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Hanmer Springs Retreat

Photo gallery

Featured image
Terrace/patio
Desk, laptop workspace, blackout curtains, iron/ironing board
View from Room
Desk, laptop workspace, blackout curtains, iron/ironing board

Overview of Hanmer Springs Retreat

Hanmer Springs Retreat

4.5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Kitchen
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C

Explore the area

  • Popular LocationHanmer Springs Thermal Reserve10 min walk
  • Popular LocationConical Hill Walkway3 min drive
  • Popular LocationConical Hill4 min drive

Choose dates to view prices

About this area

Hanmer Springs

Located in Hanmer Springs, Hanmer Springs Retreat is in the mountains and near the boardwalk. Conical Hill Walkway and Hanmer Heritage Forest are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Chisholm Park and Conical Hill. Take in the nearby slopes with a ski area and skiing, or try out other outdoor activities such as snowshoeing.
Popular Location

What's nearby

  • Hanmer Springs Thermal Reserve - 10 min walk
  • Conical Hill Walkway - 3 min drive
  • Conical Hill - 4 min drive
  • Waiau Ferry Bridge - 6 min drive
  • Hanmer Forest Park - 15 min drive

Getting around

  • Christchurch International Airport (CHC) - 97 min drive

Restaurants

  • Five Stags Hanmer Springs — 1 min walk
  • No 31 - 8 min walk
  • Mr Yunan - 10 min walk
  • The Log Cabin - 10 min walk
  • Fire & Ice - 10 min walk

About this property

Hanmer Springs Retreat

Eco-friendly motel with restaurant and bar/lounge
This motel features a restaurant, a bar/lounge and a coffee shop/café. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and concierge services are on-site. All 33 rooms provide kitchenettes with microwaves, plus free WiFi and TVs with cable channels. Other amenities available to guests include room service, ironing boards and desks.
Hanmer Springs Retreat offers 33 forms of accommodation which are accessible via exterior corridors and feature an iron/ironing board and free toiletries. Accommodation at this 4.5-star motel has kitchenettes with microwaves and kitchenware and utensils.

Guests can surf the web using complimentary wireless Internet access. Premium cable televisions are provided. Housekeeping is offered on a daily basis and hairdryers can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • On-site parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–10:30 AM: NZD 23 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Hosted evening meal available daily for a fee

Family friendly

  • Kitchenette
  • Laundry facilities
  • Microwave
  • Mini-fridge

Conveniences

  • Banquet hall
  • No lifts

Guest services

  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Towels

Entertainment

  • 32-inch TV
  • TV channels
  • Premium channels

Food and drink

  • Cookware/dishes/utensils
  • Kitchenette
  • Microwave
  • Mini fridge
  • Toaster

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Restaurant dining guide

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 6:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Sunday (7:30 AM - 11:30 AM) and Monday - Sunday (2:30 PM - 6:30 PM)
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: NZD 23 per person (approximately)
  • Credit card charges are subject to a surcharge of 2.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hot Springs Motor Lodge Hanmer Springs
Hot Springs Motor Lodge
Hot Springs Motor Hanmer Springs
Hot Springs Motor
Hot Springs Motor Hotel Hanmer Springs
Hanmer Springs Retreat Hotel
Hanmer Springs Retreat Motel
Hanmer Springs Retreat Hanmer Springs
Hanmer Springs Retreat Motel Hanmer Springs

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 409 out of 811 reviews
5 - Excellent 50%
Rating 4 - Good. 292 out of 811 reviews
4 - Good 36%
Rating 3 - Okay. 80 out of 811 reviews
3 - Okay 10%
Rating 2 - Poor. 19 out of 811 reviews
2 - Poor 2%
Rating 1 - Terrible. 11 out of 811 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

3/5 Okay

Liked: Cleanliness
Disliked: Staff & service
The gentleman on reception had his earbuds in the entire time we spoke, which I find to be quite rude. He then proceeded to give me someone elses check in sheet once I'd given him my name and details asking me to sign. These check in sheets have private details about people and without a secodn glance gave me someone elses. How likely then is it that he had accidentally given mine to a different person? Not good at all. Not safe either. Better practise of handling confiential customer information is needed.
Stayed 1 night in Jun 2021

2/5 Poor

Travelled with partner
Disliked: Cleanliness, staff & service
The property itself is tidy however if you choose to stay here don’t expect friendly staff or a friendly stay! We arrived at 2pm to check in and though we could see multiple rooms empty and ready we were told that not a single room would be available until 3pm. The man at reception said he would ring us when a room became available. We waited until 3:45pm and were never contacted. When we arrived again and queried he said he didn’t think he would need to. We asked to use a bathroom and were told they do not have any. (A bit odd more than anything) We also asked for a late checkout (12pm, typically 10am checkout) and though the website claims they offer this, we were told that the late checkout only goes until 10:30am and for staying until 12pm we would be charged $60 - half the price of the night itself! The room itself was tidy but we did find stains on the pillows and in the bathtub. You will also be charged a whopping $700 if you let steam into the main room and it activates the fire alarm. Oh and have I mentioned that every time we entered reception the man was just on his phone and completely disinterested. If you need a place to stay, this will do! But like I said, don’t expect friendly or accommodating staff. We certainly would never stay here again and if it can be avoided, encourage you not to either! Hanmer Springs have so many nicer and friendlier places to stay. Do yourself a favour and enjoy your trip by staying elsewhere!
Stayed 1 night in Jun 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that breakfast was included, internet worked great, the room had a table and two chairs, very practical kitchenette all well laid out, staff were approachable and helpful. Great family vibe. We arrived after reception had closed. Phone number was provided via Expedia link and on calling I was answered swiftly and did not have to wait long to be checked in.
Stayed 1 night in May 2021

2/5 Poor

Travelled with partner
Disliked: Property conditions & facilities
Where do I start. We had an executive room. whilst it was quite large the basin was coming away from the vanity, the walls were dripping with condensation in the bathroom leaving a pool of water around the toilet. The space to hang our clothes was also in the bathroom. The tea & coffee selection was minimal.
Stayed 2 nights in May 2021

4/5 Good

Stayed 2 nights in May 2021