- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived in Mumbai at midnight from an international flight. I had the supposed location on my gps and set out from the airport. Shortly after arriving at the set God location, we could not find the property anywhere. We asked the locals and they said they were not aware of its locations. I called OYO, but they required an additional alpha numerical code I was not issued. They were not able to assist me after 3 calls. I contacted Hotels.com and after placing me on hold, indicated they had contacted the property and gave added directions. After 1-1/2 hours in driving around Mumbai in the middle of the night, I was never able to locate the property. I end d up booking another room at a hotel we had passed by in the area. I appreciate hotels.com refunding my payments.