Ratings based on 1,289 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia-Verified Reviews
by A verified traveller from Hawera
Posted 27 May 2020
Did not enjoy my stay here for the one night,too many items to mention for disliking the stay.
The photo used to promote room online is incorrect.
Feel Iike I was in the wrong sister Hotel and given the most rundown room.
by A verified traveller
Posted 8 Apr. 2020
We spent two weeks while our family, who had just returned from the UK, were self-isolating at the family home. Given the difficulties of a nation-wide lockdown, the staff could not have done more to make our stay as easy as possible. They were always pleasant and obliging.
Comment from Hotel Management
17 May 2020 by Regards Jeff, Hotel Management
Thank you for the feedback
by A verified traveller
Posted 26 Mar. 2020
We booked Mercure hotel and apartments but when we arrived at around 12.30am, we were asked whether we got the email to advise that we were staying in another hotel. We had to walk to the opposite end of the block in the early hours of the morning. Perhaps due to COVID 19 restrictions, Mercure Abel Tasman reception hadn’t been vacuumed. Acutely aware of need for hygiene in these times, I was a little unsettled. Slight musty smell in the room. Torches in elevator for light. I did like that the bed was comfortable and linen looked clean.
by A verified traveller from Victoria, Canada
Posted 2 Mar. 2020
It is in a very central location, allowing guests to walk to many tourist attractions. However, there is no parking at the hotel, so you have to pay an extra $28/day for parking in a garage about a block away. We had to park illegally in a loading zone to off load our luggage when we arrived.
Comment from Hotel Management
9 Mar. 2020 by Jeff, Hotel Management
Hi Bruce,
Thanks for the feedback. Parking in Wellington CBD is quite tight and we are looking at future alternatives.
Regards
by A verified traveller
Posted 1 Mar. 2020
Great location. Large and clean rooms. Friendly staff.
Comment from Hotel Management
9 Mar. 2020 by Jeff, Hotel Management
Thanks for the great rating
Regards
by A verified traveller
Posted 27 Feb. 2020 on Hotels
Comment from Hotel Management
9 Mar. 2020 by Jeff, Hotel Management
Thank you for the feedback
by A verified traveller from Auckland
Posted 22 Feb. 2020 on Wotif
Reception staff were very friendly and welcoming. The staff sent a birthday cake to our room for our daughter which was a lovely surprise
Comment from Hotel Management
9 Mar. 2020 by Jeff, Hotel Management
Thanks so much for the great feedback
Regards
by A verified traveller
Not a Mercure Hotel, needs reclassification.
Posted 21 Feb. 2020 on HotelsThis property does not deserve the title “hotel”. Location in the central city is good. Lacks car parking options and the service is less than desirable from the front desk.
Was rejected when I asked for a small pot of milk for my breakfast. Only offered milk capsules, which were then not delivered. To top it all off my room wasn’t cleaned at all and had to request to have this done (apology was extended at least). With plenty more options in the city, will not be staying here again. No A/C either
Comment from Hotel Management
9 Mar. 2020 by Jeff, Hotel Management
Hi Mark,
Thank you for you feedback and I will certainly be discussing our shortcomings with the team
Regards
by A verified traveller from Dunedin
Posted 19 Feb. 2020
Location, location, location
Easy pick up and drop off from transport
Comment from Hotel Management
9 Mar. 2020 by Jeff, Hotel Management
Hi BenJames,
Thank you for the perfect rating
Regards
by A verified traveller from Dunedin
Posted 18 Feb. 2020 on Wotif
I loved the location. Central, but quiet. The bed was fantastic. Only issue I have is with the sofa. It looked stylish, but it was not comfortable.
Comment from Hotel Management
9 Mar. 2020 by Jeff, Hotel Management
Hi,
Thanks for the great rating
Regards
