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Serena Hotel

2.5 star property
Hotel with a 24-hour front desk, near uShaka Marine World

Choose dates to view prices

Photo gallery for Serena Hotel

Beach nearby
Front of property
Luxury Room, 1 Double Bed, Accessible, Non Smoking
Luxury Room, 1 Double Bed, Accessible, Non Smoking | View from room
Luxury Room, 1 Double Bed, Accessible, Non Smoking | Living area

Reviews

4.8 out of 10

Popular amenities

  • Kitchen
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

View all photos for Luxury Room, 1 Double Bed, Accessible, Non Smoking

Luxury Room, 1 Double Bed, Accessible, Non Smoking | View from room

Luxury Room, 1 Double Bed, Accessible, Non Smoking

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 46 sq m
  • Beach view
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
127 Dr Pixley Kaseme St, Durban, KwaZulu-Natal, 4001

Getting around

  • Durban (DUR-King Shaka Intl.) - 27 min drive

About this property

Serena Hotel

Hotel near uShaka Marine World
Serena Hotel provides dry cleaning/laundry services and more. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Luggage storage, tour/ticket information and a lift
  • A 24-hour front desk, concierge services and smoke-free property
Room features
All guest rooms are individually decorated, and feature comforts, such as premium bedding and pillow menus, in addition to perks, such as air conditioning and separate sitting areas.
Extra conveniences in all rooms include:
  • Heating and ceiling fans
  • Hypo-allergenic bedding, Egyptian cotton sheets and Tempur-Pedic beds
  • Bathrooms with rainfall showers or spring water baths plus hairdryers
  • 42-inch LED TVs with premium channels
  • Balconies, separate sitting areas and kitchens

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (ZAR 50 per day); reservations required

Family friendly

  • In-room kitchen
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Microwave on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Double sofa bed
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Spring water bathtub or hydromassage showerhead
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Kitchen
  • Microwave on request
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Free daily newspapers
  • Heating
  • Individual decor
  • Iron/ironing board
  • Living room
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 12:30 PM; check-in end time: 10 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Nearby parking fee: ZAR 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Serena Hotel Durban
Serena Durban
Serena Hotel Hotel
Serena Hotel Durban
Serena Hotel Hotel Durban

Frequently asked questions

Is Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Serena Hotel?

Serena Hotel doesn't offer parking.

What time is check-in at Serena Hotel?

Check-in start time: 12:30 PM; check-in end time: 10 AM. Late check-in is available during limited hours.

What time is check-out at Serena Hotel?

Checkout is at 10 AM.

Where is Serena Hotel located?

Located in South Beach, this hotel is within a 10-minute walk of West Street Mosque, Harbour and Old Courthouse Museum. Workshop Mall and Golden Mile are also within 10 minutes.

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Serena Hotel Reviews

Reviews

4.8
Rating 10 - Excellent. 3 out of 16 reviews
Rating 8 - Good. 0 out of 16 reviews
Rating 6 - Okay. 3 out of 16 reviews
Rating 4 - Poor. 4 out of 16 reviews
Rating 2 - Terrible. 6 out of 16 reviews

4.8/10

Cleanliness

5.2/10

Staff & service

6.0/10

Amenities

4.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Not so good. The bad was not in good condition as it was damaged in between and there was no wifi on the room as they said on the advertisement the wifi is downstairs in the living area only.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2020

10/10 Excellent

Thembelani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Bandile

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/10 Poor

Sizwe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will not be coming back

Definitely not as advertised. Probably worst hotel ever.
Stayed 3 nights in Jan 2020

4/10 Poor

Seitebogeng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

2/10 Terrible

Guest

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and looking dodgy. I do not recommend it on Expedia platform.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is not like it looks on the Internet, it looked like they were doing renovations. Uncomfortable untidy needs a lot of maintenance
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
zentral gelegen, Personal zuvorkommend, Preis/Leistungsverhältnis
Stayed 5 nights in Jun 2019

2/10 Terrible

zukiswa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible stay at serena hotel

Horrible place ever do not even think of staying there, it was so noisy and they do not clean unless u tell them to clean. There was a load shedding on the 30th instead of giving us candles they went to chill outside did not even apologise, there were constantly people peeping through the door at night and knocki ng and when u answer they run away. It was the horrible hotel i will never stay there even if it was 100 bucks for 3 nights.
Stayed 3 nights in May 2019

2/10 Terrible

GT

Disliked: Cleanliness, property conditions & facilities, room comfort
The room is so bad, There is no comfort at all.
Stayed 1 night in Apr 2019

2/10 Terrible

Bonginkosi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

please remove serena from the hotel listings

My stay at serena wasnt so pleasant at all,firstly had to wait until 11am to check hence we had booked online there was no arrangement whatsoever for us go check in on a clean room, no towels or soap provided had to ask, rooms have no wifi, no basics coffe,tea, kettle nothing. we had to ask for 2 glases so we can atleast drink water of which was told they do charge R100 for such requests, ni lights in the room or tv remote which only played standard chanels.. i could go on about my unpleasant stay but serena is not a hotel its just a brothel.. 😔😔
Stayed 3 nights in Mar 2019

10/10 Excellent

Pamella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Place to be

It was great and amazing
Stayed 1 night in Jan 2019

4/10 Poor

Harriet

I was so dissapointed bcoz I had to swap rooms at nyt bcoz of rats in my previous room
Stayed 1 night in Nov 2018

6/10 Okay

Siphokazi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Tsholo

Liked: Cleanliness, room comfort

Tee

The aircon was not working. They did not give us any towels. Windows are old and the water is cold But the service is good the receptionist was good to us
Stayed 2 nights in Sep 2018