Excellence Resorts in Playa Mujeres from NZ$1,208

"It was affordable, very clean and efforts were always being made to maintain the property. Food was mediocre, but there were lots of choices which made up for it. Male bar staff by the pool were not super helpful/ or approachable , but female staff around the pool, on the beach and in housekeeping worked so hard and were nothing short of wonderful. Rosio and Fabi ans well as Abigail in cleaning were exceptional and were a big part of why I feel positively about the resort. "

"Ocean was blocked by the roof. Pool did not have enough chairs - had to wake at 6 am to get a chair at all. No chairs on the beach. Pool was clean and entertainment staff around the pool were energetic and fun"

"Originally I was going to get the trending room but, because I’m a VIP through Expedia they upgraded me to the garden view. The view was beautiful!"

"Loved everything about this resort. Highly recommend "

"Clean room, staff and amenities."

"Entertainment was good. Staff was very kind and helpful. Food was average at best. "

"This was my second stay at the Hilton Mar Caribe Bay. and the service was excellent. This time the resort appeared much more crowded, and unfortunately the difference showed in the overall experience. Cleanliness around the property was inconsistent, with dishes and trash sometimes left unattended. My room was also not cleaned during the day until I requested it after returning around 3 PM. I paid for an Enclave expecting access to the Chala Lounge and the added privacy and services that come with that upgrade. However, the lounge was frequently closed for private events, which limited access during most of my five-day stay. Because of that, the Enclave upgrade did not provide the benefits I expected. That said, I do want to recognize a few outstanding staff members who made a positive impression: Reyes and Johanna near the pool, and Carlos in the Chala Lounge when it finally reopened toward the end of the trip. Their service was excellent. Overall, the resort is beautiful and the ocean views are wonderful, but during this stay the value of the upgraded room did not match the experience."

"The property is newly built and it shows. Modern, clean and welcoming. The ocean was swimmable and the food was great. The Excellence properties have been nothing but excellent in our experience. "

"The staff were very attentive and helpful"