We checked in at 3pm but had to wait over 2 hours to get into our room. Room was not ready. We drive for about 4 hrs and than had to wait for extra 2hrs to get in the room . Was very tiring and we wasted few hours of the afternoon waiting. Kids wanted to go in the heated pool but by the time we got in it was already dark, it was cold and raining too so we stayed in. Apart from all that room was nice and very clean, staff were friendly and helpful. They did apologised for the delay many times and offered complimentary drinks.
Stayed 1 night in Jul 2020