rating 4 - Good. 303 out of 988 reviews
4 - Good 31%
Rating 3 - Okay. 99 out of 988 reviews
3 - Okay 10%
Rating 2 - Poor. 42 out of 988 reviews
2 - Poor 4%
Rating 1 - Terrible. 16 out of 988 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in May 2022

2/5 Poor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We called over 10 times with only three answers to check to see if we could check in early to a room due to a wedding happening in the afternoon. To be told by three people different answers. My partner had to get ready in the public toilet. We will not stay at the Hilton Taupo again and will not recommend it.
Stayed 1 night in May 2022

3/5 Okay

Travelled with family and small children, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Didn’t like that the room had no amenities - not even a sink. Needed a knife at 1 point. One of the walls had what looked like coffee splashed over it. Was hoping for a lake view room also but that didn’t happen. Bed was very comfortable. It looks very beautiful there so expected a bit more from the room.
Stayed 1 night in May 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It'll be interesting how this hotel navigates the post Covid-19 world. I'm unsure if they are still going to be able to deliver the same level of service that they previously offered. For example, we had to wait almost 2 hours for our room upon check-in and from what I understand, that was typical since they did not have enough staff cleaning the rooms. I wouldn't say that this is a complaint since this was typical throughout the Taupo region - not enough staff working for an overwhelmed tourist town. Then we had to call each day to get get the room to be cleaned and when they did clean it, it was a very brief cleaning where they just changed the towels, cleaned the bathrooms, took out trash and made the bed. But this again is pervasive in the Taupo region where there are simply not enough hospitality workers anymore. Otherwise, our room was quite nice. The pool was absolutely wonderful although it "broke" towards the end of our stay. The staff were as pleasant as they could be given the lack of them. You had to book every meal since they didn't have enough staff working breakfast or dinner.
Stayed 4 nights in Apr 2022