Ratings based on 103 Verified Reviews

3.8 out of 5
75% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia-Verified Reviews
3 out of 5
by A verified traveller

Posted 12 Mar. 2020
Comment from Hotel Management
12 Mar. 2020 by Paulo G., Hotel Management
Dear guest, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guest’s experience through our service. Our team is always available to provide excellent service and on this occasion we can see that we have almost met your expectations, thanks to your valuable feedback. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Pestana Casablanca. Dear guest, again, thank you for your feedback, which I have immediately shared with our team. Best regards from a sunny Casablanca,
4 out of 5
by A verified traveller from London

Posted 15 Feb. 2020
Spacious property with really nice decor. Staff were freindly. However the taxi service provided by the hotel was disappointing with dishonest drivers.
Comment from Hotel Management
17 Feb. 2020 by Paulo G., Hotel Management
Dear Mr Habib, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guest’s experience through our service. Our team is always available to provide excellent service and on this occasion we can see that we have almost met your expectations, thanks to your valuable feedback. We are sorry for the dishonesty of the taxi drivers and would like to assure you we will be more careful in choosing them. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Pestana Casablanca. Mr Habib, again, thank you for your feedback, which I have immediately shared with our team. Best regards from a sunny Casablanca,
4 out of 5
by A verified traveller

Posted 10 Jan. 2020 on Hotels
Comment from Hotel Management
11 Jan. 2020 by Paulo G., Hotel Management
Thanks for your feedback! Looking forward to welcoming you again
4 out of 5
by A verified traveller

Posted 6 Jan. 2020
Arguably, the best location in Casablanca, but there is an absolute lack of information in the rooms. Not even a phone directory or which amenities you’re entitled to. You have to ask for appliances like microwave over or kettle. This should be informed to you during the check-in.
Comment from Hotel Management
7 Jan. 2020 by Paulo G., Hotel Management
Dear guest, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guest’s experience through our service. Our team is always available to provide excellent service and on this occasion we can see that we have almost met your expectations, thanks to your valuable feedback. We are sorry you haven't been given enough information upon check in. Be assured we'll reinforce training in that way. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Pestana Casablanca. Dear guest, again, thank you for your feedback, which I have immediately shared with our team. Best regards from a sunny Casablanca.
1 out of 5
by A verified traveller

Posted 2 Jan. 2020
I didn’t like the staff, they were rude, never smiles and didn’t make you feel welcome.
Comment from Hotel Management
3 Jan. 2020 by Paulo G., Hotel Management
Dear guest, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guest’s experience through our service. I am truly sorry to hear that this time we have not met your expectations and fell short of fulfilling your expectations as a guest. Dear guest, we would be incredibly grateful if you would give us another opportunity to change your opinion and to show you that your feedback has been heeded. I really hope we have the pleasure of welcoming you back to the Pestana Casablanca in the near future, whereby we will be able to provide you with the highest level of service for which we are internationally known for! Best regards,
5 out of 5
by A verified traveller

Posted 17 Dec. 2019
Walkable to beach and malls nearby. Located near some best restaurants in the Casablanca. Good ocean view aswell with balconies.
Comment from Hotel Management
17 Dec. 2019 by Paulo G., Hotel Management
Dear guest, Thanks for taking the time to give us a feedback about your Pestana experience. We are so glad to see you've enjoyed your stay and look forward to welcome you back again soon.
5 out of 5
by A verified traveller

Posted 14 Dec. 2019
this time check in was so great thanks for ELHAM..................
Comment from Hotel Management
16 Dec. 2019 by Paulo G., Hotel Management
Dear guest, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guest’s experience through our service. Our team is always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Pestana Casablanca. Dear guest, again, thank you for your positive feedback, which I have immediately shared with our team. Best regards from a sunny Casablanca,
5 out of 5
by A verified traveller

Posted 11 Nov. 2019 on Hotels
Comment from Hotel Management
14 Nov. 2019 by Paulo G., Hotel Management
Thanks for your feedback! Looking forward to welcoming you.
4 out of 5
by A verified traveller

Posted 4 Nov. 2019
Pestana Casablanca is located on the beach in upscale Anfa, away from the traffic and noise in downtown Casablanca. But, no worries, there are plenty of restaurants and retail available nearby at the adjacent Anfa Place Mall and on the boardwalk. I stayed in an Executive King suite and I believe all the rooms at this property are apartment-like suites. My room was very spacious and modern with an excellent view of the ocean and the pool. The beach can be accessed directly from the hotel and the pool is small, but well-maintained (it was not crowded when I was there and was very relaxing). Hafsa and all the front desk staff were friendly and helpful. The airport transfer service provided by the hotel was very convenient. I would definitely stay here again or at another Pestana property.
Comment from Hotel Management
5 Nov. 2019 by Paulo G., Hotel Management
Dear guest, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guest’s experience through our service. Our team is always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback. We look forward to welcoming you back in the near future and on the next occasion I would like to personally welcome you to Pestana Casablanca. Dear guest, again, thank you for your positive feedback, which I have immediately shared with our team. Best regards from a sunny Casablanca,
5 out of 5
by A verified traveller

Posted 30 Oct. 2019 on Hotels
Comment from Hotel Management
31 Oct. 2019 by Paulo G., Hotel Management
Thanks for your feedback! Looking forward to welcoming you.