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"staff at the front desk need to be more welcoming, lack of good customer services. No offer of luggage service to our room. The room location was not step free, it was outside the main build and it was raining, be careful of the slippery tiles "

"Everything about my stay was wonderful, will definitely recommend and will definitely revisit. The staff went over and beyond to during my entire stay. Quiet lil gem"

"I Mixup the dates, never went to this hotel . I got a big penalty amount for changing the date, even though I change the date. I thought that the hotel will help me and I wrote to them, never got a answer back from the hotel. Not were nice from the hotel, I hope is worthwhile standing in May"

"Very good, lovely room, staff are brilliant. Shame my room overlooked the high street so it was very loud at night"

"Breakfast was good but a bit cold. Friendly staff and clean rooms "

"Upon arrival in my room the smell that greeted me was unbearable. It was coming from the drains and the whole room smelt awful. When shown the only other available room which was adjacent to my room, that room smelt also badly of drains. Thankfully Aiden was very helpful and allowed me to move to a flat in the hypnos residences which was wonderful and much preferable to the hotel. When going back to the hotel for breakfast, I had to wait 25 minutes for an omelette and a cup of coffee and the omelette was not edible. It was worse than a child could make. I left the omelette and left the hotel. There is also no parking at the hotel and a loud ball court across the road. Not to mention the balcony from the smelly room looked directly at a wall! I will not spend my money at Hypnos boutique hotel again. The Hypnos residences are far better."

"Everything spot on"

"the hotel staff are very helpful and friendly ive stayed here many times,it's clean and the rooms are always clean and tidy and the facilities are always more then enough for your stay.. the pool is a lovely bonus"

"Everything was excellent "