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Imperial Hotel Rotorua

4.0 star property
Hotel with free parking, steps from Whakarewarewa: The Living Maori Village

Choose dates to view prices

Located close to Whakarewarewa: The Living Maori Village and Redwoods Whakarewarewa Forest, Imperial Hotel Rotorua provides dry cleaning/laundry services and a gym. Guests can connect to free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is NZ$155
includes taxes & fees
9 Feb - 10 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Executive Studio Suite

Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board

Executive Studio Suite

8.8 out of 10
Excellent
(6 reviews)

Highlights

Deck/patio
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Hairdryer
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Premier Apartment

1 Bedroom Premier Apartment | Living area

1 Bedroom Premier Apartment

Highlights

Deck/patio
Separate sitting area
Private indoor hot tub
Air conditioning
Kitchenette
Full-sized fridge/freezer
Smart TV
Blackout curtains
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Superior Studio Suite, Pool View

Superior Studio Suite, Pool View

Superior Studio Suite, Pool View

Highlights

Deck/patio
Air conditioning
Kitchenette
Full-sized fridge/freezer
Smart TV
Pillow-top bed
Blackout curtains
Shower/bath combination
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Apartment

One Bedroom Apartment

One Bedroom Apartment

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Full-sized fridge/freezer
Smart TV
Blackout curtains
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Executive One Bedroom Apartment

Executive One Bedroom Apartment | Extra beds

Executive One Bedroom Apartment

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Kitchenette
Full-sized fridge/freezer
Smart TV
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Interconnecting Studios

Pillow-top beds, laptop workspace, blackout curtains, iron/ironing board

Interconnecting Studios

Highlights

Deck/patio
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Blackout curtains
Pillow-top bed
2 bedrooms
  • City view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
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About the area

Whakarewarewa, a neighbourhood in Rotorua, is home to Imperial Hotel Rotorua. The area's natural beauty can be seen at Redwoods Whakarewarewa Forest and Lake Rotorua, while Whakarewarewa: The Living Maori Village and Mitai Maori Village are cultural highlights. Don't miss out on a visit to Skyline Rotorua. Spend some time exploring the area's activities, including hot springs. Visit our Rotorua travel guide
Map
7 Tryon St, Rotorua, Bay of Plenty, 3010

What's nearby

  • Traditional Maori Meeting House.
    Whakarewarewa: The Living Maori Village
    2 min walk - 0.2 km
  • Te Puia New Zealand Maori Arts and Crafts Institute
    Te Puia New Zealand Maori Arts and Crafts Institute
    8 min walk - 0.7 km
  • Whakarewarewa Thermal Reserve showing art and indigenous culture
    Whakarewarewa Thermal Reserve
    8 min walk - 0.7 km
  • Redwoods Whakarewarewa Forest which includes forests, night scenes and a suspension bridge or treetop walkway
    Redwoods Whakarewarewa Forest
    8 min walk - 0.7 km
  • Rotorua Golf Club
    3 min walk - 0.3 km

Getting around

  • Rotorua (ROT-Rotorua Regional)
    10 min drive

Restaurants

  • Ciabatta Bakery
    3 min drive
  • McDonald's
    3 min drive
  • Pataka Kai
    9 min walk
  • Pantry D'or
    19 min walk
  • Rotorua Club Inc
    3 min drive

About this property

Imperial Hotel Rotorua

Upscale hotel near Whakarewarewa: The Living Maori Village
Located close to Redwoods Whakarewarewa Forest and Polynesian Spa, Imperial Hotel Rotorua provides dry cleaning/laundry services and a gym. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool
  • Free self-parking
  • Continental breakfast (surcharge), smoke-free property and a vending machine
  • Luggage storage, a front desk safe and outdoor furniture
Room features
All guest rooms at Imperial Hotel Rotorua feature perks, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi.
Other conveniences in all rooms include:
  • Pillowtop mattresses and cots/infant beds (surcharge)
  • Designer toiletries and hairdryers
  • 43-inch Smart TVs with streaming services and digital channels
  • Balconies or patios, wardrobes/cupboards and kitchenettes

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 8:30 AM to 10:30 AM for a fee: NZD 20 per person

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Hob
  • Kitchenette
  • Microwave
  • Toaster

More

  • Air conditioning
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The property charges 2 per cent for credit card payments
The front desk is open daily from 7:00 AM - 8:30 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 40.0 per day.
Cots (infant beds) are available for NZD 10 per day

Payment types

Important information

Optional extras

  • Fee for continental breakfast: from approximately NZD 20 per person
  • Crib (infant bed) fee: NZD 10 per day
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Does Imperial Hotel Rotorua have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Imperial Hotel Rotorua?

As of 2 Feb 2026, prices found for a 1-night stay for 2 adults at Imperial Hotel Rotorua on 9 Feb 2026 start from NZ$155.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Imperial Hotel Rotorua pet-friendly?

No, pets are not allowed at this property.

How much is parking at Imperial Hotel Rotorua?

Self-parking is free at this property.

What time is check-in at Imperial Hotel Rotorua?

Check-in start time: 2:00 PM; check-in end time: 8:30 PM.

What time is check-out at Imperial Hotel Rotorua?

Checkout is at 10:00 AM.

Where is Imperial Hotel Rotorua located?

Located in Whakarewarewa, this hotel is within a 10-minute walk of Whakarewarewa: The Living Maori Village and Redwoods Whakarewarewa Forest. Lake Rotorua and Polynesian Spa are also within 3 mi (5 km).

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Reviews

Imperial Hotel Rotorua Reviews

7.6

Good

8.0

Cleanliness

7.4

Amenities

7.8

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 15 out of 46 reviews
Rating 8 - Good. 13 out of 46 reviews
Rating 6 - Okay. 12 out of 46 reviews
Rating 4 - Poor. 3 out of 46 reviews
Rating 2 - Terrible. 3 out of 46 reviews

Reviews

8/10 Good

Robert

Liked: Cleanliness, amenities
Room was great and great location
Stayed 3 nights in Dec 2025

8/10 Good

arnov

Liked: Cleanliness, property conditions & facilities
clean room and the pool
Stayed 4 nights in Jan 2026

6/10 Okay

William

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean well made up and tidy, no facility for English breakfast tea or milk otherwise all good.
Stayed 1 night in Jan 2026

10/10 Excellent

Robyn

Liked: Cleanliness, amenities, property conditions & facilities
lovely clean room, friendly helpful staff.
Stayed 1 night in May 2025

6/10 Okay

Ruth

Liked: Staff & service
Hotel Stay Review: 3/5 Stars – Mixed Experience The core issues were cleanliness and technology, contrasting with a great room size and helpful staff. Positives Room Size: The room was nicely large and spacious. Check-in: The check-in process was quick and uncomplicated. Early Morning Staff: A staff member preparing breakfast early was crucial on my day of early departure. Although I had informed the hotel of my early flight, I had no clear instructions for key drop-off. I only knew where to put the room card because this helpful individual was available. Areas for Improvement Cleanliness (Major Concern): Housekeeping was seriously lacking. Lower body hair was left in the bath/shower area and on the bathroom floor. Connectivity: The in-room technology was difficult to use. It took a long time to connect the TV to both the internet and then to Freeview. Separately, the Wi-Fi speed was slow when connected to my phone. Bathroom Design: The bathroom basin felt uncomfortably low. Other Notes I did not use the pool during the stay and therefore cannot review that facility.
Stayed 1 night in Nov 2025

6/10 Okay

Mai-Ling

Convenient location. Small kitchenette with fridge, kettle, toaster, pot,pan,utensils etc.. 👍 No complimentary small ctn of milk to go with the drink satchets though 🙄 TV but no free channels or sky 👎 Upon entry the room was tidy but once ur sitting down and looking around.... Kitchette drawers and cupboards, greasy prints everywhere 🫣 Shower was terrible. No extractor fan. Weak water pressure and the lake of water that ends up outside the shower when ur done. New shower heads and longer length glass would be good. Also advertising spa pools (what sold them for me!!)and not 1 onsite just a cold, needed a good vacuum, pool. On arrival we were asked, because we paid upfront online, that a $100 bond is required which we'd get back upon check out. Never experienced that before and what is the point for 1 night? Went to check out around 8.20ish.. Still closed, no staff anywhere. Rang the emergency # numerous times only to ring once then be rejected. Terrible service. Staff member finally shows up but can't process my refund. We go away and return a few hours later. Staff member had processed the refund. Over all experience with the Imperial Hotel, Rotorua ⭐️⭐️⭐️
Stayed 1 night in Sep 2025

10/10 Excellent

LORRAINE

Liked: Cleanliness, property conditions & facilities
Very happy with stay, we were delayed as flight was canceled and staff were very understanding and obliging thank you
Stayed 2 nights in Dec 2025

8/10 Good

Jennifer

Liked: Cleanliness
Good, clean and well equipped.
Stayed 2 nights in Dec 2025

10/10 Excellent

Payton

Liked: Cleanliness, amenities, property conditions & facilities
Clean inside very nice good spot close to everything
Stayed 1 night in Nov 2025

8/10 Good

Neil

Liked: Cleanliness, amenities, property conditions & facilities
The stay was good but perhaps bit of improvement on customer service would be good, we ran out of coffee/tea but had to call the staff 3 times before it was being delivered and we wanted to have a swim but the swimming pool was not very clean. Thanks.
Stayed 2 nights in Jan 2026

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities
Courteous kaimahi, clean room. Nice outside pool. No spas
Stayed 1 night in Dec 2025

6/10 Okay

Romana

Clean room no spa no heated pool
Stayed 2 nights in Dec 2025

2/10 Terrible

Natalie

Disliked: Cleanliness, amenities, property conditions & facilities
If you are going to stay in Rotorua just spend the money and get something nice. Need to hire a new cleaner, room was barely clean and had stains on the toilet seat, the beds were horrible and hard, sheets were stained. We had an internal door to another room so it felt very unsafe. Very noisy, you can hear everything going on in the other rooms, there was banging and yelling at 2am which kept me up. Did not feel comfortable staying here at all.
Stayed 1 night in Jan 2026

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms. Helpful staff. Good value
Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Tepuia for dinber and show
Stayed 1 night in Aug 2025

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Amenities
Shower barely worked, had to take like 30 min or more to get enough water on the body for a wash. Rooms are small but clean. I felt it was it bit expensive for what it was. The continental breakfast was only available if you paid for it in advance which wasn't really worth it if you did. They at least could have made coffee and tea free for all in the cafeteria for the morning. There were little tea packets in the room you could have made yourself but it costs almost nothing to make a few fresh pots of coffee in the morning for your guests and it's far better than a stale 6 year old tea packet.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ants

Liked: Cleanliness, amenities, property conditions & facilities
Newly renovated room, very spacious. Great beds and all utilities are brand new.
Stayed 2 nights in Jul 2025

10/10 Excellent

Tetauru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2025

6/10 Okay

Mia

Liked: Cleanliness, amenities, property conditions & facilities
The room was in good condition, however when we went to do our washing in the washing rooms that are provided, the hotel had left dirty linen in the washing machine. We were also only provided with 1 key to get in and out of the room whilst our booking was for 3 people, I feel like we should’ve had 2 at the very least. There was also no body wash in our showers. My bond was also not given back to me. I paid $805 for the room, was never told that id have to pay a bond, and once we got there I had to pay a $100 bond which I never got back.
Stayed 3 nights in Dec 2025

2/10 Terrible

Kale

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Stayed 1 night in Sep 2025

4/10 Poor

Lesley

Disliked: Cleanliness, amenities, property conditions & facilities
The kitchen was dirty, fingermarks all over the copboards. hadnt been cleaned since the previous people no dish cloth or plug to do the dishes. Bathroom terribly small, in general, not the cleanest. beds were too hard, had a cheek to take bond off us when the place wasnt upto scratch, dirty outside
Stayed 3 nights in Sep 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything except the lift wasn't working that i didn't like
Stayed 1 night in Jul 2025

6/10 Okay

Jacqueline

Disliked: Amenities
Not functioning TV, heated towel rail and fan in bathroom. Limited staff help, only one person in charge at reception.
Stayed 2 nights in May 2025

6/10 Okay

Lexey

Liked: Cleanliness, staff & service, amenities
Tv would not hook up to internet properly so couldnt watch tv. Phones coukd not hook up to free internet. We called them in three times to fix this but it didnt work. Gave in in the end
Stayed 1 night in Jun 2025

8/10 Good

Joline

Liked: Cleanliness, amenities, property conditions & facilities
Fire alarm was rough
Stayed 2 nights in Nov 2025