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Crystal Palace Hotel

3.5 star property
Hotel with a restaurant, 4-minute walk to Artisan Market

Choose dates to view prices

Located close to Artisan Market and Contemporary Art Museum, Crystal Palace Hotel provides a coffee shop/cafe, dry cleaning/laundry services and car hire on-site. The on-site restaurant offers breakfast, lunch and dinner. In addition to a bar and a gym, guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Room service
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Deep-soaking bath
  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Deep-soaking bath
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Deep-soaking bath
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Triple

Standard Triple

Standard Triple

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Deep-soaking bath
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room

Twin Room

Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Deep-soaking bath
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Map
AV 18 de Julio 1210, Montevideo, 11100

What's nearby

  • Independence Plaza - 12 min walk - 1.1 km
  • Salvo Palace - 12 min walk - 1.1 km
  • Solis Theater - 15 min walk - 1.3 km
  • Puerto de Montevideo - 3 min drive - 2.2 km
  • Punta Carretas Shopping Mall - 5 min drive - 4.1 km

Getting around

  • Montevideo Central Station - 5 min drive
  • Montevideo (MVD-Carrasco Intl.) - 40 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Il Mondo Della Pizza - ‬3 min walk
  • ‪Centro Bar - ‬3 min walk
  • ‪Bar Candil - ‬4 min walk
  • ‪Atorrante Café - ‬3 min walk

About this property

Crystal Palace Hotel

Hotel near Puerto de Montevideo
Located close to Artisan Market and Contemporary Art Museum, Crystal Palace Hotel provides a coffee shop/cafe, dry cleaning/laundry services and car hire on-site. The on-site restaurant offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a bar and a gym.
Additional perks include:
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • A local area shuttle, laundry services and luggage storage
  • Free newspapers, a 24-hour front desk and meeting rooms
Room features
All 59 rooms boast comforts such as air conditioning, in addition to perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with deep-soaking baths and bidets
  • 30-inch LCD TVs with cable channels
  • Heating, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Covered parking on site (USD 12 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 9 for adults and USD 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 10 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.00 per person, per night, up to 5 nights. This tax does not apply to children under 11 years of age.
  • You may be asked to pay the following charges at the property from 15 November to the day after Easter: Uruguay value-added tax (10%). Nonresident travellers who present a valid passport and tourist visa may be exempt from value-added tax (10%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 9 for adults and from USD 9 for children
  • Covered self-parking fee: USD 12 per day
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Crystal Palace Hotel Montevideo
Crystal Palace Montevideo
Crystal Palace Hotel Hotel
Crystal Palace Hotel Montevideo
Crystal Palace Hotel Hotel Montevideo

Frequently asked questions

Is Crystal Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crystal Palace Hotel?

Self-parking is available for USD 12 per day.

What time is check-in at Crystal Palace Hotel?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Crystal Palace Hotel?

Checkout is at 11 AM.

Where is Crystal Palace Hotel located?

Located in Montevideo Centro, this hotel is within a 10-minute walk of Artisan Market and Contemporary Art Museum. Independence Plaza and Solis Theater are also within 15 minutes. Montevideo Central Station is 22 minutes by foot.

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Reviews

Crystal Palace Hotel Reviews

8.2

Very good

8.4

Cleanliness

8.8

Location

8.0

Staff & service

7.8

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 64 out of 201 reviews
Rating 8 - Good. 95 out of 201 reviews
Rating 6 - Okay. 26 out of 201 reviews
Rating 4 - Poor. 11 out of 201 reviews
Rating 2 - Terrible. 5 out of 201 reviews

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to walk to the coast or old town center, or take a bus anywhere else. Staff were very friendly and helpful. The hotel offers a convenient and quick laundry service. The room was comfortable and clean although it was on the smaller side. Breakfast included a variety of food options and was reasonably priced (it was included with some reservations but not mine). Overall I had a great experience.
Stayed 7 nights in Mar 2023

4/10 Poor

OSCAR

Disliked: Staff & service, property conditions & facilities, room comfort

Una noche para el olvido

En nuestra reserva consta que la habitación debía tener una cama queen size. Al hacer el check in, advertí que eso no se respetó, pues me dieron una doble con dos camas separadas. Solicité el cambio y se me informó que el hotel estaba lleno y que además en la reserva que les mandó Hoteles.com, no estaba detallada esa preferencia en el tipo de cama. Les mostré el correo electrónico en el que Hoteles.com me confirmaba la reserva, pero insistieron que eso no estaba especificado en la comunicación recibida por el hotel. La atención de los recepcionistas es pésima, su disposición para solucionar los problemas a los huéspedes es CERO, tanto en el turno matutino como en el nocturno. Solicité la intervención de un superior pero me lo negaron.
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Badly aged hotel. Disappointed.

We thought it was a 4 star hotel, but in reality, it's like a 2.5 star property. First of all, all the facilities are outdated, with only one elevator working when we stayed. The walls are full of cracks, and they don't even provide a single complimentary water bottles to a customer, which I've never seen in my life in a "4 star" hotel. Being inside this aged hotel is quite depressing as well. The only good thing about this hotel was the centric location, but that's it, quite disppotining experience.
Stayed 1 night in Feb 2023

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Genial todo!

Estuve solo un par de días y el uso del hotel fue poco, aún así debo decir que todo fue muy bueno, la apariencia del hotel muy cuidada y agradable. Limpieza impecable. Desayuno completo y muy bien atendido.
Stayed 2 nights in Feb 2023

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities
Nos gustó mucho el hotel, estaba muy limpio, las camas son muy cómodas , está muy bien situado, en el corazón de Montevideo, pero la habitación no era nada ruidosa. El personal de recepción es muy amable y correcto. Muchas gracias
Stayed 1 night in Jan 2023

10/10 Excellent

jesica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy burno

Lindo hotel, recepción bien, cuando pregunté si se podía poner una habitación con una cama sola porqué fuí en pareja me contestó las camas individuales son grandes.👍 Desayuno variado. Volvería.
Stayed 1 night in Nov 2022

6/10 Okay

Edmar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Razoável

O atendimento no check in foi correto e cortês. Os problemas começaram quando nos levar ao 5 andar (quarto 506). Ao sairmos do elevador ja sentimos o cheiro de mofo, o andar todo carpetado, mas em péssimo estado. No quarto a situação piorou muito. Tentamos mudar, mas so conseguimos no dia seguinte, tivemos de dormir da janelas abertas para suportar o forte odor. Mo dia seguinte mudamos para p 6 andar (quarto 609), parece que recentemente reformado e sem carpete, e o restp da estadia foi ok. O café é bom, sem luxos. A localização permite facilidade de deslocamento, por ficar a meio caminho entre a cidade velha e a area mais moderna e badalada )Pocitos e arredores). Localizado na area mais central, com os problemas das areas centraos de grandes cidades, mas não tive qualquer sensação de insegurança, andamos com tranquilidade tanto durante o dia, quanto durante a noite. Recomendo pedir para ver o quarto antes de encerrar o check in.
Stayed 4 nights in Oct 2022

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
el hombre de la recepción llamado Rony fue muy grosero con nosotros, la habitación era muy pequeña, el hotel es muy caro en general. el desayuno tiene muy poca variedad.
Stayed 2 nights in Jun 2022

6/10 Okay

Cristian

Liked: Staff & service, property conditions & facilities
Es de fácil acceso, sin embargo la limpieza no estaba pulcra encontrando zancudos, mosquitos y lo peor en el baño pelos pegados el el piso y bañera. Se ofreció cambiar habitación, mejoró pero no apoyaron en traslado.
Stayed 2 nights in Feb 2022

6/10 Okay

Daniel

Liked: Cleanliness
Disliked: Staff & service, room comfort

Great location , horrible staff

The location is great , the value is excellent, rates are probably very low because of the pandemic , all the staff aside from housekeeping, could use a class on “ hospitality business 101 “ there were times I thought I was invisible , they either ignore you , or they are just rude …. Room was ok and for this price I don’t complaint the only problem the bathroom sink didn’t have a p trap and every night had to plug the sink , to avoid sleep with sewer odor …come on a simple cheap fix ….
Stayed 7 nights in Dec 2021

10/10 Excellent

Ricardo Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es excelente, la administración es flexible, el personal es muy amable y la relación precio/calidad es muy buena.
Stayed 1 night in Dec 2021

6/10 Okay

Jorge Gustavo

Liked: Cleanliness, property conditions & facilities, room comfort
Fomos muito bem atendidos no nosso check-in, que foi com o pessoal do turno da tarde. Infelizmente, não tivemos a mesma experiência com o pessoal do turno da manhã, que eram extremamente sem vontade. No geral, a hospedagem foi ok. Tivemos problema com o WiFi no quarto de final 09 e nos alteraram para um quarto superior, graças ao bom serviço do pessoal do turno da tarde.
Stayed 4 nights in Nov 2021

10/10 Excellent

Melvin

Good
Stayed 1 night in Nov 2021

6/10 Okay

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ubicación muy práctica y habitaciones amplias

La ubicación del hotel es muy práctica (en pleno centro de Montevideo, sobre la avenida principal). La habitación de tipo Superior es espaciosa y cómoda. El personal fue muy amable y servicial, pero tienen poco personal y no dan a basto (tuvimos un problema en la habitación cuando llegamos el viernes por la tarde y nadie pudo resolverlo hasta el sábado porque la persona de recepción no podía dejar su puesto de trabajo y no había nadie de mantenimiento). El desayuno estuvo bien, pero fue un poco decepcionante por la falta de variedad y porque se notaba que los bizcochos no eran de ese día (incluso en pandemia, nos hemos quedado en hoteles de menor calidad con una oferta mucho más amplia, apetitosa y fresca). En general, es un buen hotel pero no es un hotel de cuatro estrellas, como se publicita.
Stayed 2 nights in Sep 2021

6/10 Okay

Martha, Elmhurst, NY

Property looks well kept and clean. However, the room could have a more detailed maintenance.
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hallway, main entrance. Large entrance with big sofa and water come down.
Stayed 4 nights in Feb 2020

6/10 Okay

ÀNGEL

PASABLE

Sólo fue una noche. La habitación bien. recepción únicamente correcta
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es excelente, la atención del personal es inmejorable. La calidad del desayuno debe mejorar.
Stayed 6 nights in Dec 2018

2/10 Terrible

luis

Disliked: Property conditions & facilities
Pésima ubicación en barrio lleno de drogadictos e indigentes, personal prepotente u maleducado querían alojarme en una habitación apestosa a humedad y caño, instalaciones viejas alfombras podridas, quisieron cargarme dos veces la estadía y ni siquiera me hicieron un reembolso porq decidí no quedarme en su mugrero
Stayed 2 nights in Jan 2019

8/10 Good

Teresita

A excepción de que justo el service room no funciono por reparación de la cocina, la atención y el servicio estuvo bien
Stayed 3 nights in Nov 2018

8/10 Good

Cassiane

Liked: Cleanliness, staff & service, room comfort
A cortina ao invés de box é um horror. Enquanto vc toma banho gruda em vc, e molha o banheiro todo.
Stayed 2 nights in Nov 2018

4/10 Poor

Roe, New Jersey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms need to be updated.The bathroom smelled of urine. The carpet in the room and hallway smelled. The bathroom door handle was loose. The hotel lobby and where they had the buffet breakfast were the only yhings that looked updated. The staff was not friendly or welcoming at all.
Stayed 3 nights in Nov 2018

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location Great Service!

It is a great location walking distance to many museums, the old Montevideo and restaurant. Service was great, Maid derive outstanding. Comfortable bed and pillows. Nice diverse breakfast.
Stayed 2 nights in Oct 2018

6/10 Okay

ELOY

Liked: Property conditions & facilities

Hotel céntrico, lo recomiendo por esto.

Estuve sólo una noche en viaje de turismo, el hotel está muy céntrico, ampliamente conocido siendo esto una gran ventaja con los taxis ,no hay que estar dando direcciones, hubo un descuido de la limpieza pues habían restos de comida en el mini bar, esto fue desagradable, por lo demás bien, el check in muy rápido.
Stayed 1 night in Oct 2018

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, great service

They are very helpful at the desk and held our luggage so we could go on an overnight to Colonia. They told us we’re to get a plug so we could plug in our phone and are very pleasant to deal with.
Stayed 1 night in Oct 2018