Excellence Resorts in Punta Sam from NZ$1,011

"everything was perfect. Tough to make reservations for the restaurants, but overall great experience."

"Our stay at Beloved Playa Mujeres - Couples Only All Inclusive was honestly one of the most relaxing trips we’ve had in a long time. From the moment we arrived, everything just felt easy. Our room was very clean, spacious, and comfortable—exactly what we needed to disconnect and rest. The staff really made the difference. Everyone we interacted with was genuinely kind and attentive, not in an over-the-top way, just natural and welcoming. You could tell they truly care about the guests having a good experience. We spent most of our time at the beach, which was calm and never too crowded—perfect for a couples-only atmosphere. If you’re looking for a quiet, stress-free place to unwind as a couple, this is it. We would absolutely go back."

"Everything was great , except the buffet everytime"

"Amazing staff that makes you feel at home. Amazing food and overall impressive property"

"Good food"

"The property and staff were amazing! The Entertainment team was so dedicated and engaging. We will definitely return :)"

"The property is beautiful. The staff amazing. Food was delicious. Our issues with this stay were all our room. The most uncomfortable bed I have ever slept in. Hard as a rock! If you have a bad back like I do, be warned. Our room fridge was never stocked the whole week we were there and when we tried to order items by room service, they never showed up. We travel to Mexico so twice a year. All though this was a nice trip, this particular resort will not make the repeat visit list."

"Everything was excellent; the only area that could be improved is the night entertainment and shows."

"The Good:The resort and rooms are absolutely stunning with a true 5-star aesthetic. The property is visually beautiful and well-maintained. The Not-So-Good: Kid-Friendliness: A huge miss for parents. Pool service (food/drinks) doesn’t start until 11:00 AM. We were there by 9:00 AM, and by the time food arrived, the kids were hangry. Even towels and water are DIY until 11:00 AM. Dining: Food quality was "meh" at best. On the all-inclusive plan, drinks were watered down, though tipping generously helped. Arrival Logistics: Check-in was slow and frustrating; staff seemed indifferent to restless kids after a long flight. Transfers: The paid "private" airport transfer was disappointing. It functioned like a shuttle rather than an assigned driver, leading to more unnecessary waiting. Verdict: Beautiful resort, but the service logistics and rigid hours made it difficult for families with young children"