4/10 Poor
john K.
23 May 2023
Disliked: Cleanliness
First Impressions Say It All
Our first impression upon arrival and seeing the Pool, Hot Tub, Outdoor Area was disappointing and shocking to say the least. The pool and hot tub were dirty so we notified the management company , 3A Beach Girls and they sent someone out to "'clean" the pool, all he did was use the skimmer to remove some of the debri. After he left and we looked around some more, we noticed how filthy the patio furniture, deck and grill were, some of the patio furniture and a small table had been chewed by someones dog.. In the kitchen, we found that someone had put dirty dishes, pans cups and utensils back into the drawers and cabinets. My husband contacted 3A again but heard NOTHING back from them until I posted a negative comment on their Facebook page a week later, and the day after, they sent someone to deliver flowers and a note apologizing. Because we did not hear from them immediately as promised, my husband spent all of the first day cleaning the dirty plates, etc, and EVERYTHING outside. The amount of dirt that came off of the patio table was disturbing, the white cloth was BLACK!. We discovered that the bench for the table was broken also. The final straw was when we were sitting outside on day 10 (we rented for 2 weeks) when the landscape guy showed up with a leaf blower unannounced and walked into the backyard where we were relaxing around the pool. I have Asthma, and the leaf blower fumes set it off. I was pretty upset given the course of events that had occurred since our arrival. I called the management company and they said they would be right out. Holly and 2 other ladies arrived to discuss what had happened. They claim they never got our messages about the problems, yet they had responded regarding the pool, and one other time because we had an issue with the noise from the smoke detector. They apologized and asked us how they could "make it right" offering us a credit for 1 night which we still have not seen on our credit card. Ultimately, these issues should not have occurred, the property should have been cleaned inside and out and ready for our arrival which it was not. While the location close to the beach and the privacy of the neighborhood were fantastic, our experience with management company was not. Ultimately, someone neglected to do their job to make sure the property was ready for our arrival. We will not rent it again, nor anything else that 3A Beach Girls offers.
john K.
Stayed 14 nights in May 2023