Ratings based on 685 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller from Australia

Posted 28 Jan. 2020
Property was very clean and large enough for us to have our toddler run around.
Comment from Hotel Management
19 Feb. 2020 by HSR Team, Hotel Management
Thank you so much for your review. Glad you and your little one loved your stay. We hope to welcome you again, should you decide to visit.
4 out of 5
by A verified traveller

Posted 24 Jan. 2020
Comment from Hotel Management
7 Feb. 2020 by steve, Hotel Management
thank you
5 out of 5
by A verified traveller

Posted 23 Jan. 2020
Comment from Hotel Management
7 Feb. 2020 by steve, Hotel Management
Glad you liked us
3 out of 5
by A verified traveller

Posted 20 Jan. 2020
I think I just came in with the wrong expectations. This place is more of a motel. Even still the walls in the room could use a good rub down and maybe consider replacing the bed post as they are starting to look worn.
Comment from Hotel Management
23 Jan. 2020 by Management, HSR, Hotel Management
Merci pour votre avis. Sans commentaires constructifs, nous ne pourrons pas nous améliorer en tant que propriété. Nous avons entrepris un programme de formation complet avec notre personnel en ce qui concerne le service à la clientèle et la prochaine fois que vous serez chez nous, il y aura des différences notables. Nous nous réjouissons de vous accueillir à nouveau dans un proche avenir.
4 out of 5
by A verified traveller

Posted 9 Jan. 2020
In a good location close to town but far enough out to be quiet, great pub next door for food
Comment from Hotel Management
13 Jan. 2020 by Management, HSR, Hotel Management
Thank you so much for your feedback. Any feedback we receive helps to make us better.
4 out of 5
by A verified traveller from Wellington

Posted 27 Dec. 2019
Property was okay. Could use a bit of updating but otherwise comfortable.
Comment from Hotel Management
13 Jan. 2020 by Management, Hanmer Spring Retreat, Hotel Management
Thank you so much for your feedback. Any feedback we receive helps to make us better.
5 out of 5
by A verified traveller

Posted 13 Dec. 2019
Comment from Hotel Management
17 Dec. 2019 by Management, HSR, Hotel Management
Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!
5 out of 5
by A verified traveller

Posted 12 Dec. 2019
Comment from Hotel Management
17 Dec. 2019 by Management, HSR, Hotel Management
Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!
5 out of 5
by A verified traveller

Posted 29 Nov. 2019 on Wotif
Comfortable clean and good value with restaurant and bar on site
Comment from Hotel Management
11 Dec. 2019 by VR Team, Hotel Management
Thank you for your review. We are glad you enjoyed your stay and hope to welcome you again in the future.
5 out of 5
by A verified traveller

Posted 28 Nov. 2019
Comment from Hotel Management
29 Nov. 2019 by Management, Hanmer Spring Retreat, Hotel Management
It is great to hear that you had a great stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!