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"The room was dirty, hair globs on the floor and old stained pillows "

"I took the taxi so I couldn’t say about the free shuttle, but the onsen was perfect that I would return again. The sushi in the Hakone dining buffet was fresh. The unlimited amount of alcohol in the buffet surprised me. The Mountain View from the private bath and the 6th floor open air bath were so pretty. The staff was cordial too. The room was so nice that I didn’t feel like going outside for my stay. There’s an underpass within the hotel that takes you to morinoyu and the kowaiken water park for the family. I would definitely go again soon and recommend it for people experiencing an onsen for the first time."

"I booked including breakfast and dinner. Surprised the dinner including free flow drink(alcohol included)! Food it self also very nice. Room was little Japanese style. Totally strongly recommend!!"

"Loved the room, great for families and kitchen well equipped. The onsen and sauna were a great addition to the stay. Would recommend that you bring food supplies as only one place near the station to get food."

"Private hot spring and wonderful food "

"Unique and beautiful hotel with very attentive staff and excellent restaurant attached as well. Would highly recommend- a highlight of our trip "

"The staff here was very inflexible. Too many rules that aren’t communicated ahead of time. We expected to be able to have dinner at the hotel and were told they couldn’t accommodate us. Do not plan to arrive before 3pm as your room won’t be ready and you can not use any of the facilities. We were forced to wander the little town in the pouring rain. It was a lot to get out to this resort for one day. We would skip it next time and go straight to Kyoto "

"loved the place, so much history & really does everything to preserve that. We had he forest wing corner room, which was great. Superb breakfast. Wished we’d stayed longer. "

"Location: perfect for ropeway and pirate ship cruise. 2 min walk away. Rooms: amazing lake view Staff: went above and beyond for every little request Hotel: gorgeous lobby, foot bath outside lobby overlooking the lake. Easy to book private onsens which were impeccably kept and really nice for a family gathering Food: the staff went above and beyond, helping fix a very quick vegetarian dinner for the vegetarians in my family. The spread was amazing and huge. Same for breakfast. Rooms: very clean and very comfortable. Highly recommended stay - wish we stayed longer here!"