Ratings based on 1,527 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia-Verified Reviews
by A verified traveller
Posted 20 Mar. 2020
Very comfortable room with good amenities. VIP upgrade was an appreciated gesture. Nespresso machine within room was a bonus. Very service-oriented staff. Will highly recommend this hotel for future trips!
Comment from Hotel Management
20 Mar. 2020 by Eleonora Scarpello- Front Office Assistant Manager, Hotel Management
Dear guest,
Thank you so much for your great feedback, we truly appreciate the time taken to write so.
We are glad to learn that everything during your time with us, was to your satisfaction. We truly hope this will be the first of many future stays with us and we are looking forward to have you here again!
Kind regards,
Eleonora Scarpello
Front Office Assistant Manager
by A verified traveller from Wellington, NZ
Posted 15 Mar. 2020
Very central, close to Waterloo and the Southbank. The staff were welcoming and friendly.
Comment from Hotel Management
15 Mar. 2020 by Paul - Isidore Mentzafos, Hotel Management
Dear TJ,
Thank you for your kind feedback and for choosing our H10 London Waterloo for your recent stay in London!
We are glad to know that you found the location helpful and you appreciated our services.
We look forward to welcoming you back to H10 London Waterloo.
Best regards,
Paul - Isidore Mentzafos
Front Office Supervisor
by A verified traveller from Winchester
Posted 15 Mar. 2020
Great views across London. Always very clean. Drink on arrival is a nice touch
Comment from Hotel Management
15 Mar. 2020 by Paul - Isidore Mentzafos, Hotel Management
Dear Matt,
Many thanks for taking the time to post your review about your recent stay in H10 London Waterloo hotel.
We are happy that you had a pleasant stay overall and we are looking forward to welcome you back again in the near future.
Kind regards,
Paul - Isidore Mentzafos
Front Office Supervisor
by A verified traveller from Norway
Posted 13 Mar. 2020
Further afield than anticipated but still a good location to reach the National Theatre, Waterloo station, etc. Nice contemporary aesthetic.
Comment from Hotel Management
13 Mar. 2020 by Paul - Isidore Mentzafos, Hotel Management
Dear rlo,
Thank you for this review!
It gives us great pleasure to read your kind remarks in your generous review.
We look forward to welcoming you soon again!
Kind regards,
Paul - Isidore Mentzafos
Front Office Supervisor
by A verified traveller
Posted 12 Mar. 2020
Loved this place. Such a friendly staff and a great location. A really nice place. Best hotel breakfast I’ve had.
Comment from Hotel Management
13 Mar. 2020 by Paul - Isidore Mentzafos, Hotel Management
Dear K,
Thank you for your time to share your experience regarding your stay in our hotel.
We are pleased to read that you enjoyed all aspects of our hospitality and appreciated our services and more particularly our breakfast.
We are all looking forward to welcoming you again soon!
Kind regards,
Paul - Isidore Mentzafos
Front Office Supervisor
by A verified traveller
Posted 8 Mar. 2020
Excellent location. Close to major London attractions and great restaurants.
Comment from Hotel Management
9 Mar. 2020 by Eleonora Scarpello - Front Office Assistant Manage, Hotel Management
Dear Guest,
Thank you so much for your great feedback! We truly appreciate it.
Kind regards,
Eleonora Scarpello
Front Office Assistant Manager
by A verified traveller
Posted 6 Mar. 2020
Welcome drink and drinks at the Sky Bar were lovely. Staff were very welcoming. Hotel is in a great location and the views of London are stunning.
Comment from Hotel Management
6 Mar. 2020 by Cova, Hotel Management
Dear Anonymous,
Thank you very much for taking the time to give us this lovely review and for choosing H10 London Waterloo in your recent stay in London!
We are more than welcome to learn that you enjoyed your stay with us, specially our rooftop terrace on the 8th floor and our hotel met your expectations!
Once again thank you for your feedback, we hope to accommodate you again in the future.
Kind regards,
Covadonga Castiello
Front Office Supervisor
by A verified traveller
Posted 1 Mar. 2020
Reception bar closed and staff are great except they are in your face too much.
Comment from Hotel Management
1 Mar. 2020 by Paul - Isidore Mentzafos, Hotel Management
Dear N,
It was our pleasure to welcome and host you at our premises.
Being attentive to the needs of our guests and meeting their expectations to the fullest is our primary goal and intention.
Your remarks have been appreciated and we are looking forward to welcoming you again in our hotel!
Kind regards,
Paul - Isidore Mentzafos
Front Office Supervisor
Front Office Supervisor
by A verified traveller
Posted 1 Mar. 2020
Staff was friendly and wonderful, location is central to many tourist attractions and transit is easy.
Comment from Hotel Management
1 Mar. 2020 by Paul - Isidore Mentzafos, Hotel Management
Dear valued Guest,
Thank you for your time to write this lovely review regarding your recent stay in H10 London Waterloo hotel.
We are happy that you enjoy all of the aspects of our hotel!
Awaiting to welcome you again giving us the opportunity to make also your next stay with us an unforgettable one.
Kind regards,
Paul - Isidore Mentzafos
Front Office Supervisor
by A verified traveller
Posted 24 Feb. 2020
Love the overall cleanliness and style of hotel location was also good
Comment from Hotel Management
24 Feb. 2020 by Eleonora Scarpello - Assistant Reception Manager, Hotel Management
Dear Guest,
Thank you so much for your feedback, we greatly appreciate it!
We would also kindly ask you if you could revise it as, despite your comment is a positive one, you have given us 1*, which will drop down drastically our score!
This would really be helpful!
Once again thank you for your feedback, we are looking forward to your next stay with us.
Kind regards,
Eleonora Scarpello
Front Office Assistant Manager
