Ratings based on 375 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia-Verified Reviews
by A verified traveller from Lakewood, OH
Posted 7 Jul. 2020
The hotel itself was decent, the neighborhood was run down and it was next door to a boarded up house. The room was nice size and was clean. The bathroom was small and the toilet had a stain in the bowl, there were also yellow stains on one of the towels, but besides that it was a decent place to stay! The hotel had an indoor pool, an Italian restaurant, and place for the typical hotel breakfast. (Cold cereal, muffins, coffee, juice, etc) I would give a 3 out of 5 stars.
Comment from Hotel Management
8 Jul. 2020 by Manager, Hotel Management
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our towels and your insights regarding our breakfast. We hope to see you again to provide you with an exceptional level of service and hospitality.
by A verified traveller
Posted 6 Jul. 2020
Staff was very helpful and allowed us to check in early. Room was clean and super spacious with comfortable beds. Great location with short walk to the Niagra State Park.
Comment from Hotel Management
7 Jul. 2020 by Manager, Hotel Management
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!
by A verified traveller from PITTSBURGH
Posted 6 Jul. 2020
Very wonderful service. The room is clean. The area is close to the services
Comment from Hotel Management
6 Jul. 2020 by Manager, Hotel Management
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!
by A verified traveller
Posted 1 Jul. 2020
Comment from Hotel Management
1 Jul. 2020 by Manager, Hotel Management
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!
by A verified traveller
Posted 19 Mar. 2020 on Orbitz
Nice place to stay with family. Highway is not to far, all the shopping center near by.
Comment from Hotel Management
19 Mar. 2020 by Manager, Hotel Management
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!
by A verified traveller
Niagara Falls!
Posted 24 Feb. 2020 on HotelsIt was very clean and everyone was friendly and the location was excellent!
Comment from Hotel Management
25 Feb. 2020 by Manager, Hotel Management
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our location. We are always looking for ways to improve upon the guest experience so thank you for sharing.
by A verified traveller
Posted 18 Nov. 2019 on Hotels
Comment from Hotel Management
18 Nov. 2019 by Manager, Hotel Management
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
by A verified traveller
Posted 15 Nov. 2019
Easy to park. Small simple property.Very basic not very many amenities. The restaurant is small and cute and the food is delicious.The rooms needs a little bit of a facelift. They feel a little dingy and there were cobwebs on the windows. However the staff was nice and always available. The breakfast is very simple and they require you to eat in the breakfast area only.
Comment from Hotel Management
15 Nov. 2019 by Manager, Hotel Management
Know that your voice is of tremendous importance to us and we value your comments about our staff and your comments about our area. We hope to see you again to deliver you with a 5 star experience.
by A verified traveller
Posted 11 Nov. 2019 on Travelocity
Comment from Hotel Management
12 Nov. 2019 by Manager, Hotel Management
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
by A verified traveller
Posted 10 Nov. 2019
Room was clean. Nicely decorated. Close to the casino. Great for the price.
Comment from Hotel Management
10 Nov. 2019 by Manager, Hotel Management
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our price as well as our room. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.
