Ratings based on 6,666 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 2 Jun. 2020
Property was beautiful and the check in process was great. I believe the man’s name was Jason - he was super helpful and friendly!
4 out of 5
by A verified traveller

Posted 30 May 2020
It’s ok pillows and bed were not comfortable. Homelessness outside hotel is bad, one followed us all the way into the entrance, didn’t feel safe.
Comment from Hotel Management
31 May 2020 by Hotel Manager, Hotel Management
Dear Guest, thank you for evaluating your stay with us and for sharing specifics in your comments. We strive to ensure an exceptional experience for each guest. Therefore, we are sorry your bed did not meet your expectations and that several inconveniences led you to a less than favorable impression of our hotel. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we focus on providing complete guest satisfaction. We hope you will give us another chance to provide you with the outstanding stay you deserve. Camila Frederico, Hotel Manager
5 out of 5
by A verified traveller

Posted 27 Apr. 2020
Comment from Hotel Management
28 Apr. 2020 by Hotel Manager, Hotel Management
Dear Guest, we are pleased that you enjoyed an energizing and fulfilling stay at The Westin St. Francis San Francisco on Union Square. Thank you for your generous rating, and we hope to welcome you back very soon. Camila Frederico, Hotel Manager
4 out of 5
by A verified traveller

Posted 20 Mar. 2020
Love the hotel. Great location to shopping and local attractions
Comment from Hotel Management
21 Mar. 2020 by Hotel Manager, Hotel Management
Dear Guest, thank you for the enlivening review of your stay at The Westin St. Francis San Francisco on Union Square. We are pleased you found the location of our historic hotel to be ideal for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area. Camila Frederico, Hotel Manager
5 out of 5
by A verified traveller

Posted 18 Mar. 2020
Comment from Hotel Management
19 Mar. 2020 by Hotel Manager, Hotel Management
Dear Guest, all of us at The Westin St. Francis San Francisco on Union Square appreciate your excellent rating. We are glad you had an energizing and fulfilling stay and would love to see you again soon. Camila Frederico, Hotel Manager
5 out of 5
by A verified traveller from San Francisco

Posted 16 Mar. 2020
Beautiful hotel and great staff particularly during this difficult time.
Comment from Hotel Management
16 Mar. 2020 by Meghan, Hotel Management
Thank you for your feedback!
5 out of 5
by A verified traveller from New York

Posted 12 Mar. 2020
Great location right in the middle of everything. Friendly staff.
Comment from Hotel Management
12 Mar. 2020 by Steven Zienka, Front Desk Manager, Hotel Management
Thanks for the great review. We look forward to seeing you again.
1 out of 5
by A verified traveller

Posted 9 Mar. 2020
Uncooperative management was nit willing to help me with an issue
Comment from Hotel Management
10 Mar. 2020 by Steven Zienka, Front Desk Manager, Hotel Management
I do apologize for the experience. But thank you for the feedback as I will pass it on to the appropriate team.
5 out of 5
by A verified traveller

Posted 9 Mar. 2020
Heater/air conditioning goes on and off and quite loud when it turns on
Comment from Hotel Management
10 Mar. 2020 by Steven Zienka, Front Desk Manager, Hotel Management
I do apologize for the loud sounds you experience. But that you for the feedback as I will pass it on to the appropriate team.
4 out of 5
by A verified traveller

Posted 7 Mar. 2020
Central location and very friendly, flexible staff.
Comment from Hotel Management
8 Mar. 2020 by Meghan, Hotel Management
Thank you for your feedback!