6/10 Okay

Verified traveller

22 Aug 2017

Disliked: Property conditions & facilities, room comfort

Poor stay for everything

The bed is very small if can have a super single then it might be better. And the room is very small as well compared to previously when I stay there. The bathroom is a little old and the bed is not comfortable The breakfast catered is not nice at all

Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

26 May 2017

11 @centry hotel

The location is not bad compare for the price The hotel extension to 6pm is more expensive (88 rm) then KSL hotel (75rm), was told to extend the check out time , hotel will divide the amount of the whole say to 2, the original price of hotel is 180 rm.

4/10 Poor

Tan, Singapore

16 May 2017

Disliked: Cleanliness, property conditions & facilities, room comfort

Near to KSL

The hotel was not as new as in the photo and the hotel room was not well maintain. The hotel room have mold/mildew smell.

6/10 Okay

Verified traveller

5 May 2017

Disliked: Cleanliness, room comfort

Bedsheets need to be change and need to replace a new basin and seat cover

6/10 Okay

Vanessa

3 May 2017

Disliked: Cleanliness

4/10 Poor

Loh

27 Apr 2017

Disliked: Staff & service

I stayed there with my daughter after her dismissal from school. She wore her school uniform there. The next day, after checked out at 12pm, my daughter alerted that she has left her uniform in the wardrobe in the hotel room. We returned to the hotel about 2 pm to retrieve the "lost item". The room has been made up already and the front desk staff checked the hotel's lost and found area, but my daughter's uniform could not be found. I am puzzled how the uniform could gone missing in about 2 hours time and the staff who cleaned the room claimed that she did not see the uniform in the room. The only reason I could think of is that the staff when cleaning the room could have thrown the uniform away out of convenience instead of returning it to the hotel's lost and found area. I have provided my contact in case they find my girl's school uniform. But now it is near 1 week already, there is still no news from the hotel.

8/10 Good

Xiao Xiang

17 Apr 2017

Liked: Staff & service

8/10 Good

Tee

17 Apr 2017

Liked: Cleanliness, staff & service, room comfort

Good location, proximity to lots of eateries.

Location was a plus consideration for selecting the hotel. Service was prompt. Except for the availability of carpark lots for the guests.

2/10 Terrible

Frankie

4 Apr 2017

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

bad experience on room cleanliness

1st room I go in, the smell is terrible until I feel want to vomit, that is humid smell, I'm ask to change, the staff is good and allow me to change, after that I choose to stay at the room they provide, even the smell is not terrible as the first 1, but I still feel humid and smelly.

8/10 Good

Verified traveller

30 Mar 2017

Liked: Staff & service, room comfort

4/10 Poor

jou, Singapore

29 Mar 2017

Disliked: Cleanliness, property conditions & facilities, room comfort

A hotel beside KSL City Mall

A very bad and disappointing stay at the hotel. Have a stench of bad odour at hotel lobby. Another stench in the room. It smelled like dirty sock not wash for months. Dusts were everywhere and the warm shower does not feel like it is warm water. Wardrobe is spoiled and air-con does not feel cool. Insufficient lighting in the room as well. It is just terrible.

4/10 Poor

Verified traveller

10 Mar 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick getway break

Convenient, accessible is the only uptmost reason why i choose to stay here. I wont expect a prefect getway knowing the price i paid for. A clean bedspread, a working toilet flushing system complete with clean picture tv is good enough for me. Thank you.

8/10 Good

Nurul Fathin

1 Mar 2017

Liked: Cleanliness, staff & service, room comfort

convenient and clean and comfortable hotel overall

It is pretty good place, but the wifi is really horrible. it is slow and it keeps prompting to log in after a few minutes of inactivity. it auto logs out of the wifi when you lock your phone too. The furnitures look a bit old but the bed and pillows are really comfortable and clean. The locker is low batt and cannot be used. breakfast is good too!

8/10 Good

Kok Soon

24 Feb 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall room is fine, breakfast simple.

6/10 Okay

See hau

20 Feb 2017

8/10 Good

Winston

13 Feb 2017

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Chew

7 Feb 2017

Liked: Cleanliness

Convenience and value for money

It was pleasant. The aircon could be colder. The tv could be clearer.

6/10 Okay

Verified traveller

6 Feb 2017

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Jacelyn

20 Jan 2017

Liked: Room comfort

The breakfast was horrible with limited variety. the room was not soundproof

2/10 Terrible

Verified traveller

27 Dec 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Belinda

20 Dec 2016

Bath towel too dark & old breakfast food is cold .

Value for money and good location KSL mall shopping and a lot of indoor and outdoor food overall is ok the air con was good working and very cool I like it .

4/10 Poor

Verified traveller

16 Dec 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenience for shopping & foods

Parking area no so organised (pay 1st, claim later even for hotel guess) A hole from shower in bathroom Insufficient lighting

2/10 Terrible

Johari, KL

15 Dec 2016

Disliked: Staff & service, property conditions & facilities

Lousy and Smelly Hotel

I stayed there yesterday, below are my observation:- Minus 1. Look like haunted hotel. 2. smelly lobby, lift lobby and walkway 3. Not friendly staff. 4. lousy breakfast. 5.smelly and dirty towels.

2/10 Terrible

Desmond, Johor Bahru near KSL / Holiday Plaza

12 Dec 2016

Disliked: Cleanliness, property conditions & facilities, room comfort

Not Happy Stay

Upset... Car Park need to pay but not stated during booking. No clear instructions from Security to show us to car park. Room have no hot water... Towel smelly... Very Noisy - Loud music from nearby pub... Breakfast super not nice... Worse breakfast compare to all stays in other hotel... Only good is the location aiiii

6/10 Okay

May Ling

27 Nov 2016

Liked: Room comfort

Disliked: Property conditions & facilities

The room is ok but the toilet bowl is spoilt.

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Hotel 11 @ Century Hotel

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