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Reviews of Travelodge London Kings Cross Royal Scot Hotel

3 out of 5
Travelodge London Kings Cross Royal Scot Hotel
100 Kings Cross Road, London, England

Reviews

6.8
Rating 10 - Excellent. 13 out of 150 reviews" "
Rating 8 - Good. 62 out of 150 reviews" "
Rating 6 - Okay. 45 out of 150 reviews" "
Rating 4 - Poor. 22 out of 150 reviews" "
Rating 2 - Terrible. 8 out of 150 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Denis

Travelled with group
Stayed 3 nights in Jan 2024

8/10 Good

Claudia

Stayed 3 nights in Nov 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Sep 2023

2/10 Terrible

Shirley

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was dirty, the table had stains left on it as well as hair in a few places. The remote control was filthy , it was horrible to touch, the kettle was dusty and dirty. The room was very hot and stuffy, we asked for fans and none were given to us although they said they would , no cold water available for drinking , the smell coming through from the window which was opened was not pleasant either. We could not stay there so we left. We noticed other people leaving for similar problems. Although we did not use the room at all and left after we tried to negotiate for fans they have refused to refund us the money paid. Absolutely terrible experience, terrible place, unhelpful staff. Would not recommend this place at all.
Stayed 3 nights in Aug 2023

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding value!
Admittedly Wi-Fi quality or a luxurious stay were not amongst my priorities when choosing this hotel but to crash at a safe, clean and lower cost place in central London were. To these priorities the place delivers an outstanding value, more so than any other place I have ever stayed to in the area. Will definitely return!
Stayed 1 night in May 2023

6/10 Okay

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE WIFI. IT IS A SCAM. 30MNS PER 24H. AND YOU PAY AND IT DOES NOT WORK.

10/10 Excellent

Allison

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location was key as well as the you g lady who received us on the first day. Hence, qe qill definitely, return.

6/10 Okay

Frederick, Ottawa

Business traveller
Liked: Cleanliness
Quite simple/mediocre in every respect. And quite poor in every regard for the cost (ie poor value for money). Met minimum standards but at a low level. Would not look to return.

8/10 Good

Lydia

Convenient location. Room was ok and quiet.

8/10 Good

Sam

Stayed 2 nights in Oct 2022

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was convenient location. But outside the property needs sweeping.
Stayed 4 nights in Aug 2022

8/10 Good

Tanya

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice for the price:))
Stayed 4 nights in Aug 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities
Staff very helpful and friendly. Thank you
Stayed 1 night in Aug 2022

8/10 Good

Chun Ki

Travelled with family
Liked: Cleanliness, staff & service
There's no aircon, only a fan. Cleaner is supposed to clean the room once a week. No fridge. Only liquid dispenser to be used as shampoo and body shower gel. Staff are friendly. 7 mins walk to King's cross station.
Stayed 19 nights in Jun 2022

6/10 Okay

Colin

Travelled with group
Liked: Staff & service
Staff really good, friendly, informative. Rooms / bathrooms are kinda worn and also only narrow single beds so room not the “standard” modern travelodge size.
Stayed 3 nights in Jun 2022

4/10 Poor

sandra

Travelled with partner
Disliked: Amenities, property conditions & facilities
No chair, dresser, or hair dryer. Room warm and no way to adjust. Very, very basic. Even the soap was one for all uses - shampoo, shower, conditioner. Area around the hotel was littered. Would rate it a 1 or 2 star at most.
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Nov 2018

8/10 Good

susan

Liked: Cleanliness
a fine stay
It's about 10 min walk from Kings Cross station. Room was clean but small and basic. Breakfast was pretty nice, feel like in US. It took long to check in and there was a problem with my room key card. It won't open and I had to go down stairs and waited in line again to talk to the front desk. It was annoying. The staff were friendly though.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for the price and short stay
The room was simple and small but clean, bed was comfortable and crisp clean sheets. Bathroom was tiny, too, ckean towels and overall room was clean. For a few hours stay it was fine. A bit of a walk from the public transportation, not a great street to go for a walk but felt safe. Continental breakfast, good choices but perhaps the service at the restaurant can improve. The set of silverware on mh table contained a dirty fork and people were in search of limited supply of silverware but stuff everywhere was friendly. The hotel is too big and some big crowds were noisy at night.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

4/10 Poor

jimraymond, Nanaim,BC

Disliked: Cleanliness, room comfort
Lobby was nice, bar and restaurant were nice. Bar and restaurant were nice. Front desk clerk was brain dead. Asked my name 4 different times. Screwed up my credit card. Rooms were sparce and could use a scrub. Rugs in hallway were filthy. No air conditioning. Fellow running the bar said not to walk in the area of the hotel at night. Never again
Stayed 2 nights in Sep 2018

6/10 Okay

Natalia

3 days at Travelodge
Rooms were clean, small by American standard but beds were comfortable. There were no wash rags provided and bathroom was small. Breakfast had the same items everyday.... Your choice of Scrambled eggs,bacon, sausage, cereal, beans, oatmeal, toast , fruit and croutons. 10 mins walk from trains and BTW there is construction in the hotel but it didn't disturb us.
Stayed 3 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disrespectful staff attitude
I booked the above hotel through hotel.com. I was extremely disappointed that Travelodge branded hotel will even have a hotel which does not have airconditioning in the weather that seriously need it. The description stated in hotel.com does not have much information at all. however, i made the decision to book Travelodge simply based on my impression to the brand hotels in Hong Kong. It was so unexpected that I have to accept to stay in the hotel which does not have an air conditioning. At 3am, my friend would like to pass by and say hello to me after his bar work. He is my friend I knew at the time i was living in London, we did not see each other over 5 years time. I bought my friend in and would like to chat through a bottle of beer, he did not intend to stay. However, the staff shouted to us and said that he does not have a card and is not allowed to come in. I tried to explain that my room is a double room and he is not intend to stay long. He did not let me finish and said after xx o’clock no additional guest is allowed. Because I knew that I did not register two guest for the room in the first place, so I was trying to suggest if I can pay for the difference for 2 guests in the room. He rejected sharply and then turn around shouting to my friend "you cannot be here, stay out of the entrance”. I immediately told him to place attention to his attitude he turned the fingers and blamed me I beached the policy.
Stayed 2 nights in Aug 2018

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price!
Location was great for food and proximity to the tube. Room was clean and the food was very good at the hotel restaurant! Its not fancy but comfortable with great service.
Stayed 3 nights in Jul 2018

6/10 Okay

Justin

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

pat

Disliked: Property conditions & facilities, room comfort
Air conditioner did not work, so we used the fan that was provided. The next 2 nights we opened the windows and it was bearable. The tub was an old-fashioned one with high sides, a little hard to step in and out for a shower. We had to put a towel down on the bottom of the tub so it wouldn't be so slippery. The breakfast was pretty good however and the hotel workers at the desk were helpful.
Stayed 4 nights in May 2018

6/10 Okay

Raminta

Liked: Cleanliness, property conditions & facilities, room comfort
Hi
Room was clean.Nice linens.Breakfast was good and plenty.But Saturday morning was just cold breakfast.And full breakfast will start at 11 am.???? We are not traveling on weekends ? .Thats was strange.Also receptionist offering 30 min early check inn for 10 pounds.

8/10 Good

Xavier, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
The hotel was clean and the staff were extremely helpful. I arrived at around 7am and I was seeking to check in early and I was happy to pay the full rate. The staff advised me I could complete an early check in for only ten pounds if I waited until 12pm. I took them up on this offer and they even held my bags so I could explore the city. I had no problems with the staff or the room and I would recommend this to anyone travelling on a budget. Super close to St Pancras too which was terrific.
Stayed 7 nights in Apr 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tired
Our experience was that the staff were welcoming. The hotel itself was very tired and there was construction on the elevators but the whole building was tired and not very clean. Hairdryers needed to be signed out at the front desk which was odd. The beds were old and uncomfortable and the bathrooms again tired. I fought the shower curtain the whole time. Good news lots of hot water.
Stayed 1 night in Apr 2018

8/10 Good

leo, canada

Liked: Cleanliness, staff & service, room comfort
Hotel under renovation all for the good. But u r under no inconvenience whatsoever. Good beds good rates close to trains.
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing hotel
The hotel was disappointing. There was limited access to internet (only two devices allowed), there was no hot water one day, one room had broken power sockets so one could not use one's laptop in the room, and the service was very poor. I tried to call multiple times during the day twice to speak with reception and no one ever picked up.
Stayed 3 nights in Feb 2018

8/10 Good

Fred, Sacramento, CA

Liked: Cleanliness, staff & service, room comfort
Great location. Walking distance to train station
Older well maintained hotel. Very nice staff. Only issue was the when showers were turned on, the plumbing made a lot of noise.
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was as depicted. Half of the hotel was being renovated at the time, so it was a bit dingy. Pretty sure the breakfast sausage gave us food poisoning.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the train station
Near Kings cross railway station and within walking distance
Stayed 3 nights in May 2017

4/10 Poor

Billy

Disliked: Staff & service
Not enough facilities and room was not cleaned
If I get it right, there are 80+ room in one floor, at least the 3rd floor which I stayed, and 5~6 stories totally. However only 2 elevators available during my 3 nights' stay. So you could expect during the morning - breakfast / check-out time it was a nightmare trying to get into an elevator. Plus there is not hair dryer in the room. You need to go to the front desk to ask for one. I don't know how many of them are available but unfortunately I never get one for those 3 nights. (Considering the amount of rooms...) So be warned, bring your own hair dryer if you plan to stay here! The worst of all, one of the days they didn't clean up our room. I had to go downstairs again to the front desk getting our new towels, and tell the staff our room was not cleaned. Surprisingly she did not even show any apology at all! She merely gave us an EXCUSE saying the cleaning staff might forget or something. After that I said I'll put the garbage by the door, which means around the corridor. If you guys care about what other customs feel about the hotel, you might want to send someone to clean it up. Guess what? The garbage was still there until we check out the next morning. Only during check out, the lady, probably a manager, asking how our experience with the hotel was then said sorry and they would find out what went wrong and fix that. Anyway, based on these issues above you could tell there are some problems within the system of the hotel. Not just the hardware is good or not.
Stayed 3 nights in Nov 2017

6/10 Okay

KAI MING

Stayed 4 nights in Nov 2017

6/10 Okay

Verified traveller

Great location... But that's about it
It was average. For the price, it's great for central London. It's very easy get to anywhere in London from kings cross. The hotel itself is ok. Food is not good, wouldn't recommend eating there. Rooms are basic. But if it's just a cheap room you want, then go for it
Stayed 3 nights in Nov 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
review
- half the time there were repair works after midnight - on several occasions I was woken up by drilling works at 4-5 a.m. - when escalated to an employee, they said I should go to the reception about those issues, instead of reporting it themselves to the responsible person - after the 7th day, the room cleanliness started to slowly degrade (11 total nights) - the room doors are really noisy and I could hear a blast every time a neighbor went in/out at nights
Stayed 11 nights in Oct 2017

6/10 Okay

YING TING

Disliked: Cleanliness
NOT FREE WIFI. FREE WIFI FOR ONLY 30 MINUTES.
Carpet is old & dirty. Elevator is really old and making noise. Biggest issue is the free wifi is only 30 minutes. It says free wifi when i booked, and it did not say, free wifi for 30 minutes. concierge said Hotel.com has put up wrong info. I don't really care. I was on business trip. Wifi is very important. I booked the hotel for its location and FREE WIFI.
Stayed 1 night in Oct 2017

6/10 Okay

Rob, Canada

Disliked: Cleanliness, property conditions & facilities
A Stop Gap Only
We used this hotel on two occasions during our stay in London only as it was close to train stations for our out of town day trips. First room on the second floor was old and dirty, especially the carpets. Second room was on the fifth floor and had been updated to some degree and was cleaner. Beds were comfortable however. After a long and tiring journey from Canada, we arrived at the hotel at 2.15pm. As check in was not till 3pm they wanted to charge 10 pounds to check us in 45 minutes early as that was company policy. We refused and waited.
Stayed 3 nights in Oct 2017

2/10 Terrible

Mike, Ottawa

Disliked: Cleanliness, property conditions & facilities, room comfort
Major renos underway
No indication on Expedia of the major renos that were underway. Lots of noise. Not enough staff on front desk to handle people, lots of things missing from rooms - no A/C, no tissues, only one or two towels, no facecloths. Free Wifi turned out to be 30 minutes of free WiFi per 24 hours
Stayed 4 nights in Sep 2017

8/10 Good

Rose, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay!
There are a lot of things I like about this hotel. First of all, the bed! This hotel has the best bed and pillows. I usually find trouble sleeping in hotels due to their bed/pillows but with Travelodge, this wasn't a problem at all. The bed was so comfy that I would fall asleep as soon as I lied down. The four pillows were an extra bonus to my sleep. Then, I really need to give "thumbs up" to the breakfast selection. It had a very wide range of choices to accommodate different tastebuds, and most importantly it's unlimited. The room was also very clean and the housekeeping team did a great job to ensure my stay was very comfortable every single day. The only drawback I guess, was the distance from the station. It took a good 15-min to walk from the station and this is probably not a very convenient thing to do when you have some luggage to drag along.
Stayed 3 nights in Aug 2017

4/10 Poor

Marvie, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel close to Kings Cross Station
Hotel is old & dated. Check-in was ok but they didn't mention that there was no air conditioning in most rooms. Their reason was that if the room had windows that would open, then there is no air con. They did provide fans though, although not sure if this is enough in the hot summer months. There are no phones in the room so if you need to call the lobby, you have to go down to reception.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Just another hotel
Last stayed here four years ago and it was a much nicer place. It is tired. Room ready but had to pay 10 pounds to access prior to 3pm - or leave luggage in the reception area. If the room was ready why charge more. Staff were reasonably friendly. Breakfast good.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting Eglin AFB
This was a business trip where I was visiting Eglin AFB and the hotel was nearby and very clean which is important to me. I would stay here again and would recommend this hotel.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Peter, Brisbane. AUSTRALIA

Liked: Cleanliness
Just a 3 star
My opinion was somewhat distorted by the fact that the hotel would not let me store luggage for 3 days while we did a side trip to the western front due to health and safety rules. Had to find somewhere else to store bags. My booking was for 7 days total. Reception did what they had to do. Didn't apologise for room card not working, just reactivated it and handed it back. Rooms have been partially renewed but certainly not by professionals.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Basic but good value for money. Pity the wifi is not free though. I would rather that over including breakfast for example ;)