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Indoor pool
In-room safe, individually furnished, free WiFi, linens
In-room safe, individually furnished, free WiFi, linens
32-inch TV with satellite channels

Guest reviews

4.2 out of 5 Very good
981 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Spa
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Map

Explore the area

Popular LocationTongariro National Park Whakapapa Visitor Centre2 min walk
Popular LocationLower Tama Lake4 min drive
Popular LocationWhakapapa Ski Area9 min drive

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  • External 1 Bedroom Cabin

    Room amenities

    • 38 sq m
    • Sleeps 2
    More detailsExternal 1 Bedroom Cabin
  • External 2 Bedroom Cabin

    Room amenities

    • 50 sq m
    • Sleeps 5
    More detailsExternal 2 Bedroom Cabin
  • Economy Room

    Room amenities

    • 14 sq m
    • Sleeps 2
    More detailsEconomy Room
  • Chateau Standard Room

    Room amenities

    • 21 sq m
    • Sleeps 2
    More detailsChateau Standard Room
  • Heritage Room

    Room amenities

    • 23 sq m
    • Sleeps 2
    More detailsHeritage Room
  • Tongariro Room

    Room amenities

    • 27 sq m
    • Sleeps 2
    More detailsTongariro Room
  • Heritage Triple Room

    Room amenities

    • 25 sq m
    • Sleeps 3
    More detailsHeritage Triple Room
  • Heritage Family Room

    Room amenities

    • 29 sq m
    • Sleeps 4
    More detailsHeritage Family Room
  • Tongariro Spa Suite

    Room amenities

    • 35 sq m
    • Sleeps 2
    More detailsTongariro Spa Suite

About this area

Whakapapa

Chateau Tongariro Hotel is located in Whakapapa. While the natural beauty of Tongariro Alpine Crossing and Tongariro National Park can be enjoyed by anyone, those looking for an activity can head to Whakapapa Ski Area. Enjoy the area's slopes with downhill skiing, snowboarding and skiing lessons, and don't miss out on the sledging.
Visit our Whakapapa travel guide
View map
Popular Location

What's nearby

  • Tongariro National Park Whakapapa Visitor Centre - 2 min walk
  • Lower Tama Lake - 4 min drive
  • Whakapapa Ski Area - 9 min drive
  • Mangatepopo Trail Head - 19 min drive
  • Mount Ngauruhoe - 23 min drive

Getting around

  • Taupo (TUO) - 64 min drive

About this property

Chateau Tongariro Hotel

Family-friendly hotel with 2 restaurants and indoor pool
Along with 2 restaurants, this smoke-free hotel has an indoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/café and a sauna are on-site. All 106 individually furnished rooms feature free WiFi and room service. For a bit of entertainment, TVs come with satellite channels, and guests can also appreciate conveniences like electric kettles and free tea bags/instant coffee.
Chateau Tongariro Hotel offers 106 forms of accommodation with a safe and complimentary newspapers. Each accommodation is individually furnished. Televisions come with satellite channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Limited parking spaces
  • Train station pick-up shuttle (surcharge) from 1:00 PM to 3:30 PM
  • Train station shuttle on request
  • Bus station shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: NZD 32 for adults and NZD 16 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Evening entertainment
  • Fitness centre
  • Golf
  • Helicopter/aeroplane tours
  • Indoor pool
  • Playground
  • Sauna

Family friendly

  • Arcade/game room
  • Children's games
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Playground

Conveniences

  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • Dutch
  • English
  • French
  • German
  • Hindi
  • Spanish

Business services

  • 2 meeting rooms
  • Conference space (356 square feet)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Handrails in stairwells
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Heating
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Mini fridge

More

  • Free newspapers (weekdays)
  • Individually furnished
  • Safe

Policies

Check-in

Check-in between 3:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
Train station shuttle service is available on request from 1:00 PM to 3:30 PM
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 32 for adults and NZD 16 for children (approximately)
  • Early check-in fee: NZD 20 (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 11:00 PM
A car is required for transport to and from this property

National rating

This Hotel property has been rated 4 stars.

Property is also known as

Chateau Tongariro Hotel Tongariro National Park
Chateau Tongariro Hotel
Chateau Tongariro Tongariro National Park
Chateau Tongariro
Bayview Chateau Tongariro National Park
Bayview Chateau Tongariro Hotel Tongariro National Park
Chateau Tongariro Hotel Hotel
Chateau Tongariro Hotel Tongariro National Park
Chateau Tongariro Hotel Hotel Tongariro National Park

Frequently asked questions

Can I cancel my reservation for free at Chateau Tongariro Hotel and receive a full refund?
Yes, Chateau Tongariro Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Chateau Tongariro Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Chateau Tongariro Hotel?
As of 21 Sep 2020, prices found for a 1-night stay for 2 adults at Chateau Tongariro Hotel on 14 Oct 2020 start from NZ$160, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Chateau Tongariro Hotel have a pool?
Yes, this property has an indoor pool. Pool access is from 7:00 AM to 11:00 PM.
Is Chateau Tongariro Hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Chateau Tongariro Hotel?
Self-parking is free at this property.
What time is check-in at Chateau Tongariro Hotel?
Check-in is from 3:00 PM to midnight. Early check-in is available for a fee of NZD 20 (subject to availability). Late check-in is available during limited hours.
What time is check-out at Chateau Tongariro Hotel?
Checkout is at 10 AM. Late checkout is available for NZD 20 (subject to availability).
Where is Chateau Tongariro Hotel located?
This family-friendly Whakapapa hotel is located in a national park, within 3 mi (5 km) of Tongariro National Park and Taranaki Falls. Lower Tama Lake and Whakapapa Ski Area are also within 6 miles (10 km).
4.2
Very good
981 reviews
5 - Excellent
444
4 - Good
362
3 - Okay
121
2 - Poor
36
1 - Terrible
18

4.3/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location, friendly staff the room view we had was excellent , so close to the ski fields and the room service food and staff was absolutely superb!
Stayed 2 nights in Aug 2020

1/5 Terrible

Travelled with partner
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont know how this place is 4 star ? The bathroom hasnt been upgraded for decades You can hear other guests in their rooms and doors slamming The hotel is in serious need of renovation
Stayed 2 nights in Aug 2020

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Property conditions & facilities
I very much injoyed the breakfast, We had a lovely veiw out of our bedroom window, Unfortunately the walls are paper thin and I could hear the man next door havin a shower at 11pm. He then stayed in his bathroom for another half hour talking to his wife.
Stayed 4 nights in Jul 2020

3/5 Okay

Stayed 2 nights in Jul 2020

3/5 Okay

Travelled with partner, Travelled with group
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Amenities
Our stay in general was very good. The 2 rooms we got were nice one only had a basic bathroom shower over bath configuration and the other had a shower and separate bath even although both rooms were tongario rooms so that was disappointing. We also went to the sauna at 10:15pm and it was closed even although it was. Supposed to close at 11pm so this was also abit disappointing. The high tea was delicious and well worth it we also loved the piano player in the evening.
Stayed 2 nights in Jul 2020