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"The room was very clean. Be prepared no elevators "

"Clean organized safe "

"Clean room and pleasant staff! "

"They need an quick response from the guest services team"

"Be mindful when booking. Ocean view and ocean front are two different categories. Ocean views are considered partial views of the ocean at the resort in reality it is really facing the center grounds of the property. From the initial room I was assigned You have to be on the edge of balcony scrunched in the corner to see a sliver of it. Ocean front is elite club and requires expensive upgrade. "

"Great "

"Excellent job "

"My teenage daughters and I had a good experience overall. Everything was clean, and the service was good. I’m a tipper, though, so I had a server looking out for us literally and figuratively in the large breakfast/lunch restaurant. I’d say the food was just… fine. Kyoto was the best of the smaller restaurants. The physical plant was new in Spring of 2024, so it’s in good shape. The elevators are small, and there’s only one cluster of 4 of them to access 800+ rooms; you end up waiting for the elevator quite a bit, cueing even, in the lobby. The in-house airport shuttle contractor was awful. After arriving in Montego Bay, they loaded us up, told us nothing, and then left us sitting there 45 minutes before leaving for the resort. It’s a bad way to start serving your customers."

"It was great, the hospitality the food the experience was great. "