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Kuukum Tulum Hotel

4.5 star property
Luxury hotel with 24-hour front desk and outdoor pool

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Kuukum Tulum Hotel sits just minutes from the famous Tulum Mayan Ruins. Guests can spend afternoons lounging by the outdoor pool or using the in-room WiFi to plan their next adventure. The 24-hour front desk and self-parking options make coming and going completely effortless.

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Apartment

Premium bedding, down duvets, in-room safe, blackout curtains

Deluxe Apartment

Highlights

Garden
Private pool
Air conditioning
Kitchen
Fridge
LED TV
Hypo-allergenic bedding
Premium bedding
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Apartment

Premium bedding, down duvets, in-room safe, blackout curtains

Superior Apartment

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Private pool
Air conditioning
Kitchen
Fridge
LED TV
Hypo-allergenic bedding
Premium bedding
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Exclusive Apartment

55-inch LED TV with digital channels, TV, Netflix

Exclusive Apartment

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Kitchen
Fridge
LED TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Down duvet
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room

Private pool

Deluxe Room

Highlights

Garden
Private pool
Air conditioning
Kitchen
Fridge
LED TV
Hypo-allergenic bedding
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

View all photos for Exclusive Room, 1 Bedroom

Premium bedding, down duvets, in-room safe, blackout curtains

Exclusive Room, 1 Bedroom

Highlights

Garden
Air conditioning
Fridge
LED TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
Premium bedding
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Luxury Apartment, 2 Bathrooms

Private pool

Luxury Apartment, 2 Bathrooms

10.0 out of 10
Exceptional
(1 review)

Highlights

Private pool
Air conditioning
Fridge
LED TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Down duvet
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Aldea Zama, Tulum, QROO, 77780

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive

About this property

Kuukum Tulum Hotel

Luxury hotel near Tulum National Park
Kuukum Tulum Hotel provides a terrace and more. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • Smoke-free property and a 24-hour front desk
Room features
All guest rooms at Kuukum Tulum Hotel boast comforts, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and down duvets
  • Designer toiletries, showers and hairdryers
  • 55-inch LED TVs with Netflix, streaming services and digital channels
  • Fridges, kitchen islands and daily housekeeping

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The price is NZ$169
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 55-inch LED TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Kitchen island
  • Refrigerator

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts

Property is also known as

Kukum Tulum Hotel
Kuukum Tulum Hotel Hotel
Kuukum Tulum Hotel Tulum
Kuukum Tulum Hotel Hotel Tulum

Frequently asked questions

Does Kuukum Tulum Hotel have a pool?

Yes, this property has an outdoor pool.

Is Kuukum Tulum Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Kuukum Tulum Hotel?

Self-parking is free at this property.

What time is check-in at Kuukum Tulum Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Kuukum Tulum Hotel?

Checkout is at noon. Late check-out is available for a fee.

Where is Kuukum Tulum Hotel located?

Located in Zama, this luxury hotel is within 1 mile (2 km) of Dos Aguas Park and Tulum National Park. Tulum Beach and Tulum Mayan Ruins are also within 3 miles (5 km).

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Kuukum Tulum Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 42 out of 84 reviews
Rating 8 - Good. 14 out of 84 reviews
Rating 6 - Okay. 8 out of 84 reviews
Rating 4 - Poor. 5 out of 84 reviews
Rating 2 - Terrible. 15 out of 84 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

ANGIE

Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice but we were there during the hurricane lost power and plumbing no one came to check on us! Our room flooded during storm! We asked for help no one came! We did not get our Vip bottle of wine. We had to keep asking what to do where to go and fend for ourselves.
Stayed 4 nights in Jul 2024

2/10 Terrible

Sherwin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we had to stay at another hotel since they have no rooms available with accessibility for a handicapped person!! no elevator available and you have to go up 3 flights of stairs to get to the room and the room has 1 set of stairs to get to the bedroom, none was shown in expedia pictures! Very rude and unhelpful staff that just tells you it is what it is when you tell them your discomfort. The room door didn't lock and they claim the room has 2 bathrooms which it does but one of them had a clear window to the hallway outside the room where other guests pass by and there was no way to cover close or lock it. over all the worst hotel I didn't stay at.

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All round winner

I absolutely loved this place, the apartment I had was beautiful, and all of the staff were really helpful and friendly. Fantastic English speaking on reception which I’m embarrassed to say I needed. Roof top pool was fab and I used it a lot. The area is nice, 5 min walk to a few lovely restaurants and a small supermarket, 15 min walk to the start of the strip going up into Tulum town. I’m a lone female but felt safe walking around even after dark although I would advise having a torch to hand to walk back as the road is still being developed so no street lights yet. The beach is about 4 miles so I hired a bike from the hotel to get there but they can organise a taxi for about 200$mx. I stayed for 2 weeks, and could of easily extended my stay, I may even go back on my return route to Cancun. WiFi was strong and it also has a small gym which I use most days with basic but decent equipment. The kitchen in my apartment had basic utensils, pans and crockery but it was more than adequate to cook a meal and prepare breakfast. I only ate at the restaurant once, and the food was fab. There is a lot of construction happening around the hotel but it’s happening everywhere in that area at the moment and to be honest when I was inside I didn’t hear it at all. The staff are what make this place the best though.
Stayed 14 nights in May 2022

8/10 Good

juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a nice hotel , we were upgraded to the full suite. So we had our own private pool and 4 bathrooms! Kitchen was nice and had every thing you needed to make a meal.
Stayed 2 nights in May 2024

8/10 Good

ARTURO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 2 nights in May 2024

2/10 Terrible

Paola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service horrible et chambre sale

Piscine hors service et nous n’avons pas été prévenu. La chambre était affreusement sale! Les draps n’avaient pas été changés : tache de sang et présence de crotte de nez. Les serviettes étaient jaune. Problème signalé mais le personnel n’est pas réactif. Un homme a l’accueil est particulièrement impoli, ne dit pas bonjour, parle à peine et ne renseigne pas les clients, on a l’impression de l’embêter ! 4 chaises alors que le logement est prévu pour 6. Pas de ligne de lit pour la canapé lit (qui est d’ailleurs deguelasse et plein de cheveux). Nous avons dû quitter l’hôtel après deux jours et sommes parti ailleurs. On nous a promis un remboursement et nous l’attendons toujours… l’hôtel ne donne plus de nouvelles!
Canapé lit
Stayed 5 nights in Apr 2024

2/10 Terrible

Nicte-ha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pesima experiencia y servicio. Hotel inseguro

Pesimo servicio. Al llegar no habia nadie en recepción solo el señor de vigilancia que parecia estar en estado inconveniente, con trabajo podia hablar y no sabia absolutamente nada, a el solo le dejaron la llave y la habitacion que me entregaron no era la que yo pague. Estaba sucia, la alberca un estanque de agua puerca y bolsas de basura en la habitación. Las instalaciones sucias y lo peor nadie que pudiera ayudar ni resolver. Pesimo servicio y hoteles.com nos ayudo a buscar otro alojamiento. Imposible qiedarse ahi con total inseguridad y nadie qie se hiciera carrgo. No lo recomiendo para nada.
Stayed 1 night in Apr 2024

8/10 Good

Laarni

Liked: Staff & service
The place is good, it’s nice, just need a few improvements, water is salty but I guess that’s how it is in some areas in Tulum! During our stay there has been some few problems, toilet’s are clogged, our sink fell down, aircon in our room is not working properly! But overall it’s a good stay, location is perfect, convenient and close to downtown and hotel zone area and beach!
Stayed 7 nights in Mar 2024

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bello lugar
Stayed 1 night in Mar 2024

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encantó el lugar aunque tuve un detalle con el aire acondicionado de un cuarto ya que no enfriaba
Stayed 1 night in Mar 2024

10/10 Excellent

JOSE DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Estuvo increíble
Stayed 1 night in Mar 2024

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Monkeys in trees in the morning

Beautiful property with monkeys jumping through trees. Spacious rooms with cool air conditioning and a great breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Sahony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación muy amplia y tranquila
Stayed 1 night in Mar 2024

10/10 Excellent

Claudia

Liked: Staff & service, amenities, property conditions & facilities
Bien
Stayed 2 nights in Mar 2024

10/10 Excellent

Aide

Liked: Cleanliness, staff & service, property conditions & facilities
Muy cómodo, se siente tranquilidad y muy amable el personal
Stayed 1 night in Mar 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar! Solo algunos temas con el aire acondicionado! Pero en general muy recomendable.
Stayed 1 night in Feb 2024

10/10 Excellent

MITCHEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen departamento para quedarse en Tulum

El departamento esta super amplio y cómodo. Definitivamente voy a regresar.
Stayed 1 night in Feb 2024

10/10 Excellent

YM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción para pasar sus vacaciones con familia o pareja , todo excelente, excelente atención al cliente , muy bonito , esperamos pronto volver 🏖️

2/10 Terrible

Shawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A 5 star hotel!? Maybe in a concentration camp!

This place was filthy. Linens and pillows were stained all over. Walls had visible water damage in multiple spots.
Stayed 1 night in Feb 2024

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opción.

El hotel, las instalaciones y el personal son muy agradables y esta en una zona muy linda. Muy buena opción pero consideren rentar un auto si van muchos días si vale la pena.
Stayed 3 nights in Jan 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area to enjoy and relax.
Stayed 2 nights in Dec 2023

8/10 Good

Tamarra

Liked: Cleanliness, staff & service, property conditions & facilities
My trip was amazing great location. The staff was helpful as they can. Only thing my air didn’t work. Over all great stay.
Stayed 4 nights in Jan 2024

10/10 Excellent

Javier

Liked: Amenities
Muy buen lugar excelente servicio
Stayed 1 night in Jan 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las sábanas o la cama olían a humedad, nada terrible pero es un poco molesto a la hora de dormir. Todo lo demás estuvo en excelente estado y todo lo disfrutamos. Muy recomendable para un fin de semana de relax.
Stayed 1 night in Jan 2024

2/10 Terrible

Danilo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY IN THIS PROPERTY! The staff does not have the capacity to resolve any issues. Even though this is apparently considered a 4 and a half star “luxury hotel”, the AC was not cooling so it only worked as a fan, room was not fully cleaned, and when I asked someone to come fix it or provide me with another room, nobody did anything. I complained as soon as I checked in, left the room, and when I came back the next day (could not even sleep there because of how hot it was) the 2nd staff member (as the first lady had finished her shift) did not even know of these problems which means nobody ever communicated this to her. Given that I’m a Silver member at Expedia, I was supposed to receive a bottle wine. However, when I got it, these were warm. For this reason, I asked for some cups or ice and even though the hotel has a restaurant, they said they did not have any ice, so there was no way I could drink the wine. Also, when I asked to speak to the manager, I was telling him all the issues that I had dealt with in the room, and told him I had not slept there that night and therefore wanted a reimbursement and the first thing that came from his mouth was that I actually did not sleep there because I was partying - how come an employee has the balls to assume something like that and be so unprofessional to say that to a host. No wonder why the front staff is also completely incapable to provide a good service. By far my worst experience at a hotel in over 10 years.
Stayed 1 night in Jan 2024