Dear Ellis Aaron,Thank you for your positive review! We are delighted to hear that you enjoyed our excellent location in the heart of Barcelona. We take pride in our clean and modern facilities. Your 5-star rating means a lot to us. We look forward to welcoming you back soon.Anna R. Customer Services

Dear Jeanine, we are delighted to hear about your positive experience at our hotel in the Gothic Quarter. Ensuring a safe and welcoming environment for all our guests is our top priority. We appreciate your kind words and look forward to welcoming you back soon. Anna R. Customer Services

Estimada Wendy, agradecemos sus amables palabras y nos complace saber que disfrutó de nuestro delicioso desayuno y la limpieza de nuestras instalaciones. Nos alegra saber que nuestra ubicación cerca de las Ramblas y el metro fue conveniente para usted. Esperamos darle la bienvenida nuevamente. Atentamente, Anna R. Servicio al Cliente

Dear Brian,We appreciate your rating. We hope to see you again soon at our hotels.Anna R. Customer Service

Dear Karen, thank you for your positive review! We are delighted to hear that you found our staff friendly and enjoyed our great location. We look forward to welcoming you back soon. Anna R. Customer Services

Dear DannyWe are delighted to hear about your experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to offer excellent service and a memorable experience to our guests. We look forward to welcoming you again in the future and exceeding your expectations once more. Anna R. Customer Service

Dear Shannon, thank you for highlighting our hotel's fantastic location in the Gothic quarter. We are delighted that you enjoyed your stay with us. Looking forward to welcoming you back soon. Anna R. Customer services

Dear Sheilagh, thank you for your kind words about our staff and the cleanliness of our hotel. We are sorry to hear about your discomfort with the mattress and the view from your room. Your feedback is valuable to us. Warm regards, Anna R. Customer Services

Dear Leonard, we are delighted to hear that you had a positive experience at our hotel, especially with our helpful and friendly staff. We are glad you enjoyed our prime location in the heart of Barcelona's Gothic district. We look forward to welcoming you back soon. Anna R. Customer Services

Dear Rance, Thank you for sharing your feedback. We are delighted to hear you enjoyed our hotel's great location and the variety of food and activities nearby. We sincerely apologize for the inconvenience caused by the air conditioning issue on the first night. We are pleased that it was resolved promptly and did not affect the rest of your stay. It's wonderful to know that you found our breakfast buffet to be the best you've ever had! We look forward to welcoming you back. Warm regards, Anna R. Customer Services

We appreciate your time in sharing your impressions. We apologize for the inconvenience with the air conditioning. It is centralized and activates automatically with the change of season, considering the unusual high temperatures of recent days, resulting in warmer temperatures than usual for this time of year. We hope to welcome you again to our hotels.Sincerely,Anna R.Customer Service

Dear LitaWe appreciate your rating. We hope to see you again soon at our hotels.Anna R. Customer Service

Dear ToddThank you very much for taking the time to share your feedback with us. We are delighted to hear that we have contributed to making your journey an unforgettable experience. Anna R.Customer Service

Dear customer,We are delighted that you have chosen our hotel and had such a positive experience. We strive to make our customers happy, and our greatest satisfaction is knowing that we have achieved our goal. We look forward to welcoming you back to our hotels in the near future.Best regards,Anna R.Customer Service

Dear DAVIDThank you very much for taking the time to share your feedback with us. We are delighted to hear that we have contributed to making your journey an unforgettable experience. Anna R.Customer Service

Dear VivienneWe appreciate your time and your feedback; everything helps us to improve. Regarding the staff, we are pleased to read this, as we are all very committed to doing good work and providing excellent service to our guests. We will pass on your congratulations to our colleagues.Anna R. Customer Service

Dear Berveley,Thank you for your feedback; we're pleased to hear that you enjoyed your stay and that the room met your expectations. Regarding the tea and coffee service, we offer it in our other hotel categories. However, please note that the hotel has vending machines available for both hot and cold drinks, as well as snacks. We look forward to welcoming you back to our hotels in the future.Anna R.Customer Service

Dear Nancy,We appreciate your time and your feedback; everything helps us to improve. Regarding the staff, we are pleased to read this, as we are all very committed to doing good work and providing excellent service to our guests. We will pass on your congratulations to our colleagues.Anna R. Customer Service

Dear KevinThank you very much for taking the time to share your feedback with us. We are delighted to hear that we have contributed to making your journey an unforgettable experience.

Dear Annette,Thank you for your feedback; we are pleased to hear that you enjoyed your stay. It's also good to know that the room met your expectations. Regarding the tea and coffee service, we provide it in our hotels of other categories. However, I would like to remind you that the hotel has vending machines available (both for hot and cold beverages as well as snacks). We hope to welcome you back to our hotels in the future.

Dear Carlos,I'm sorry to read about the difficulty you've experienced with your reservation. However, according to our records, your reservation was always scheduled for April 7th, but a change to another date was received yesterday. It's important to note that your reservation was made under a non-refundable policy.Since the reservation was made through Expedia, I would recommend reaching out directly to them to resolve this issue. Unfortunately, we cannot intervene in this matter as the reservation was made through a third party.I apologize for any inconvenience this may have caused and hope you can resolve this issue with Expedia as soon as possible.

Dear ZoeThank you for your feedback. We regret not meeting your expectations on this occasion. Your opinion is valuable to us, as it helps us improve. We hope you will give us another opportunity to welcome you back to our hotels soon.

Dear RachidWe are delighted to hear about your experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to offer excellent service and a memorable experience to our guests. We look forward to welcoming you again in the future and exceeding your expectations once more. Anna R. Customer Service

Dear Lisa.We are delighted to hear about your experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to offer excellent service and a memorable experience to our guests. We look forward to seeing you again in the future and to surpassing your expectations once more.

Dear PhillipWe appreciate your rating. We hope to see you again soon at our hotels.

Dear MichaelWe appreciate your rating. We hope to see you again soon at our hotels.

Dear Denise. we appreciate your feedback. We hope to see you again soon at our hotels.

Dear RagnarWe appreciate your feedback and are glad that you enjoyed our hotel. We look forward to welcoming you back to our hotels soon.Best regards,Anna R.Customer Service

Dear SandroThank you very much for taking the time to share your feedback with us. We are delighted to hear that we have contributed to making your journey an unforgettable experience. Anna R.Customer Service

Dear TheresaWe are delighted to hear that your experience at our hotel was enjoyable. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to deliver excellent service and a memorable experience to our guests. We hope to see you again in the future and exceed your expectations once more.Anna R.Customer Service

Dear customer,We appreciate your rating. We hope to see you again soon at our hotels.Anna R. Customer Service

Dear Heather We are delighted that you chose our hotel and had such a positive experience. We strive to make our customers happy, and it is most gratifying to know that we have achieved our goal. We look forward to welcoming you back to our hotels in the near future.

Dear Kerry, we appreciate your feedback. We hope to see you again soon at our hotels. Anna R. Customer Service.

Dear LaurenWe are delighted that you chose our hotel and had such a positive experience. We strive to make our customers happy, and it is our greatest satisfaction to know that we have achieved our goal. Regarding the air conditioning, you are correct; it doesn't change until summer, and such heat at this time of year is unusual. We hope to welcome you back to our hotels in the near future.Anna R.Customer Service

Dear Gillian,We are delighted that you have chosen our hotel and had such a positive experience. We strive to make our customers happy, and our greatest satisfaction is knowing that we have achieved our goal. We look forward to welcoming you back to our hotels in the near future.Anna R.Customer Service

DearCybeleWe are delighted to hear that you had a positive experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to offer excellent service and a memorable experience to our guests. We look forward to welcoming you back in the future and exceeding your expectations once again.,Anna R.Customer Service

Dear CybeleWe are delighted to hear that you had a positive experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to offer excellent service and a memorable experience to our guests. We look forward to welcoming you back in the future and exceeding your expectations once again.Anna R.Customer Service

Dear Gareth, we appreciate your feedback. We hope to see you again soon at our hotels. Anna R. Customer Service.

Dear Rakesh,We appreciate your rating. We hope to see you again soon at our hotels.Anna R. Customer Service

Dear Nicholas.We are delighted to hear about your experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to offer excellent service and a memorable experience to our guests. We look forward to seeing you again in the future and exceeding your expectations once more.Anna R.Customer Service

Dear KathrynThank you very much for taking the time to share your opinion with us. We are extremely pleased to know that we have contributed to making your trip an unforgettable experience.Anna R.Customer Service.

Dear MatthewThank you for your feedback. We sincerely apologize for the noise disturbance you experienced during your stay. Due to our central location, there may be occasional noise pollution, but we advise you to inform us in advance for future stays so that we can offer a quieter interior room. Regarding the issue with the light, it was a temporary problem that was communicated in advance through signage throughout the hotel. We apologize for any inconvenience caused.Sincerely,Anna R.Customer Service

DearMoustafaWe are delighted to hear about your experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to deliver excellent service and a memorable experience to our guests. We look forward to welcoming you again in the future and exceeding your expectations once more.Sincerely,Anna R.Customer Service

Dear EduardoThank you very much for taking the time to share your opinion with us. We are delighted to know that we have contributed to making your trip an unforgettable experience.Anna R.Customer Service

Dear SueWe appreciate your rating. We hope to see you again soon at our hotels.Anna R. Customer Service

Dear NamWe appreciate your rating. We hope to see you again soon at our hotels.Anna R.Customer Service

Dear KatelynWe are delighted that you chose our hotel and had such a positive experience. We strive to make our customers happy, and our greatest satisfaction is knowing that we have achieved our goal. We look forward to welcoming you back to our hotels in the near future.Anna R.Customer Service

Dear ShienwenWe appreciate your feedback and are glad you enjoyed your time at our hotel. We look forward to welcoming you back to our hotels soon.Anna R.Customer Service