Overview of Cello Hotel

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Guest reviews

3.6 / 5Good
39 reviews


  • Free WiFi
  • Free parking
  • Air Conditioning
  • Restaurant



Popular LocationJungceylon Shopping Center7 min walk
Popular LocationBangla Road9 min walk
Popular LocationParadise Complex14 min walk
AirportPhuket (HKT-Phuket Intl.)56 min drive

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Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Deluxe Room, 1 Double Bed

    Deluxe Room, 1 Double Bed

    Room amenities

    • 38 sq m
    • City view
    • Sleeps 3
    More details
  • Deluxe Room, 2 Single Beds

    Deluxe Room, 2 Single Beds

    Room amenities

    • 38 sq m
    • City view
    • Sleeps 3
    More details

About this area


Located in Patong, Cello Hotel is on the Strip and near the beach. Jungceylon Shopping Center and Bangla Road are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Patong Beach and Tri Trang Beach. Phuket Fantasea and Phuket Aquarium are also worth visiting.

Visit our Patong travel guide
Popular Location

What's nearby

  • Jungceylon Shopping Center - 7 min walk
  • Bangla Road - 9 min walk
  • Paradise Complex - 14 min walk
  • Patong Beach - 16 min walk
  • Freedom Beach - 12 min drive

Getting around

  • Phuket (HKT-Phuket Intl.) - 56 min drive

About this property

Cello Hotel

Adventure hotel connected to a shopping centre in Patong with free parking
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/café. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, concierge services and dry cleaning. All 29 rooms boast spring water baths, and offer free WiFi and TVs. Other amenities available to guests include fridges, room service (during limited hours) and premium bedding.
Cello Hotel offers 29 forms of accommodation which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include a combined bath/shower unit, spring water baths, bidets and complimentary toiletries.
This Patong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Limited parking spaces
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Limo/town car service

Food and drink

Cooked-to-order breakfast available for a fee daily 7:30 AM–noon: THB 150 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available
Coffee/tea in a common area

Things to do

Motorised watercraft
Scooter/moped hire
Scuba diving

Family friendly

Dry-cleaning service
Laundry facilities
Rollaway/extra beds (surcharge)


ATM/banking services
Free newspapers in reception
Front-desk safe
No lifts
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken





Smoke-free property
TV in reception

Room amenities


Climate control (air conditioning)
Blackout drapes/curtains
Premium bedding
Rollaway/extra beds (surcharge)


Free toiletries
Shower/bathtub combination
Spring water bathtub


TV channels

Food and drink

Free bottled water


Access via exterior corridors



Check-in between 2 PM - 6:30 PM
Early check-in subject to availability
Late check-in subject to availability


Check-out before 11:30 AM
Late check-out subject to availability

Special check-in instructions

  • 24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.


  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 500 per night.
  • Cots (infant beds) are not available.

Payment types

American Express

Important information


You'll be asked to pay the following charges at the property:

  • New Year's Day (1 January) Gala Dinner per adult: THB 499.00
  • New Year's Day (1 January) Gala Dinner per child: THB 199.00 (from 12 to 4 years old)

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: THB 150 per person (approximately)
  • Airport shuttle fee: THB 800 per vehicle (one way)
  • Late check-out fee: THB 1000 (subject to availability)
  • Rollaway bed fee: THB 500 per night
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms.

Property is also known as

  • Cello Hotel Patong
  • Cello Hotel
  • Cello Patong
  • Cello Hotel Patong, Phuket
All reviews

Guest reviews

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition


  • Disliked: Cleanliness

Check in process was long, staff member seemed very confused and had trouble locating our reservation. Cleanliness level was good in the lobby, but rooms could use a lot of improvement. WiFi was very spotty and only worked in the lobby.

Stayed 4 nights in Dec. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Long and well deserved review.... I was going to leave a 5 star review regardless of my last day, but after what happened, I wish I could give this place all the stars. Woke up in the morning of my last day violently ill with food poisoning. By check out time, I was still sick and really not in good shape. The staff here went far and beyond what anybody could ever hope for, one woman went to the chemist on her own accord and bought me medication out of her own pocket and tried to refuse my money for reimbursement, she then let me rest on a couch recovering until my ride to the airport arrived. They showed such compassion and genuine concern for my health that was not expected but so happily received. There is a sign on the wall, "Come as a friend, leave as family." This statement could not be any more true. These people really do care about their guests. Thank you so much for a lovely stay. I can guarantee that I will be back. Best wishes to Cello Hotel.

Stayed 4 nights in Jan. 2019


very close to the banzaan night market

quite near to the banzaan night market and shopping mall. location wise is good. water clogging in the bathroom as if you take shower more 10 min it started to flood.. no hair dryer so u need to borrow from the counter. no hanger in the closet so u need to bring your own? actually i am kind of surprise that there are no hanger in the closet.. the internet connection was poor, so u might need to go to the lobby for surfing.

Pros: the staff is suuuuuuuuuuper helpful and friendly. 5 stars for her!

Cons: make sure there is no water clogging in the bathroom. not sure are you able to solve the wifi connection problem.

Location: banzaan night market and biggest shopping mall in phuket.

Stayed 3 nights in Mar. 2018

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort


  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A horrible experience. A nightmare. Never again!

I had a very bad experience during my stay at this hotel. On check-in, I asked the staff at the hotel reception if the room had a safe box. I was told that the room did not have a safe box, but I could use the safe box located at the hotel reception. When I questioned the security, I was told not to worry as there was a 24-hour security camera installed. The next morning I deposited my valuables in the safe box located at the hotel reception, and then left the hotel. I returned to the hotel a few hours later to discover that someone had stolen a significant amount of cash from my safe box. I immediately reported this to the staff at the hotel reception, but they didn't seem to be interested in helping me. I then asked the hotel staff to call the police, but they seemed hesitant. I then walk to the nearest police station where I made a report of the stolen cash. To my good fortune, 2 policeman escorted me back to the hotel. The police reviewed the video footage and noted that the security cameras were switched off for 6 minutes just a few minutes after I deposited my valuables in the safe box and left the hotel. The evidence suggested that an employee of the hotel was responsible for the thief of my money. The manager of the hotel was informed and the money was returned to me. My holiday in Thailand was completely ruined with what I had experienced at the Cello Hotel, where I stayed the last 2 nights of my 2 week holiday. I have nothing other than a bad memory of this hotel.