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"All staff were so warm, happy, friendly and welcoming. They do an excellent job and nothing is too much trouble. The room we stayed in was a bit tatty. The furniture is chipped, the tap leaked everywhere when you turned on the shower, the tv had lines running through it, the walls had dust on them and the room didn’t smell fresh. The bed was super comfortable and the pillows were lovely and plump. Although I had some issues with the shower, once I reported it on check out, they did say they would have maintenance look at it. The bar staff are amazing, attentive and keep the customers happy and the bar extremely clean. The hotel is situated in a great location for the westend and all it has to offer with a short ride on the subway for the city centre. I have no complaints as I did enjoy my stay here and would definitely recommend it. My gripes about the room are due to my own expectations. "

"The staff was very friendly, but one of our rooms had a tv and thermostat that didn't work (meaning no heat!). We let the staff know and they said it would be taken care of while we were out for the day. Unfortunately that wasn’t the case, and one of our rooms went without heat or a tv. "

"Loved the old world charm, funky wallpaper, great location and hope to come back soon. Bar menu choices were slightly limited but food was lovely. "

"Towels small No heating in bathroom No water in room "

"Good airport location"

"We book the cabins frequently, every 6 months, 4 of us. The cabins now seem to be getting a bit tired looking. Needing a spruce up, some painting, maintenance. In our cabin this time there was a small oil heater as the fire was broken. We reported it so that maybe the next booking could have a nice fire. The coffee machine was also broke and we reported this as well. When we took the “plastic” glasses from the cupboard one had lipstick marks on it. We reported this too and asked for glass wine glasses. I just feel if this is meant to be luxury its missing the mark. The sofas look a bit tired to and are definitely not comfortable. "

"Good room in a good location with a nice bar"

"Had a great stay but the set up for using spa area and pool is very poor for hotel guests , been going here for 5 years now and always enjoyed using hot tub etc now it’s 2 hr slots Had to book spa day and when time was up tried to pay for another 2 hrs but told fully booked even though place only had 12 people using , will find new place to go next year as only good for 1 night now unless u wish to pay extra £300 for spa day "

"The staff were helpful and friendly. The family room was clean and perfect for our needs. There were lots of choices on the breakfast menu and the restaurant had a homely atmosphere. "