Located in Hanmer Springs, Hanmer Springs Retreat is in the mountains and near the boardwalk. Conical Hill Walkway and Hanmer Heritage Forest are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Chisholm Park and Conical Hill. Take in the nearby slopes with a ski area and skiing, or try out other outdoor activities such as snowshoeing.
Christchurch International Airport (CHC) - 97 min drive
Five Stags Hanmer Springs — 1 min walk
No 31 - 8 min walk
Mr Yunan - 10 min walk
The Log Cabin - 10 min walk
Fire & Ice - 10 min walk
About this property
Hanmer Springs Retreat
Eco-friendly motel with restaurant and bar/lounge
This motel features a restaurant, a bar/lounge and a coffee shop/café. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and concierge services are on-site. All 33 rooms provide kitchenettes with microwaves, plus free WiFi and TVs with cable channels. Other amenities available to guests include room service, ironing boards and desks.
Hanmer Springs Retreat offers 33 forms of accommodation which are accessible via exterior corridors and feature an iron/ironing board and free toiletries. Accommodation at this 4.5-star motel has kitchenettes with microwaves and kitchenware and utensils.
Guests can surf the web using complimentary wireless Internet access. Premium cable televisions are provided. Housekeeping is offered on a daily basis and hairdryers can be requested.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Awards and affiliations
Green/Sustainable Property This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
This information is provided by our partners.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free secured self-parking on site
On-site parking includes off-street options
Food and drink
Cooked-to-order breakfast available for a fee daily 8:00 AM–10:30 AM: NZD 23 per person
1 restaurant and 1 coffee shop/cafe
Room service available
Hosted evening meal available daily for a fee
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
The front desk is open Monday - Sunday (7:30 AM - 11:30 AM) and Monday - Sunday (2:30 PM - 6:30 PM)
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
Staffed front desk
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
Fee for cooked-to-order breakfast: NZD 23 per person (approximately)
Credit card charges are subject to a surcharge of 2.5 per cent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a first aid kit
We should mention
No pets and no service animals are allowed at this property
Property is also known as
Hot Springs Motor Lodge Hanmer Springs
Hot Springs Motor Lodge
Hot Springs Motor Hanmer Springs
Hot Springs Motor
Hot Springs Motor Hotel Hanmer Springs
Hanmer Springs Retreat Hotel
Hanmer Springs Retreat Motel
Hanmer Springs Retreat Hanmer Springs
Hanmer Springs Retreat Motel Hanmer Springs
Frequently asked questions
Yes, Hanmer Springs Retreat offers free cancellation on select room rates, because flexibility matters! Please refer to Hanmer Springs Retreat cancellation policy on our site for more details about any exclusions or requirements.
As of 24 Jun 2021, prices found for a 1-night stay for 2 adults at Hanmer Springs Retreat on 27 Jun 2021 start from NZ$122, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
No, pets are not allowed at this property.
Self-parking is free at this property.
Check-in is from 3:00 PM - 6:30 PM. Late check-in is available during limited hours.
Checkout is at 10 AM.
Situated in a national park, this eco-friendly motel is within a 15-minute walk of Hanmer Springs Thermal Reserve and Chisholm Park. Conical Hill Walkway and Hanmer Heritage Forest are also within 2 miles (3 km).
The gentleman on reception had his earbuds in the entire time we spoke, which I find to be quite rude. He then proceeded to give me someone elses check in sheet once I'd given him my name and details asking me to sign. These check in sheets have private details about people and without a secodn glance gave me someone elses. How likely then is it that he had accidentally given mine to a different person? Not good at all. Not safe either. Better practise of handling confiential customer information is needed.
Stayed 1 night in Jun 2021
Travelled with partner
8 Jun. 2021
Disliked: Cleanliness, staff & service
The property itself is tidy however if you choose to stay here don’t expect friendly staff or a friendly stay!
We arrived at 2pm to check in and though we could see multiple rooms empty and ready we were told that not a single room would be available until 3pm. The man at reception said he would ring us when a room became available. We waited until 3:45pm and were never contacted. When we arrived again and queried he said he didn’t think he would need to.
We asked to use a bathroom and were told they do not have any. (A bit odd more than anything)
We also asked for a late checkout (12pm, typically 10am checkout) and though the website claims they offer this, we were told that the late checkout only goes until 10:30am and for staying until 12pm we would be charged $60 - half the price of the night itself!
The room itself was tidy but we did find stains on the pillows and in the bathtub. You will also be charged a whopping $700 if you let steam into the main room and it activates the fire alarm.
Oh and have I mentioned that every time we entered reception the man was just on his phone and completely disinterested.
If you need a place to stay, this will do! But like I said, don’t expect friendly or accommodating staff. We certainly would never stay here again and if it can be avoided, encourage you not to either! Hanmer Springs have so many nicer and friendlier places to stay. Do yourself a favour and enjoy your trip by staying elsewhere!
I liked that breakfast was included, internet worked great, the room had a table and two chairs, very practical kitchenette all well laid out, staff were approachable and helpful. Great family vibe. We arrived after reception had closed. Phone number was provided via Expedia link and on calling I was answered swiftly and did not have to wait long to be checked in.
Stayed 1 night in May 2021
Travelled with partner
30 May 2021
Disliked: Property conditions & facilities
Where do I start. We had an executive room. whilst it was quite large the basin was coming away from the vanity, the walls were dripping with condensation in the bathroom leaving a pool of water around the toilet. The space to hang our clothes was also in the bathroom. The tea & coffee selection was minimal.