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"The staff was very friendly and knowledgeable about the area. The hotel and town were a great place to relax."…""The staff was very friendly and knowledgeable about the area. The hotel and town were a great place to relax."WWW…"

Reviewed on 25 Jan. 2021

"Convenience as location is very near to station and ski resort."…""Convenience as location is very near to station and ski resort."WWW…"

Reviewed on 4 Jan. 2021

"Lovely hotel, easy to access from Nagano station. Now called Fressa inn, luckily it said this on the door as we had no notification of the name change. Good friendly staff"…""Lovely hotel, easy to access from Nagano station. Now called Fressa inn, luckily it said this on the door as we had no notification of the name change. Good friendly staff"WWW…"

Reviewed on 15 Feb. 2020

"Great for skiers! We were able to ski all the slopes without ever leaving the property! We used all 5 ski lifts between south, west and East blogs. Our room was very cozy and the view of the slopes was amazing. Hotel breakfast was delicious. Room stayed very hot even though we had the top of the ..."…""Great for skiers! We were able to ski all the slopes without ever leaving the property! We used all 5 ski lifts between south, west and East blogs. Our room was very cozy and the view of the slopes was amazing. Hotel breakfast was delicious. Room stayed very hot even though we had the top of the ..."WWW…"

Reviewed on 23 Feb. 2020

"It was good experience. Staff was friendly and professional."…""It was good experience. Staff was friendly and professional."WWW…"

Reviewed on 26 Dec. 2020

"Very comfortable - but no queen beds available. Only issue - there is no way to pull car to front for unloading luggage."…""Very comfortable - but no queen beds available. Only issue - there is no way to pull car to front for unloading luggage."WWW…"

Reviewed on 17 Aug. 2020

"Soutetsu Fresa was a wonderful stay. We checked in at night and a baby bat was outside on the sidewalk. That was fairly shocking! The bed was firm yet supple. No complaints here, I had a great time."…""Soutetsu Fresa was a wonderful stay. We checked in at night and a baby bat was outside on the sidewalk. That was fairly shocking! The bed was firm yet supple. No complaints here, I had a great time."WWW…"

Reviewed on 10 Aug. 2020

"This hotel has a great location and you can see it as you exit the train station. It has several convenience stores and restaurants nearby. You can take advantage of the 10th floor facilities to relax in massage chairs for free. The pillow in the room was very hard for my liking but they had softer ..."…""This hotel has a great location and you can see it as you exit the train station. It has several convenience stores and restaurants nearby. You can take advantage of the 10th floor facilities to relax in massage chairs for free. The pillow in the room was very hard for my liking but they had softer ..."WWW…"

Reviewed on 22 Jul. 2020

"Hotel was near train station with bus service provided. The cottage we stayed is very near the ski slope and karuizawa shopping outlet with tons of shops. Karuizawa old Ginza street is just further away. The cottage was clean, spacious and amenities all provided. As we were only staying 2 nights, ..."…""Hotel was near train station with bus service provided. The cottage we stayed is very near the ski slope and karuizawa shopping outlet with tons of shops. Karuizawa old Ginza street is just further away. The cottage was clean, spacious and amenities all provided. As we were only staying 2 nights, ..."WWW…"

Reviewed on 9 Dec. 2019

"Room was clean and staff very attentive"…""Room was clean and staff very attentive"WWW…"

Reviewed on 26 Feb. 2020

"ホテルの本ビルではなく、横にあるコテージの滞在でした。 中は天井にシミがあったり蜘蛛の巣が多くあったのが残念な点でした。"…""ホテルの本ビルではなく、横にあるコテージの滞在でした。 中は天井にシミがあったり蜘蛛の巣が多くあったのが残念な点でした。"WWW…"

Reviewed on 25 Jan. 2021

"One of the best choices I had made was to book this hotel. The helpful staff and hotel transport drivers even brought us to the Jigokudani Monkey Park and Sora Terrace when they knew we did not know how to go there. On our visit to Sora Terrace, the driver drove to pick us up when we contacted the ..."…""One of the best choices I had made was to book this hotel. The helpful staff and hotel transport drivers even brought us to the Jigokudani Monkey Park and Sora Terrace when they knew we did not know how to go there. On our visit to Sora Terrace, the driver drove to pick us up when we contacted the ..."WWW…"

Reviewed on 14 Jan. 2020

"Centrally located.... Staff bus very efficient and helpful...Room was clean and house keeping did excellent job. BF was not exciting...."…""Centrally located.... Staff bus very efficient and helpful...Room was clean and house keeping did excellent job. BF was not exciting...."WWW…"

Reviewed on 19 Aug. 2020

"Very nice hotel with excellent food. The room is clean and with good view."…""Very nice hotel with excellent food. The room is clean and with good view."WWW…"

Reviewed on 13 Jan. 2020

"Nice stay for one night close to Zenkoji and reasonable costs."…""Nice stay for one night close to Zenkoji and reasonable costs."WWW…"

Reviewed on 18 Sep. 2020

"Very good location, it is an older style lodging which I knew ahead of time by reading the reviews, I was not expecting anything more. Water pressure is good and the showers water is hot which is needed after a day of snowboarding. It met my needs. A place to stay to rest and shower, and free breakfast ..."…""Very good location, it is an older style lodging which I knew ahead of time by reading the reviews, I was not expecting anything more. Water pressure is good and the showers water is hot which is needed after a day of snowboarding. It met my needs. A place to stay to rest and shower, and free breakfast ..."WWW…"

Reviewed on 5 Jan. 2021

"Location is amazing (a block from Matsumoto Castle and 2 blocks from the famous shopping areas). Highly recommend it if you’re looking for a basic spot. No bells and whistles but I was comfortable with it and staff was helpful when needed. Free bike rentals was pretty awesome as everyone bikes ..."…""Location is amazing (a block from Matsumoto Castle and 2 blocks from the famous shopping areas). Highly recommend it if you’re looking for a basic spot. No bells and whistles but I was comfortable with it and staff was helpful when needed. Free bike rentals was pretty awesome as everyone bikes ..."WWW…"

Reviewed on 27 Apr. 2020

"Good for driver as it has free parking and next to highway."…""Good for driver as it has free parking and next to highway."WWW…"

Reviewed on 12 Jan. 2020

"Excellent service and room was nice. Hotel is situated close to the station (but not so close to hear the train)"…""Excellent service and room was nice. Hotel is situated close to the station (but not so close to hear the train)"WWW…"

Reviewed on 28 Jul. 2020

"Everything was fine, good room, comfortable beds, good service, good food, and clean and social distanced."…""Everything was fine, good room, comfortable beds, good service, good food, and clean and social distanced."WWW…"

Reviewed on 7 Dec. 2020