Ratings based on 1,398 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia-Verified Reviews
4 out of 5
by A verified traveller

Posted 29 Nov. 2019
The room was basic and a little sparse. Despite advertising a tv in both rooms of a junior suite, there was in fact only one. The hotel offered me a move after I had unpacked, which I declined. A little incident when one of the cups for me to use,was covered in lipstick !! A platter of fruit was left to cmpensate
Comment from Hotel Management
29 Nov. 2019 by Guest Experience, Hotel Management
Dear guest, On behalf of the whole team it is a pleasure to transmit you my most sincere gratefulness for taking your time and sharing your feedback regarding your last visit to the hotel with us. We are sincerely delighted you had a memorable and wonderful experience with us. As soon as you informed us about this little issues we worked to solve it. We are looking forward welcoming you back soon and offer you a better experience! Kind regards, Yasmine Bentaher Guest Experience
5 out of 5
by A verified traveller

Posted 17 Nov. 2019
Comment from Hotel Management
18 Nov. 2019 by Guest Experience, Hotel Management
Dear guest, On behalf of the whole team it is a pleasure to transmit you my most sincere gratefulness for taking your time and sharing your feedback regarding your last visit to the hotel with us. We are sincerely delighted you had a memorable and wonderful experience with us, which is our main aim. We are looking forward welcoming you back soon! Kind regards, Yasmine Bentaher Guest Experience
5 out of 5
by A verified traveller

Posted 11 Nov. 2019
Great location beautiful pool area great breakfast with lots of variety highly recommended
Comment from Hotel Management
18 Nov. 2019 by Guest Experience, Hotel Management
On behalf of the whole team it is a pleasure to transmit you my most sincere gratefulness for taking your time and sharing your feedback regarding your last visit to the hotel with us. We are sincerely delighted you had a memorable and wonderful experience with us, which is our main aim. We are looking forward welcoming you back soon! Kind regards, Yasmine Bentaher Guest Experience
5 out of 5
by A verified traveller

Posted 2 Nov. 2019
Breakfast was excellent and wide selection. Providing coffee and tea making facilities in the hotel room would also be a further improvement
Comment from Hotel Management
7 Nov. 2019 by Guest Experience, Hotel Management
Dear guest, Thank you very much for sharing your warm and full of kindness words regarding your last stay at H10 Andalucia Plaza with us. We do feel sincerely delighted for your feedback, which make us proud of our daily work. We do feel very happy you had a wonderful experience as the shared one and that we could enjoy your holidays in Marbella. Surely I will pass your mentions to the staff, who will be more than proud. We all look forward welcoming you back soon! Kind regards, Yasmine Bentaher Guest Experience
3 out of 5
by A verified traveller

Posted 1 Nov. 2019
Comment from Hotel Management
7 Nov. 2019 by Guest Experience, Hotel Management
Dear guest, Thank you very much for taking your time and sharing your experience at H10 Andalucia Plaza with us. We all feel truly delighted to have had the opportunity of hosting you during your holidays. We would be glad to have another opportunity to welcome you again. We are all looking forward welcoming you back soon! Kind regards, Yasmine Bentaher Guest Experience
3 out of 5
by A verified traveller

Posted 31 Oct. 2019
Comment from Hotel Management
7 Nov. 2019 by Guest Experience, Hotel Management
Dear guest, Thank you very much for taking your time and sharing your experience at H10 Andalucia Plaza with us. We all feel truly delighted to have had the opportunity of hosting you during your holidays. We would be glad to have another opportunity to welcome you again. We are all looking forward welcoming you back soon! Kind regards, Yasmine Bentaher Guest Experience
4 out of 5
by A verified traveller

Posted 22 Oct. 2019
Comment from Hotel Management
7 Nov. 2019 by Guest Experience, Hotel Management
Dear guest, Thank you very much for taking your time and sharing your experience at H10 Andalucia Plaza with us. We all feel truly delighted to have had the opportunity of hosting you during your holidays. We would be glad to have another opportunity to welcome you again. We are all looking forward welcoming you back soon! Kind regards, Yasmine Bentaher Guest Experience
5 out of 5
by A verified traveller

Posted 21 Oct. 2019
Nice quality hotel. Nice clean room with a view over the pool. 6-7 minute walk to the beach but via a slightly grubby underpass. Breakfast was good. Close to the port for nightlife. Always a queue of taxis available. A supermarket and a few nice little food places for lunch right opposite.
Comment from Hotel Management
22 Oct. 2019 by Guest Experience, Hotel Management
Dear guest, On behalf of the whole team it is a pleasure to transmit you my most sincere gratefulness for taking your time and sharing your feedback regarding your last visit to the hotel with us. We are sincerely delighted you had a memorable and wonderful experience with us, which is our main aim. We are looking forward welcoming you back soon! Kind regards, Yasmine Bentaher Guest Experience
4 out of 5
by A verified traveller from , ny

Posted 20 Oct. 2019
The front desk staff were great as was housekeeping. The fact that you need to pay for your safe was a little iffy. The exchange rate in the hotel was great. Room service sucked. The breakfast buffet was ok but you have to like that kind of food that they served. The concierge to help book you day retreats sucked as well so i say make sure you have your itinerary planned in advanced. definitely speak some spanish!
Comment from Hotel Management
7 Nov. 2019 by Guest Experience, Hotel Management
Dear Nyk, We would like to thank you on behalf of the entire team for taking your time and sharing your last experience with us. As you know the feedback we receive from our guests are of invaluable assistance, they allow us to identify and focus our efforts on those aspects that require special or immediate attention. We would like to apologise for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours totally this time. We are looking forward welcoming you back soon! Kind regards, Yasmine Bentaher Guest Experience
4 out of 5
by A verified traveller

Posted 11 Oct. 2019
Adults only. There was not much entertainment during day or evening.
Comment from Hotel Management
12 Oct. 2019 by Guest Experience, Hotel Management
Dear guest, On behalf of the whole team it is a pleasure to transmit you my most sincere gratefulness for taking your time and sharing your feedback regarding your last visit to the hotel with us. We are sincerely delighted you had a memorable and wonderful experience with us, which is our main aim. We will take into account your suggestions and they will be correctly studied by the Management. We are looking forward welcoming you back soon! Kind regards, Yasmine Bentaher Guest Experience
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