This is a luxury hotel, excellently situated for the Philharmonic, Ballet and Hermitage, but it's the service which makes it stand out. We haven't been in any hotel, anywhere, where we've felt so welcome and so well-looked after. Within 24 hours the staff had remembered our name and room number and were tireless in their readiness to help in any way they could. On top of this, each of the hotel's restaurants provides first class food - so good that for our 4 day stay we never ate anywhere else. Another excellent service is the provision of luxury cars from the hotel door to wherever you might want to go, at a very reasonable cost...after being mightily ripped off when we took a taxi in the street we went everywhere else by limousine!
The hotel was centrally located within easy reach of the main train station, metro, shops and sites. It was warm and very friendly. The staff could not have been more helpful and spoke a reasonable amount of English. They went out of their way to make our stay memorable. Everything was done with a smile
Breakfast was varied and of good quality.
Our luggage was kept secure while we went on a two night stay to Moscow - without any charge!
We couldn't fault the stay in any way.