Ratings based on 2,752 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia-Verified Reviews
1 out of 5
by A verified traveller

Posted 3 May 2020
Comment from Hotel Management
4 May 2020 by Tower Hotel Fallsview , Hotel Management
We appreciate your feedback. Thank you for staying with us!
2 out of 5
by A verified traveller

Posted 28 Mar. 2020
No parking valet parking 25 dollars ti take 25 ti bring back car did not need brought back but they charged my card 50 dollars ni cofFee maker in room
Comment from Hotel Management
18 Apr. 2020 by Tower Hotel Fallsview , Hotel Management
We appreciate your feedback
1 out of 5
by A verified traveller

Posted 21 Mar. 2020
The only positive thing was there view of the falls from our room.
Comment from Hotel Management
24 Mar. 2020 by Tower Hotel Fallsview , Hotel Management
We appreciate your feedback. We will work on the issues you experienced during your stay with us. Thank you for letting us know.
4 out of 5
by A verified traveller

Posted 21 Mar. 2020
Comment from Hotel Management
21 Mar. 2020 by Tower Hotel Fallsview , Hotel Management
We appreciate your positive feedback. Thank you for staying with us!
5 out of 5
by A verified traveller

Posted 20 Mar. 2020
View was amazing, we had a falls view. Parking costs $25 a day and it’s valet. Would definitely stay here again!
Comment from Hotel Management
20 Mar. 2020 by Tower Hotel Fallsview , Hotel Management
We appreciate your positive feedback. Thank you for staying with us and we do look forward to your next visit.
5 out of 5
by A verified traveller

Posted 18 Mar. 2020
Reception was very nice and accommodating to our requests. View was amazing. You could see the whole horse shoe falls from your bed. We stayed on the 29th floor room 2911
Comment from Hotel Management
19 Mar. 2020 by Tower Hotel Fallsview , Hotel Management
We appreciate your excellent feedback of our hotel. Room 2911 provides a breathtaking view of the falls. We are so glad you enjoyed your stay. We do hope to see you again soon.
3 out of 5
by A verified traveller from Toronto

Posted 15 Mar. 2020
Positive - close to the fallsview casino. Negative - no toiletries, elevator makes a weird sound and check-in took a bit long...like what was he doing!? only way for you to know what im talking about is for you to check the camera...
Comment from Hotel Management
20 Mar. 2020 by Tower Hotel Fallsview , Hotel Management
We appreciate your feedback. We will address the issues you experienced during your stay with us. Thank you for letting us know.
4 out of 5
by A verified traveller

Posted 14 Mar. 2020
Comment from Hotel Management
18 Mar. 2020 by Tower Hotel Fallsview , Hotel Management
We appreciate your positive feedback. Thank you for staying with us.
1 out of 5
by A verified traveller from Niagara Falls

Posted 12 Mar. 2020
The room was dirty and there was left over food in fridge that’s bad checked out at midnight
Comment from Hotel Management
19 Mar. 2020 by Tower Hotel Fallsview , Hotel Management
We appreciate your feedback. We will be addressing the housekeeping issues you experienced during your stay with us. Thank you for letting us know.
3 out of 5
by A verified traveller

Posted 10 Mar. 2020
poor parking system.no free parking available.no proper amenities and crockery available in room.
Comment from Hotel Management
10 Mar. 2020 by Tower Hotel Fallsview , Hotel Management
We appreciate your feedback