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Reviews of Haka Lodge Queenstown - Hostel

2 out of 5
Haka Lodge Queenstown - Hostel
6 Henry Street, Queenstown

Reviews

8.6

Excellent

Rating 10 - Excellent. 126 out of 246 reviews" "
Rating 8 - Good. 77 out of 246 reviews" "
Rating 6 - Okay. 34 out of 246 reviews" "
Rating 4 - Poor. 5 out of 246 reviews" "
Rating 2 - Terrible. 4 out of 246 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Yinghui

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was very difficult to find the lodge as there has been construction around. Took us 20 mins to find that place at night. When we got in, we spent another 30 mins trying to figure out why our power points aren’t working. We tried ringing night shift manager and it goes straight into the mail box? We were exhausted at the time and just wanted to relax and CHARGE our phone!!! Turns out the main switch on the switchboard WAS NOT turned on… HOW COULD A GUEST KNOW THIS??? The bathroom. Again, shower does not work. We did not take a shower that night!! On top of that when we got into bed. Bedsheet has the previous customers hair!!! HOW GROSS. THEY DID NOT EVEN CHANGE THE BEDSHEET! I’ve never left a bad review. This is my first time and I will never go back again. The only good thing about the place is. Easy location. Very central.
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Ailsa

Travelled with partner
You are asked to be quiet when entering the apartment as the staff sleeping area is next door but they sure not quiet when entering at all hours of the morning and evening 😂
Stayed 2 nights in Mar 2024

10/10 Excellent

Kathryn

Stayed 1 night in Dec 2023

10/10 Excellent

Lung-Chun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice kitchen. Walking distance to shopping area.
Stayed 1 night in Dec 2023

6/10 Okay

Yining

Stayed 3 nights in Dec 2023

10/10 Excellent

Shiau Yeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Bronwyn

Stayed 4 nights in Aug 2023

6/10 Okay

Bronwyn

Stayed 4 nights in Aug 2023

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t realise check in was until 6pm was stressing out that we wouldn’t be able to get in because we were travelling over, my cousin was in Queenstown and she called them up got everything sorted and gave us the key and everything was absolutely perfect so thankful for that. The stay was awesome perfect sized room for me and my friend nice and tidy, really comfortable and staff in the morning were super friendly!! Definitely recommend staying here
Stayed 1 night in Aug 2023

10/10 Excellent

Yeong Tek

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you are looking for cheap and quiet accomodation within Queenstown . The facilities are great, have more than 4 toilets and showers, 2 kitchens and a lounge room. Staff are nice and helpful, security is ok, cleanliness is good- staff always vaccuum floor, clean kitchens and toilets. The only problem is noise insulation, I can always hear moving noise from other lodgers while sleeping. Generally deserves 4.8 out of 5 stars in my opinion.
Stayed 7 nights in May 2023
Response from HAKA reservation Team on 11 Jun 2023
Kia Ora We’re happy you had a fantastic time with us! Thanks for your trust. We’re thankful for amazing customers like you. We hope to see you again soon!Ngā mihi,Reservations Team

10/10 Excellent

Bruno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to main services and pick up points. Great for backpackers
Stayed 1 night in Feb 2023
Response from Reservations Team Haka Lodge Queenstown on 22 Mar 2023
Kia Ora We’re happy you had a fantastic time with us! Thanks for your trust, we’re thankful for amazing customers like you. We hope to see you again soon!Ngā mihi,Reservations Team Haka Lodge Queenstown

6/10 Okay

Su Chin

Stayed 1 night in Oct 2022
Response from Haka Lodge Queenstown on 18 Oct 2022
Kia ora Su Chin, Thank you for taking the time to share your review with us, We hope to welcome you again someday soon. Nga mihiHaka Lodge

10/10 Excellent

ROBIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was completely no fuss. Good view over the town and walking distance to all local attractions. TV ( only free to air - but, you don't go there for the TV) Heat pump in the room - all you need.
Stayed 3 nights in Aug 2022
Response from Haka Lodge Queenstown on 7 Sept 2022
Kia ora Robin, Thank you for taking the time to share your feedback with us, We are thrilled you enjoyed your stay and we hope to welcome you again soon. Nga mihiHaka Lodge Queenstown

10/10 Excellent

simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and central
Good place which is very central to most things around Queenstown. Everything look very clean just the bed was a little bit uncomfortable. All in all I would consider staying there again
Stayed 2 nights in Nov 2021
Response from Stephanie on 23 Nov 2021
Kia ora Simon, Thank you for your wonderful review, Great location isn't it? We apologise that the bed was a little uncomfortable for you, we hope to welcome you again one day soon. Nga mihi Stephanie

8/10 Good

Mark

Liked: Staff & service, room comfort
Decent and cozy
The room was clean and surprisingly cool even during a very hot day. However, there's a distinct smell in the room - smells like sweaty shirt. The bathroom is very clean and the towels are fresh. For sure it's not a luxury hotel but it's bang on for its price.
Stayed 2 nights in Dec 2020

4/10 Poor

Julie, New Zealand

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
internet did not work. Condensation is bad. Overpriced.
Stayed 2 nights in Jun 2020
Response from Manager on 16 Jun 2020
Kia ora, Thank you for staying with us, we apologise your stay wasn't as good as it should have been. Your feedback is appreciated. Kind regards Haka Lodge Queenstown

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Good and bad
The location is great and the facilities good too. The manager was friendly and helpful but that was it.. the staff didn't seemed interested when I tried to clarify things. I stayed in a six bed dorm... It wasn't big enough for six people. It should really only be a 4 bed. Only 2 people could be on the floor at once and that was a squeeze.
Stayed 4 nights in Jan 2020
Response from Aoife on 5 Mar 2020
Kia ora, Thank you for your review, we are happy to hear that you enjoyed your stay! We are looking to improve the layout of the dorms so guests can have more space in their rooms. Kind regards Aoife Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for basic accommodations. Kitchen was well equipped and stocked with cooking essentials (plates, cups, flatware, etc). Walking distance to town core.
Stayed 1 night in Jan 2020
Response from Colette on 3 Feb 2020
Thanks for your great feedback - we are pleased you had a good time!

6/10 Okay

Verified traveller

Stayed in 6 bed mixed room for 4 nights. I requested a lower bunk due to hurting my back which was granted but after having to really make a case over a telephone call, almost beg and assure them i wasn't lying. The allocated bed had a curtain with white stains a bit like sick or something so I took another bed. The bed I took had hairs on the black duvet cover and also the curtain rail hooks had come off. I asked reception to rectify which they did. Lady at check in was friendly and apologised. As we had window open in room to avoid smells I was cold and next morning asked another reception lady for a blanket to which they said I could use the communal lounging blankets. I asked when if it was clean and said once a week. I decided not to take one due to hygiene reasons and the receptionist offered no other alternative to assist me to feel comfortable and not cold. Asked the same receptionist for bus times for arrow town and was misinformed. The bed locker lock was damaged although working, but had to be pushed hard into place to lock and made noise. Personally I found bed and bedding uncomfortable. The bathrooms were clean with good shower pressure. Bathrooms on ground floor smelled of damp. Bathroom on first floor near lounge didn't. Kitchen was clean other than food storage boxes being dirty and mouldy, male staff washed one for me to use. Lounge looked comfortable. Nice outdoor seating. Two staff helpful, two not. It's ok for somewhere to sleep in expensive Queenstown
Stayed 4 nights in Jan 2020
Response from Reception on 10 Mar 2020
Kia ora Rupa, Thank you for your review, I apologise that you did not enjoy your stay with us. We had been receiving lower bunk requests from you from the time you made your booking almost 6 months prior, we had informed you then that whilst we cannot guarantee it, we would do our best. The lounge blankets were cleaned on the day you asked us for one. I apologise for the curtain rail and curtain not being to standard, these have since been fixed. Our staff are always happy to help, and we would never give incorrect information on purpose, unfortunately this time, the information given was inaccurate. I hope you enjoy the rest of your travels. Kind regards Haka Lodge Queenstown

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Clean, well run, close to centre, and friendly and helpful staff.
Stayed 1 night in Jan 2020
Response from Colette on 3 Feb 2020
Thanks for your great rating and feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. Staff was nice and accommodating. Everything was clean, the bunks were private and had curtains. The only thing was that there was no dish soap in the kitchen. Could have been an over site. Overall a lovely hostel.
Stayed 1 night in Jan 2020
Response from Colette on 3 Feb 2020
Thank you for taking the time to comment on your stay with us! We are pleased you had a good time - I trust the team were able to assist with the lack of soap in the kitchen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
We booked the apartment and were amazed how large it was. It was very spacious, nice terrace, all clean and kitchen well equiped.
Stayed 1 night in Dec 2019
Response from Colette on 3 Feb 2020
Thanks for your feedback - we are so happy you had a good stay in the apartment!

10/10 Excellent

Jawad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Colette on 3 Feb 2020
Thanks for your fantastic rating!

6/10 Okay

Man, UK

Travelled with family
Liked: Cleanliness, amenities
Great location. The kitchen is well equipped. Nice balcony for enjoying meals.
Stayed 2 nights in Nov 2019

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5star
As usual, 5 star with the best hostel manager greeting you at desk. Always a pleasure to stay here
Stayed 1 night in Aug 2019
Response from Aoife on 8 Aug 2019
Kia ora David, Lovely to have you staying with us again, hopefully we see you again soon :) Kind regards Aoife Lodge Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Kitchen gets locked so you can't get to your food
Rather strange design of building, which means that there is no communical space after 2200, which seems to mean that people sit of stairs etc and still make noise! Also means that you can't have dinner after 2200 and more of an issue, if you are doing an early tour with an early pick up, you can't get breakfast. Apart from that it was a comfortable stay, but they really do need to look at the design of the building to reduce noise and allow you to get an early breakfast!
Stayed 2 nights in Jun 2019
Response from Haka Lodge Queenstown on 19 Jul 2019
Kia Ora David! Thank you for leaving us a review. As this hostel has quite thin walls, we close the kitchens and the lounge at 10.30pm and ask our guests to keep the noise to a minimum. I am sorry to hear that some guests didn't respect that. Guests who want to have early access to the kitchen can pick up a key at reception the day before. My apologies if nobody has informed you. We hope that despite from that you enjoyed your stay with us and wish you all the best. Kind regards, Anne

4/10 Poor

Verified traveller

Stayed 3 nights in Jul 2019
Response from Haka Lodge Queenstown on 19 Jul 2019
Kia Ora! Thank you for leaving us a review. If there's anything we can improve please let us know. Kind regards, Anne

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. It's near Queenstown's attractions by walking. Friendly staff.
Stayed 2 nights in Apr 2019
Response from Haka Lodge Queenstown on 24 Apr 2019
Kia Ora! Thank you for your review. We are glad you enjoyed your stay and found our staff friendly. Best wishes, Anne

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, comfy stay
Mum & I stayed here for 2 nights & enjoyed our stay. It was good that everyone kept to Haka’s rules. The hostel is in a great spot & easy walk everywhere. The only thing i’d say is the smaller kitchen/lounge needs a dishcloth & hand towel as everyone was using the tea towels to wipe their hands.
Stayed 2 nights in Apr 2019
Response from Aoife, Lodge Manager on 9 Apr 2019
Kia ora, Thank you for your review, we appreciate all feedback we get from guests. We're happy to hear you were comfortable and enjoyed your stay. We can put a hand towel in the kitchens, however we wouldn't use paper hand towel as it's just adding to our waste. We hope you enjoy the rest of your travels. Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend staying here!! The apartment was fantastic and so close town!
Stayed 2 nights in Mar 2019
Response from Rhia on 1 Apr 2019
Kia Ora, Thanks for such a wonderful review, we are glad you enjoyed your stay with us and wish you safe travels!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Haka Lodge Queenstown on 8 Mar 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and close to everything
Really nice Hostel, the kommunal showers were surprisingly nice and clean. It's close to downtown and the Skyline Gondola. Reception was nice and helpful. The WiFi was a little skittish but worked.
Stayed 1 night in Feb 2019
Response from Aoife - Lodge Manager on 5 Mar 2019
Kia ora, Thank you for your review. We really appreciate your feedback. Kind regards

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Rooms were very small and hard to access my bunk with the ladder being right in front of the door. But otherwise well set up and the hostel had nice facilities.
Stayed 1 night in Feb 2019
Response from Haka Lodge Queenstown on 16 Feb 2019
Kia Ora! Thank you for taking the time to leave us a review, we really appreciate your feedback. I hope you had a great time in Queenstown and wish you safe onward travels, Anne

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming :)
Lovely staff, quiet place, convenient to town. Would stay again definitely
Stayed 1 night in Jan 2019
Response from Haka Lodge Queenstown on 9 Feb 2019
Kia Ora! Thank you very much for leaving us a review. We are stoked to hear that you found our staff lovely and enjoyed your stay with us. All the best and we hop we'll get to welcome you again. Kind regards, Anne

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfortable backpackers lodge.
Stayed 2 nights in Dec 2018
Response from Haka Lodge Queenstown on 2 Jan 2019
Kia Ora! Thank you so much for your great review. We are stoked to hear that you had a comfortable stay with us. and wish you safe onward travels. Kind regards, Anne

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas in Queenstown
One of the best hostels I’ve stayed in
Stayed 3 nights in Dec 2018
Response from Haka Lodge Queenstown on 29 Dec 2018
Kia Ora! Thank you so much for this amazing review. We are delighted to hear that you enjoyed your stay with us and wish you all the best. Kind regards, Anne

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Haka Lodge Queenstown on 8 Dec 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Rhia on 21 Nov 2018
Kia Ora, Thank you for your review, we hope you enjoyed your time in Queenstown and wish you safe travels.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy Hostel
We had a nice double room by bathroom with Heater and TV The hostel had nice staff and guests and we found the location handy to everything and bus We considered the price was good value
Stayed 2 nights in Nov 2018
Response from Rhia on 21 Nov 2018
Kia Ora, Thank you for your lovely review, we are very glad that you enjoyed your stay with is and liked the location of our hostel. We hope you enjoyed Queenstown and wish you safe travels. Many thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very homey and well thought out design. Will stay again.
Stayed 3 nights in Sep 2018
Response from Aoife on 24 Sept 2018
Kia ora, Thank you for your review, we are glad you enjoyed your stay with us. We look forward to welcoming you back soon! Kind Regards Aoife Lodge Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Response from Haka Lodge Queenstown on 15 Sept 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kaybix Holdings

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018
Response from Haka Lodge Queenstown on 15 Sept 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy beds and warm staff. I respect their commitment to green tourism.
Stayed 3 nights in Aug 2018
Response from Lodge Manager on 30 Aug 2018
Kia Ora, Thank you for your review! We are glad that you were comfortable during your stay with us. Thank you as well for the appreciation towards our eco ways! It is a constant learning process but we are very proud of it. Kind Regards Aoife

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Haka Lodge Queenstown on 3 Aug 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018
Response from Haka Lodge QT on 18 May 2018
Thank you for your feedback. We really appreciate it!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and neat hostel
Well maintained hostel from Reception to Kitchen, Common Areas, Room and Bathroom. Comfy and clean, staff (Reception & Cleaning ladies) are all very friendly.
Stayed 2 nights in Apr 2018
Response from Haka Lodge QT on 9 May 2018
Kia ora Kim! Wow, thank you for this great review. We are stoked to read that you found our hostel very clean and comfortable and our staff very friendly :) Hopefully we get to welcome you again. Safe travels!

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable Queenstown Accommodations
Great location near city centre and good choices of restaurants.
Stayed 1 night in Feb 2018
Response from Laure on 19 Feb 2018
Dear Rosemary, thank you so much for staying with us and taking the time to leave us such a great review. We are stoked to hear that you enjoyed your stay at the Haka Lodge and hopefully we'll get to welcome you again if you come back to Queenstown. Take care

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best managed backpackers I have ever stayed in. Great position and excellent value.
Stayed 1 night in Feb 2018
Response from Haka Lodge Queenstown on 10 Feb 2018
Kia Ora! Wow, thank you so much for this amazing review! We hope you had a great time in Queenstown and wish you all the best!