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Frette Italian sheets, minibar, in-room safe, desk
Frette Italian sheets, minibar, in-room safe, desk
Frette Italian sheets, minibar, in-room safe, desk
Frette Italian sheets, minibar, in-room safe, desk

Guest reviews

4.0 out of 5 Very good
149 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Air conditioning
Spa
Restaurant
Business Services

Map

Explore the area

Popular LocationThang Long Water Puppet Theatre5 min walk
Popular LocationSt. Joseph's Cathedral6 min walk
Popular LocationNgoc Son Temple6 min walk
AirportHanoi (HAN-Noi Bai Intl.)25 min drive
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  • Executive Room, City View

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 3
    • 1 Double Bed OR 2 Single Beds
    More detailsExecutive Room, City View
  • Family Suite, Balcony, City View

    Room amenities

    • 45 sq m
    • City view
    • Sleeps 3
    • 1 King Bed and 1 Single Bed
    More detailsFamily Suite, Balcony, City View
  • Classic Double Room, 1 King Bed (No View)

    Room amenities

    • 22 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsClassic Double Room, 1 King Bed (No View)
  • Junior Suite, Balcony

    Room amenities

    • 35 sq m
    • City view
    • Sleeps 3
    • 1 Double Bed OR 2 Single Beds
    More detailsJunior Suite, Balcony
  • Superior Double Room,Lake View or Window

    Room amenities

    • 25 sq m
    • City view
    • Sleeps 3
    • 1 Double Bed
    More detailsSuperior Double Room,Lake View or Window
  • Deluxe Room, City View

    Room amenities

    • 30 sq m
    • City view
    • Sleeps 3
    • 1 Double Bed OR 2 Single Beds
    More detailsDeluxe Room, City View

About this area

Hanoi

Located on a lake, Gondola Hotel & Spa is in Hoan Kiem neighbourhood and is connected to a shopping centre. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and some of the area's notable landmarks include Hanoi Old City Gate and Ho Chi Minh Mausoleum. Train Street and Ho Tay Water Park are also worth visiting.
Visit our Hanoi travel guide
View map
Popular Location

What's nearby

  • Hoan Kiem Lake - 3 min walk
  • Thang Long Water Puppet Theatre - 5 min walk
  • St. Joseph's Cathedral - 6 min walk
  • Ngoc Son Temple - 6 min walk
  • Hanoi Old City Gate - 11 min walk

Getting around

  • Hanoi Long Bien Station - 15 min walk
  • AirportHanoi (HAN-Noi Bai Intl.) - 25 min drive

Restaurants

  • Assaggio Restaurant — 1 min walk
  • Cielo Bar — 1 min walk
  • Cau Go Vietnamese Cuisine - 3 min walk
  • Fagioli Coffee - 3 min walk
  • Avalon Cafe Lounge - 3 min walk

About this property

Gondola Hotel & Spa

Luxury hotel connected to the convention centre in Hanoi with full-service spa
Along with a full-service spa, this hotel has a restaurant and a bar/lounge. Free buffet breakfast, free WiFi in public areas and a free manager's reception are also provided. Other amenities include a coffee shop/café, a rooftop terrace and valet parking. All 50 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Guests will find upscale amenities, such as fireplaces and spring water baths, along with thoughtful touches including pillow menus and slippers.
Gondola Hotel & Spa offers 50 forms of accommodation which are accessible via exterior corridors and feature fireplaces and minibars. Beds feature Frette Italian sheets. A pillow menu is available. 32-inch LCD televisions come with digital channels. Bathrooms include baths or showers, spring water baths, slippers and designer toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Gondola Spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials.

The spa is open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Valet parking: VND 100000 per day
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 100 km
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 6:30 AM–9:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Full-service spa

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Japanese
  • Vietnamese

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Fireplace in reception
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Free cots/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hairdryer
  • Spring water bathtub

Entertainment

  • 32-inch LCD TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Fireplace
  • Free newspapers (weekdays)
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in between 2 PM and midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for VND 15.0 per day.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: VND 4500000 per vehicle (one way)
  • Valet parking fee: VND 100000 per day
  • Rollaway bed fee: VND 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details on arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Gondola Hanoi
Gondola Hotel
Gondola Hotel Hanoi
Hotel Gondola

Frequently asked questions

Can I cancel my reservation for free at Gondola Hotel & Spa and receive a full refund?
Yes, Gondola Hotel & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Gondola Hotel & Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Gondola Hotel & Spa?
As of 27 Oct 2020, prices found for a 1-night stay for 2 adults at Gondola Hotel & Spa on 28 Oct 2020 start from NZ$141, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Gondola Hotel & Spa pet-friendly?
No, pets are not allowed at this property.
How much is parking at Gondola Hotel & Spa?
Valet parking is available for VND 100000 per day.
What time is check-in at Gondola Hotel & Spa?
Check-in is from 2 PM to midnight.
What time is check-out at Gondola Hotel & Spa?
Checkout is at noon.
Does Gondola Hotel & Spa provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of VND 4500000 per vehicle, one way, applies.
Where is Gondola Hotel & Spa located?
Located in Hoan Kiem, this luxury hotel is within a 5-minute walk of Dong Kinh Nghia Thuc Square, Hoan Kiem Lake, and Thang Long Water Puppet Theatre. St. Joseph's Cathedral and Ngoc Son Temple are also within 10 minutes. Hanoi Long Bien Station is 15 minutes by foot and Hanoi Railway Station is 22 minutes.
4.0
Very good
5 - Excellent
50
4 - Good
68
3 - Okay
17
2 - Poor
11
1 - Terrible
3

4.1/5

Cleanliness

4.2/5

Staff & service

4.2/5

Amenities

4.0/5

Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location! Friendly staff. The WiFi connection was very poor...
Stayed 1 night in Nov 2019

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, in walking distance of everything, lovely friendly staff.
Stayed 3 nights in Feb 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Staff was friendly and helpful in various ways. The first night of our arrival the room we had booked was unavailable due to some hardware problems, so the staff had to book another hotel next door for our stay. However the staff was very friendly and apologized several times for the inconvenience. Second day upon returning to Gondola Hotel, we checked into the room to find the mini bar bridge broken and the hair dryer was also not working. The staff then replaced them immediately with spares. So indeed the hardware of the hotel is a bit outdated but the staff reacted to the incidents quickly. Obviously if you are looking for somewhere highend with luxury furnishings then this is not your place. But overall it was a nice and comfortable stay with the price paid.
Stayed 5 nights in Jan 2019

4/5 Good

Good clean hotel and helpful staff in Old Quarter
Good clean hotel right by the famous Ho Guom and Old Quarter. Excellent and helpful staff. Walking distance to almost every where. Good value if you are looking for around 3* hotel. Even have own electricity generator during rare Hanoi power outage. Be forewarned the car access to hotel is limited during weekends due to road closure for pedestrians. Bright side is it is just about away from closure and you would enjoy walking to the nearby famous lake. I will stay there again.
Stayed 4 nights in Aug 2018

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
service and staff extra accommidating,breakfast and restaurant very pleasing.We simply enjoyed our stay
Stayed 1 night in Jul 2018

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