Universal Resorts in Queenstown

"Wonderful stay. Rooms were as expected. Staff was very helpful and kind. "

"Extremely comfortable beds. Excellent view. But the property is a bit tired and needs a little TLC. Was a bit odd that the ensuite didn’t have a toilet in it, and you had to go out in the hallway to a shared one. And in the downstairs, the toilet was separate to the bathroom, which only had a basin to wash your hands, so, they should have been in the same room, not 2 separate rooms? But, in saying that. We did like our stay, the staff were lovely. Ok distance from town. Walking down didn’t take too long, but back up the hill was a little struggle for the unfit. But, about a $10 uber fare, so that was great!"

"We really loved staying at this hotel and will definitely stay here again! The entire staff was very nice and helpful with questions or guidance for bus routes, taxi or other area activities/amenities. The location is fantastic! Quiet, clean and easy access to routes for activities that we were using and not a lot on traffic congestion. The front desk and housekeeping staff were amazing! They looked to make our stay comfortable and all was clean. They cared about their work and guests. This hotel exceeded all of our expectations. It was a lovely experience! "

"Room was very spacious, reasonable shower & bathroom with good amenities ie fridge, coffee/tea etc.. Booked a deluxe room with a lake view (which was just about in those parameters), but not full on view more like rooftop side view."

"Property is very nice and host is very nice. But I didn’t realize it’s a shared apartment, minor inconvenience. Also, if you can’t handle very soft bed, you should ask the host for help. They have the softest bed I ever stayed."

"Clean and comfortable."

"Okay "

"Was very disappointed with our stay, photos looked beautiful. But when we arrived the rooms were average and the restaurant not accommodating. Was far too expensive for what we got we spent most of our time out of the hotel. Not good value for money and a shame compared to the other places we stayed in New Zealand "

"Backpack"