Lobby

Reviews of Grand Majestic Hotel Prague

4.5 out of 5
Grand Majestic Hotel Prague
Truhlarska 16, Prague

Reviews

9.2

Wonderful

Rating 10 - Excellent. 666 out of 1014 reviews" "
Rating 8 - Good. 279 out of 1014 reviews" "
Rating 6 - Okay. 40 out of 1014 reviews" "
Rating 4 - Poor. 15 out of 1014 reviews" "
Rating 2 - Terrible. 14 out of 1014 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Hotels clean and walkable to a lot of stuff to do in Prague
Stayed 1 night in Mar 2024
Response from Ivana K. on 27 Mar 2024
Dear Jared,thank you for choosing our hotel as a place for your stay. We are glad you appreciated our location and cleanliness. We will be looking forward to your next visit.Ivana, Guest relations

10/10 Excellent

dilipkumar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2024
Response from Ivana K. on 26 Mar 2024
Dear Dilipkumar,Thank you very much for rating us top. We are glad your stay with us was memorable and are looking forward to welcome you back in our hotel.Ivana, Guest relations

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ivana K. on 26 Mar 2024
Dear Martin,Thank you for taking time to give us the highest rating. We are pleased to know your stay in our hotel met your requirements and you enjoyed your time in Prague. We hope to welcome you back in near future again.Ivana, Guest relations

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location 5-minute walk to the Namesti Republick Metro Station and there is also a local bus 194 that will take you to quite a few places and then stops 2 minutes from the Hotel. The Hotel offers a good breakfast, we didn't have an evening meal but had a good choice. The staff were excellent, Ilyas was very helpful on our first night and the next morning they switched our room with no worries when the guests opposite us were very noisy.
Stayed 4 nights in Mar 2024
Response from Ivana K. on 22 Mar 2024
Dear Deborah,thank you for choosing us as a place of your stay during your time in Prague and for taking time to tell us about your positive experience with our hotel. We appreciate all your comments and are very pleased to hear you were satisfied with our services and your stay with us was comfortable.We sincerely hope to welcome back on your next jourey to our beautiful city.Ivana, Guest relations

10/10 Excellent

Harpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property Close to everything
Stayed 2 nights in Mar 2024
Response from Ivana K. on 22 Mar 2024
Dear Harpreet,Thank you very much for your lovely comment. We are happy to read you were impressed by our services and location and sincerely hope to welcome you back in near future again.Ivana, Guest relations

8/10 Good

fran

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ivana K. on 22 Mar 2024
Dear Fran,Thank you for your high rating. We are glad our hotel made your stay in Prague comfortable and are looking forward to your next visit.Ivana, Guest relations

6/10 Okay

Harry

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff very slack - asked for iron 15 mins was an Hours wait and 3 reception visits. Cleaner cleared room but took old towels and left none to use. Room made 2 of us bunged up blocked sinus, soon as out the room it's ok. My guess is damp issue. Wouldn't visit again
Stayed 2 nights in Mar 2024
Response from Ivana K. on 22 Mar 2024
Dear Harry,thank you for choosing us as a place of your stay in Prague and for sharing your review with us. We are sorry not all of our services met your expectations and will do our best to improve ourselves.Ivana, Guest relations

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Can’t fault it at all
Stayed 3 nights in Mar 2024
Response from Ivana K. on 15 Mar 2024
Dear John,Thank you very much for rating us top. We are glad your stay with us was memorable and are looking forward to welcome you back in our hotel.Ivana, Guest relations

8/10 Good

Janet

Liked: Staff & service, property conditions & facilities
I flew into Prague for the purpose of spending the weekend with my son at his home in Pardubice, so only spent one night and one day in Prague. The Grand Majestic hotel was excellent value for money, located centrally for the old town square and its plentiful restaurants, bars and wonderful atmosphere. The checkin process was swift, friendly and efficient. My room was immaculate. Shower gel, hand wash, etc supplied in the bathroom, and tea/coffee making facilities in room. Storage room also available for luggage. Very nice hotel and would use again
Stayed 1 night in Feb 2024
Response from Ivana K. on 7 Mar 2024
Dear Janet,thank you very much for your positive review, it was a pleasure reading it. We are glad to hear you were impressed by our location, check-in process, room and the hotel itself made your stay in Prague very comfortable.We hope your travels bring you back soon again, we will be looking forward to it.Ivana, Guest relations

10/10 Excellent

debra

Liked: Cleanliness, staff & service, property conditions & facilities
What a super hotel! 10 minutes walk to the old square and just around the corner is a massive shopping Centre. Plenty of restaurants very close by. After the wonderful breakfast we didn’t need to eat all day until dinner time. All the staff were super friendly. Cannot fault this hotel in any way! If we come back will definitely be staying here again
Stayed 4 nights in Feb 2024
Response from Ivana K. on 2 Mar 2024
Dear Debra,thank you for choosing us as a place of your stay during your time in Prague and for taking time to tell us about your positive experience with our hotel. We appreciate all your comments and are very pleased to hear you were satisfied with our services and your stay with us was comfortable.We sincerely hope to welcome back on your next jourey to our beautiful city.Ivana, Guest relations

10/10 Excellent

Jayson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Ivana K. on 2 Mar 2024
Dear Jayson,Thank you very much for the highest rating. We are glad to know our hotel met your expectations and will be looking forward to your next visit.Ivana,Guest relations

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ivana K. on 2 Mar 2024
Dear Lewis,Thank you very much for rating us top. We are glad your stay with us was memorable and are looking forward to welcome you back in our hotel.Ivana, Guest relations

10/10 Excellent

Vikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely breakfast which set us up for the day. Only complaint was the shower was positioned in the corner or the bath which was unusual. We walked everywhere from the hotel, 5 minutes to the main square.
Stayed 4 nights in Feb 2024
Response from Ivana K. on 25 Feb 2024
Dear Vikki,Thank you for your kind comment and top rating, we appreciate it and are pleased to hear you were satisfied with our services. We are looking forward to welcome you back again.Ivana, Guest relations

8/10 Good

Juraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room, good price, helpful personal. One star less for unable to park my standard SUV in the hotel as becaue of the system they are using.
Stayed 1 night in Feb 2024
Response from Ivana K. on 24 Feb 2024
Dear Juraj,Thank you for your high rating. We are glad our hotel made your stay in Prague comfortable and are looking forward to your next visit.Ivana, Guest relations

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time in Prague was memorable. The staff was extremely friendly and helpful to anything I had trouble with. The breakfast buffet was delicious and even had an omelette section. The palladium was only a 5 minute walk so the location was perfect in my opinion. I only wish I stayed longer so I could've explored more around. All in all, this is a great hotel to stay for friends and families.
Stayed 3 nights in Feb 2024
Response from Ivana.K on 20 Feb 2024
Dear Alan,thank you for choosing us as a place of your stay during your time in Prague and for taking time to tell us about your positive experience with our hotel. We appreciate all your comments and are very pleased to hear you were satisfied with our services and your stay with us was comfortable.We sincerely hope to welcome back on your next jourey to our beautiful city.Ivana, Guest relations

10/10 Excellent

CLAUDIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ivana K. on 20 Feb 2024
Dear Claudia,Thank you very much for the highest rating. We are glad to know our hotel met your expectations and will be looking forward to your next visit.Ivana, Guest relations

10/10 Excellent

Leonid

Stayed 3 nights in Oct 2023
Response from Ivana K. on 22 Mar 2024
Dear Leonid,Thank you very much for rating us top. We are glad your stay with us was memorable and are looking forward to welcome you back in our hotel.Ivana, Guest relations

10/10 Excellent

Myphuong

Liked: Cleanliness
Stayed 5 nights in Jan 2024
Response from Ivana K. on 14 Feb 2024
Dear Myphuong,Thank you very much for the highest rating. We are glad to know our hotel met your expectations and will be looking forward to your next visit.Ivana, Guest relations

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ivana K. on 6 Feb 2024
Dear George,Thank you very much for rating us top. We are glad your stay with us was memorable and are looking forward to welcome you back in our hotel.Ivana, Guest relations

10/10 Excellent

YongKyung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice place to reach anywhere by walk. Breakfast good and overall satisfaction.
Stayed 5 nights in Jan 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Would totally recommend for anyone staying in Prague. Close to the old town square and shops and restaurants.
Stayed 3 nights in Jan 2024
Response from Ivana K. on 5 Feb 2024
Dear Pamela,Thank you very much for taking time to write your lovely review. We are glad to hear you spent a memorable stay with us and you can recommend us to other travelers. We will be sincerely looking forward to welcome you back on your next journey to Prague.Ivana, Guest relations

6/10 Okay

Denise

It was ok , breakfast average Wouldn’t return
Stayed 3 nights in Dec 2023
Response from Ivana K. on 5 Feb 2024
Dear Denise,thank you for choosing us as a place of your stay in Prague and for sharing your review with us. We are sorry not all of our services met your expectations and will do our best to improve ourselves.Ivana, Guest relations

10/10 Excellent

Ilona

Liked: Cleanliness, staff & service, property conditions & facilities
Nice play to stay
Stayed 5 nights in Jan 2024
Response from Ivana K. on 30 Jan 2024
Dear Ilona,Thank you very much for rating us top. We are glad your stay with us was memorable and are looking forward to welcome you back in our hotel.Ivana, Guest relations

8/10 Good

Cheryl

Stayed 1 night in Jan 2024
Response from Ivana K. on 22 Mar 2024
Dear Cheryl,thank you very much for rating our hotel high. We are glad you spent a pleasant stay with us and hope to welcome you back soon again.Ivana, Guest relations

10/10 Excellent

Nataly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ivana K. on 24 Jan 2024
Dear Nataly,Thank you very much for rating us top. We are glad your stay with us was memorable and are looking forward to welcome you back in our hotel.Ivana, Guest relations

10/10 Excellent

Jiri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ivana K. on 20 Jan 2024
Dear Jiri,Thank you very much for rating us top. We are glad your stay with us was memorable and are looking forward to welcome you back in our hotel.Ivana, Guest relations

8/10 Good

salman

Stayed 2 nights in Jan 2024
Response from Ivana, K. on 20 Jan 2024
Dear Salman,Thank you for your high rating. We are glad our hotel made your stay in Prague comfortable and are looking forward to your next visit.Ivana, Guest relations

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ivana K. on 8 Jan 2024
Dear Anthony,Thank you very much for rating us top. We are glad your stay with us was memorable and are looking forward to welcome you back in our hotel.Ivana, Guest relations

8/10 Good

Fina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very lovely experience, and they remembered my husband’s birthday and brought him a surprise champagne for breakfast , that was a very nice touch. The food was good and the service as well. The room was Normal. It was very convenient to walk everywhere so that was good.
Stayed 4 nights in Dec 2023
Response from Ivana K. on 8 Jan 2024
Dear Fina,Thank you very much for your review. We are pleased to hear you spent a memorable stay with us on your husband's special occasion and our services made it pleasant.We will be looking forward to your next stay.Ivana, Guest relations

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyable stay, room was clean and spacious. Service was perfect, all staff were very friendly and attentive. Breakfast options were excellent, well organised, and very tasty. Great location, walking distance to all main attractions and lots of good local restaurants nearby.
Stayed 3 nights in Dec 2023
Response from Ivana K. on 6 Jan 2024
Dear Natalie,thank you for choosing us as a place of your stay during your time in Prague and for taking time to tell us about your positive experience with our hotel. We appreciate all your comments and are very pleased to hear you were satisfied with our services and your stay with us was comfortable.We sincerely hope to welcome back on your next jourey to our beautiful city.Ivana, Guest relations

10/10 Excellent

Dro

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location, great service, very close to the old town, no need to take any kind of transportation
Stayed 4 nights in Dec 2023
Response from Ivana K. on 6 Jan 2024
Dear Dro,thank you for sharing your positive review and highest rating with us and other travelers. We are glad our hotel made your stay in Prague unforgettable and hope to welcome you back in near future again.Ivana, Guest relations

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ivana K. on 1 Jan 2024
Dear Bilal,Thank you for taking time to give us the highest rating. We are pleased to know your stay in our hotel met your requirements and you enjoyed your time in Prague. We hope to welcome you back in near future again.Ivana, Guest relations

10/10 Excellent

Staci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very walkable. It is a little bit of a walk to the square but we didn’t have any issues. The room was a good size. Breakfast selections were great and lots to choose from.
Stayed 2 nights in Nov 2023
Response from Ivana K. on 1 Jan 2024
Dear Staci,thank you for sharing your positive review and highest rating with us and other travelers. We are glad our hotel made your stay in Prague unforgettable and hope to welcome you back in near future again.Ivana, Guest relations

10/10 Excellent

Ramona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel for its location and the staff were very friendly, helpful and offered the best customer service.
Stayed 3 nights in Dec 2023
Response from Ivana K. on 1 Jan 2024
Dear Ramona,thank you very much for your lovely comment, it was a pleasure reading it. We are glad to hear you were impressed by our location and staff and the hotel itself made your stay in Prague very comfortable.We hope your travels bring you back soon again, we will be looking forward to it.Ivana, Guest relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost faultless
Amazing water feature upon entry. Staff were very polite and accommodating at all times. Room and bathroom was a good size with heating to keep the room warm during our winter visit. Would recommend.
Stayed 3 nights in Dec 2023
Response from Ivana K. on 27 Dec 2023
Dear Guest,Thank you very much for taking time to write your lovely review. We are glad to hear you spent a memorable stay with us and you can recommend us to other travelers. We will be sincerely looking forward to welcome you back on your next journey to Prague.Ivana, Guest relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ivana K. on 27 Dec 2023
Dear Guest,Thank you very much for rating us top. We are glad your stay with us was memorable and are looking forward to welcome you back in our hotel.Ivana, Guest relations

2/10 Terrible

Nikita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was terrible. The staff don't communicate well thar is when they choose to communicate. They will discriminate against you as can be seen throigh the whole area. They do not clean the rooms even on request and the food made us sick. We cut our trip short as we had a horrible time. Please don't waste your mkney.
Stayed 4 nights in Dec 2023
Response from Ivana K. on 28 Dec 2023
Dear Nikita,Thank you for choosing our hotel as a place for your stay and taking the time to share your feedback with us. We are really sorry to hear that your experience at our hotel did not meet your expectations. Our intention is to always ensure a memorable stay for your guests and lot of positive reviews tells about that. .We are very sorry that you did not have the will to address this with anyone during your stayWe wish you all the best in the coming year.Ivana, Guest relations

10/10 Excellent

M

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When traveling Europe, I prefer to find small local properties versus large corporate hotels. The taste of your local can be felt with a local help, the property itself and the location. While the amenities may not be similar to a Hilton, Marriott, or such, what you will find is a much more human touch. The Grand Majestic provided just that for our two day stay in Prague. We would love to stay there again, and most likely Will, the accommodations were fine, the food was wonderful, and the staff was perfect.
Stayed 2 nights in Dec 2023
Response from Ivana K. on 21 Dec 2023
Dear Guest,thank you for sharing your positive review with us and other travelers. We are glad our hotel made your stay in Prague unforgettable and hope to welcome you back in near future again.Ivana, Guest relations

10/10 Excellent

SHASHI

Stayed 3 nights in Dec 2023
Response from Ivana K. on 21 Dec 2023
Dear Snashi,Thank you for taking time to give us the highest rating. We are pleased to know your stay in our hotel met your requirements and you enjoyed your time in Prague. We hope to welcome you back in near future again.Ivana, Guest relations

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 8 nights in Dec 2023
Response from Ivana K. on 21 Dec 2023
Dear Joseph,Thank you for your high rating. We are glad our hotel made your stay in Prague comfortable and are looking forward to your next visit.Ivana, Guest relations

10/10 Excellent

DEEPAK, WAXAHACHIE

Stayed 2 nights in Dec 2023
Response from Ivana K. on 6 Jan 2024
Dear Deepak,Thank you very much for the highest rating. We are glad to know our hotel met your expectations and will be looking forward to your next visit.Ivana, Guest relations

10/10 Excellent

Jonathan William

Stayed 3 nights in Dec 2023
Response from Ivana K. on 1 Jan 2024
Dear Jonathan William,Thank you very much for the highest rating. We are glad to know our hotel met your expectations and will be looking forward to your next visit.Ivana, Guest relations

4/10 Poor

Amanda

Stayed 2 nights in Dec 2023
Response from Ivana K. on 1 Jan 2024
Dear Amanda,thank you for choosing our hotel as a place for your stay. We are sorry not to have some more details about your stay to be able to improve our services.We still hope your overall impression of your stay was good and hope to have another opportunity to welcome you back on your next journey to Prague.Ivana, Guest relations

8/10 Good

Sukhvinder

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doesn't seem much from outside but inside was lovely, modern & clean. Service was great with friendly staff. Easy to walk to most tourist areas with several restaurants & bars nearby. Thai massage in basement also great & good value. Buffet Breakfast choice was very good with separate waffles & omelette area. Only thing that needs improving is evening hotel restaurant food choice & bar closes earlier than you'd expect in a tourist area..
Response from Ivana K. on 9 Feb 2024
Dear Sukhvinder,Thank you for your review. We're glad you enjoyed our modern and clean interior, along with our friendly service. We appreciate your feedback regarding the evening restaurant options and bar hours. We'll take it into consideration for improvement. We hope to welcome you back soon!Ivana, Guest relations

8/10 Good

Meng Tuck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, away from main busy area of old town
Stayed 4 nights in Dec 2023
Response from Ivana K. on 7 Dec 2023
Dear Meng Tuck,thank you for your comment on our hotel. We are glad our location made your stay in Prague comfortable, and you could easily explore all sightseeings. We will be sincerely looking forward to welcome you back in near future again.Ivana, Guest relations

10/10 Excellent

Maurizio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great staff and location. Would stay again definitely.
Stayed 3 nights in Dec 2023
Response from Ivana K. on 7 Dec 2023
Dear Maurizio,thank you for the highest rating and for your positive comment. We are pleased to hear our staff did a good job and our location was convenient for Prague exploring.We will be looking forward to welcome you back in near future again.Ivana, Guest relations

10/10 Excellent

Asheek Ron, Old Toronto

Stayed 4 nights in Nov 2023
Response from Ivana K. on 27 Dec 2023
Dear Asheek Ron,Thank you very much for the highest rating. We are glad to know our hotel met your expectations and will be looking forward to your next visit.Ivana, Guest relations

8/10 Good

rony

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Ivana K. on 11 Dec 2023
Dear Rony,thank you very much for rating our hotel high. We are glad you spent a pleasant stay with us and hope to welcome you back soon again.Ivana, Guest relations

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Dec 2023
Response from Ivana K. on 7 Dec 2023
Dear Ian,thank you for taking time to share your positive experience from our hotel and for your highest rating. We are glad our location was convenient for you and your overall impression was very good. We will be looking forward to your next visit.Ivana, Guest relations

10/10 Excellent

Katherine

Liked: Amenities, property conditions & facilities
I stayed 3 weeks at Grand Majestic and everything was great. It is in a very convenient location. The staff was helpful and they have a great breakfast buffet.
Stayed 7 nights in Nov 2023
Response from Ivana K. on 7 Dec 2023
Dear Katherine,thank you for choosing us as a place of your stay during your time in Prague and for taking time to tell us about your positive experience with our hotel. We appreciate all your comments and are very pleased to hear you were satisfied with our services and your stay with us was comfortable.We sincerely hope to welcome back on your next jourey to our beautiful city.Ivana, Guest relations