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"Beautiful building, very lovingly maintained. The staff were friendly but not always able to speak English properly. The whole experience had an air of 'The Grand Budapest Hotel' film: both in terms of grandeur and comedy value. Gym was very poor for a 5 star hotel. "

"The nicest hotel we have ever stayed at. Beautiful, amazing services and amenities."

"Beautiful hotel and well maintained for how busy it was. The room was incredible with unobstructed views of mt Fuji. I bit far from town but a free shuttle bus provided transportation to nearby shopping and restaurants. The FujiQ was right next store so if you go to the park it’s very convenient."

"What a treat it was to stay in this accommodation near the end of our trip through Japan. It was a great place to relax and made accessing Hakone's attractions very easy. Wish we could have stayed for more nights! We were disappointed that more coffee pods were not provided by the host for the advertised in-room coffee maker (rare in Japan) - only three for our multiple night stay with two adults. Trekking up and down from the 7-eleven with to-go cups wasn't ideal. That said, the room amenities and complimentary snacks/beverages were appreciated. "

"Check-in was quick and efficient. We had 4 rooms for a group of 10. The wine lounge (included as our package) was a great way to hang around with variety of wines, snacks, ice cream, etc. We missed the tea house as we were there at 4p and spent time to settle and picked our yukata before closing at 6pm. Dinner was good even though we didn’t have the wagyu package. Buffet breakfast has a lot of variety. The bed or futons were comfortable. In a nutshell the the place very nice, just too pricy. Would be nice if we can stay for another night to enjoy everything there."

"Nice hotel close to Gora Station. We got a room in the condo wing and it was very spacious with a great view. Easy walk to a couple of main sites in the area, such as the Open Air Museum. Staff was also nice. Breakfast buffet was really good, too. Only complaint was the breakfast buffet room was cramped, so navigating through the food tables/areas with your tray and all the people was not fun."

"Lovely place. Exquisitely comfortable"

"Beautiful place and really nice food."

"Hotel was clean and the staff were all very polite and helpful. The beds were a little uncomfortable, the AC didn’t work well and the room was hot but we were able to open the windows which was nice. Overall, the hotel was dated and guest rooms could use a renovation "